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J-Net Mobile FAQ

by Administrator Administrator on ‎07-15-2010 04:53 PM

J-Net Mobile FAQ

 

How do I access J-Net on my mobile device?


Just point your mobile device browser to the same URL that you currently use to access J-Net on your desktop – forums.juniper.net.  You do not need to install any applications since J-Net mobile is a web browser UI that automatically detects mobile clients.


I have a high resolution screen on my mobile device, can I still view the dekstop version of the community on my mobile device?


Yes, simply click on the word "Full" on the bottom of the screen under "Version: Mobile | Full"


What mobile devices can I use to access J-Net?


You can use any mobile device to access J-Net. However, the user experience is optimized for devices which use a WebKit browser. For Blackberry and Windows Mobile users, you may want to download Opera Mini for a better mobile browsing experience. Please see the last section of this FAQ for additional details on device compatibility and suggested browsers.


Why isn't the sign in page optimized for mobile devices?


Currently J-Net utilizes Juniper's shared single sign-on UI, and this interface has not been optimized for mobile browsers. You will still be able to log into J-Net via this page. We will update the community if there are plans to optimize this page for mobile devices in the future.


What functions can I use on J-Net Mobile?


J-Net Mobile is intended to provide you with a fast and simplified user experience when you need to access J-Net away from a PC.  This means while key funtions are available, you cannot perform all functions that are available on the desktop version of the community.  Key features included in J-Net Mobile are:


  • Sign in/out of community
  • View boards, threads, and messages
  • Create new threads
  • Reply to existing threads
  • Mark messages as read/unread
  • Give Kudos
  • Send and receive private messages
  • Search the community(forums, blogs, users)
  • Follow other members (add to friends); See who is following you
  • Change certain mobile settings:
          - Turn on/off private messages
          - Subscribe to topics I post to
          - Create a mobile specific signature
  • View your profile
  • View existing bookmarks 

If I post on the mobile version will it update on the main site?


Yes – the mobile version is simply a different UI for the community. Any posts, replies, and PMs that you send will be visible on the desktop version of the community as well.


Do you plan to add any more features and functionalities toJ-Net Mobile in the near future?


There are no immediate plans to add additional functionalities to J-Net Mobile.  However, we are always looking for ways to improve J-Net, and your feedback and suggestions are always welcomed. If you have specific feedback on additional functionality you would like to see on J-Net Mobile, please post in the Community Feedback and Direction board or send me a PM. 


What should I do if I experience technical issues using J-Net Mobile?


If you have any technical issues using the mobile UI, please post your questions in the Community Feedback and Direction board. Other members and J-Net moderators will be able to help you, and we will be able to document and submit any potential technical issues to our platform vendor.


Device compatibility chart


This table shows some of the known device and browser combinations that are supported and provide the best mobile experience:


Device

 Browser required

iPhone, iPad

Apple WebKit

Android

WebKit, Opera Mini 5 Beta

Nokia

S60 WebKit

HTC, Windows Mobile 6

IE Mobile, Opera Mini


Please note that this is not a complete list and our platform vendor is constanlty refining the platform and adding new devices/browsers to the compatibility list. If you have other mobile device/browser combinations with problems viewing the mobile community,  we suggest that you download and use Opera Mini as your browser to get the best mobile experience.  

 

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