So are you saying that when you buy through an authorized reseller you are getting a warrantee. How long is this warrantee? Is it more than a one year standard manufacturer's warrantee?
=> If you purchase new, then and only then, would you get standard Juniper warranty, which varies by product, but I believe is generally 1 year. Plus you then have option to purchase service contact on top of warranty as well as for future years of service support. It should be noted that all warranty is factory-return, repair and then customer return (could take up tp 20 days I believe), NOT advanced replacement. Also Juniper offers Limited Lifetime Warrenty (factory repair) on most EX switches, so maybe you end user does not need a support contract, if they can live with the potential situation of an equipment return. See:
https://www.juniper.net/support/warranty/990235.pdf
Do you actually get a longer warrantee because you pay that extra 1 or 2 hundred dollars?
=> No, but warranty you would get from Amazon purchase you'd have to check if any. If you provide me S/N of device I could tell you warranty status. Juniper tracks everything by S/N, so knowing S/N is very important.
Sorry to hear about your experience, but if you want me to find you a reseller in Seatle area I will. I also "guess" you are not the end user purchaser, but instead are working as a consultant for some [number] of end users? I would suggest you have the end-user contact Juniper or you do so on their behalf. I would agree that for a partner to concerned about a single switch support contract is now really worthwhile to them, especially if there is litte opportunity for additional future business. They are in business to make money as well. Yes Juniper offers discounts on support for larger numbers and long years. Only a certified Juniper partner can provide you end user pricing.
I found it funny you spoke about Cisco in your reply. I have never heard Cisco and "price competive" generally used together -;)
If you want to consider network gear, like you would a home-office printer, then I would suggest yes that maybe someone like HP is potentially a better option. I believe HP warranty is same as Juniper Limited Lifetime Warranty.
Hope this helps. BTW, depending on quantity and years of support, yearly support for EX2200 should generally be somewhere less than $100 per switch and even much lower.