WX 20 cannot display configuration and License expired ... [ Edited ]

[hamids2011]

I have an WX20 , I can access it by ssh and web , in top of the interface web I have an error " License expired" , I tried to enter the key license again , the license key is entered successfully but still have the same error "License expired" , I restarted the WX but without result .

Another issue is that I cannot display the configuration nor by web interface, nor by ssh CLI command:

 1- By Cli command I have this error:

   WX# show config

  Cannot open file.please check if it exists.

 2- By web interface : ADMIN then DISPLAY CONFIGURATION :

   @PN_FILETYPE@ /ata1/cfg/OE51B560.cfg.

I think that the license error is relied to that WX unable to read the configured key.

Any help please to resolve this problem?

Thanks in advance.

[hamids2011]

I found the solution in " [KB12525]" .

Just modify the Ip address , and click submit  , not  need to save  .

[hamids2011]

Hi all ,

the problem has been resolved for the first one , but the problem is occured after , and I tried this solution but is not working .

I cannot save config also : failed to save configuration in startup.cfg .

Thanks in advance for your help .

[Bhupesh]

HI Hamid,

 What is current status of the problem? What else you tried apart from changing the IP-address. Can you please telnet/ssh/consol to box and get me the output of "show license"

Regards,

Bhupesh Vashisht

Juniper Networks
Advanced JTAC Engineer - WX/DX/MFC/MVO/ADC
Direct Phone: +1 408 936 3849
Customer care: 1-888-314-5822/ +1-408-745-9500 / India: 000800 440 1544
Work timings: Mon to Fri 06:30 am to 03:30 pm IST (GMT+ 5:30)
bhupeshvashisht@juniper.net

[hamids2011]

Hi Bhupesh,

  WX is not bootable now , but it 's not a license key , because it has a license before ( SN:0020008516 / license key: 4CSU-9MNW-26J4-MME9-9989-9999 ) .

As the WX has a boot problem now ,we will send it   to repair .

Thanks

Best Regards

Hamid

[Bhupesh · Accepted solution]

Hi Hamid,

 If the device is still under warranty you can open a case with Juniper to fix this issue.

Regards,

Bhupesh Vashisht

Juniper Networks
Advance JTAC Engineer - WX/DX/MFC/MVO/ADC
Customer care: 1-888-314-5822/ +1-408-745-9500 / India: 000800 440 1544
bhupeshvashisht@juniper.net