This is a guest blog post. Views expressed in this post are original thoughts posted by Toby Makepeace, Technical Director at Network Utilities. These views are his own and in no way do they represent the views of the company he works for.
Like us you’ve probably been asking questions and more questions about BYOD. To quote Stephen Fry ‘No sin in that. We grow wise by asking questions. The right questions.’ So, here our Technical Director, Toby Makepeace grapples with BYOD and answers some of the biggies.
BYOD – a threat or an opportunity?
We are all well aware of today’s business challenges brought by the proliferation of mobile devices, new styles of remote working and the associated challenges faced by IT managers in meeting the increased demands for network access from both staff and guests. Those challenges aside, this question is easy for me to answer - opportunity! In my view BYOD brings a massive opportunity to your business. Quite simply the possibility of the increase in productive man hours can only be viewed as a benefit to the business. So, next questions please!
Are businesses prepared? What’s the risk to the business? Are there cost savings to be made? What is the impact on the IT department?
To answer these let’s first cast our minds back to when BlackBerry’s were first being deployed. At the time many felt they were an unnecessary cost and a risk to the business, and would not increase productivity, yet nowadays you’d be hard pushed to find a member of staff who doesn’t feel their BlackBerry or mobile device is a critical part of their everyday business toolkit.
However, I also believe the risk factor still exists and in some cases has not been addressed for these corporate devices. As people move away from BlackBerry to other mobile email systems, a BYOD strategy might help tackle these risk factors by reviewing the corporate policy on mobile devices and re-addressing some of the failings around theft or lost devices and help you move towards a solid Mobile Device Management policy.
With mobile email being the killer application upon which we all rely, let’s take a look at each of these questions in a little more detail:
Are businesses prepared?
Unfortunately the answer here is generally no, but we were not prepared for mobile email either. At that time we needed to invest in the solution that worked for our businesses, so now we need to invest in a BYOD solution that works for our businesses too. It might be just one product that we need, but more likely a suite of products to build a robust BYOD solution.
What’s the risk to the business?
The answer here really comes down to how far you want to take BYOD, and the level of investment required to protect your business. The solution that you take on board should not be any different to a solution you should look to deploy to secure a corporately owned asset like a laptop. Consider if you can increase the level of protection you offer your business by using BYOD as a strategy to implement a solution to secure both BYOD and your corporate assets.
A full Network-Access-Control solution like “Juniper Networks UAC solution” can offer benefits to your business by minimising the risks from both BYOD and corporate devices. This solution can manage devices that are allowed to join the network and control the level of access that they gain based on the identity of the user and the state/health of the device the users are trying to connect with. This way you are able to increase your network security. Now you just need to develop a robust policy around which applications and systems on the network any personally owned devices are able to access.
Are there cost savings to be made?
You are going to need to, and you’d be wise to, invest in a solution to manage and protect your network. However, that aside protecting your network is essential regardless of BYOD. Your organisation could save money on the number of corporate assets like mobile phones and laptops you need to manage and deploy if you fully embrace BYOD. But to my mind the question is not so much about cost savings, but increased productivity.
So, back to our BlackBerry example, I imagine a high percentage of your staff read an email at lunchtime or on their journey home and in most cases will respond and deal with it in their own time. If we removed our corporate mobile email solution and offered a BYOD email solution based on the Juniper Networks’ PULSE Mobile Security Suite and Juniper’s SSL VPN could we save money? I think the answer is yes, and consider this, you might also increase productivity even further as a number of staff will have two devices, one personnel and one business. Which one gets left at home at the weekend or in the evening? Unless you are as sad as me, it is not your business one!
What is the impact on the IT department?
Without a shadow of doubt there will be an impact on the IT department as any solution needs to be deployed and managed. However, an effective integrated solution, based on Juniper’s products like the IC, SA and Junos Pulse make that experience a lot easier to manage. The threat to the network can be effectively managed by a strong policy dynamically enforced by the combination of these solutions, and where a greater level of threat prevention is required the Juniper SRX with IDP unit can be integrated with the whole solution, providing a granular policy control enforcer based on User ID and health of the asset accessing the network.
In my opinion the debate on BYOD should not be examined in isolation, but as an overall enhancement to your whole network security policy. Yes, there will be a cost for set up and deployment, however increased network protection, and minimising down time from virus and malware risks need to be taken into account irrelevant of BYOD. The increase in productivity in staff, will only really been seen over time, but like mobile email, BYOD may also prove to be a true and productive benefit to your business.
And finally … don’t be surprised if you go to your IT department and find a form of BYOD already in use, iPads, smart phones or tablets may already be connected to your network, which belong to your senior executives or the IT team themselves. So, why not ask the IT team if they feel the use of these devices has help them improve their productivity? I bet you’ll be pleasantly surprised by the answer!
Alan is the Head of EMEA Field Marketing at Juniper Networks with over 10 years of Information Technology marketing experience to his credit. Delivering excellence in marketing for international corporate business and in-country local business. Alan has a strong understanding and passion for ensuring that marketing can deliver growth and success to any size of organisation.
A Marketing and Business Development professional with 24 years extensive Sales/Business Development, Marketing and Technical experience in the Networking/Telecoms/Datacomms and Mobile market segments, focused on selling to Service Providers.
Fomerly VP Marketing at the Metro Ethernet Forum (MEF)
David Noguer Bau is the Service Provider Solutions Marketing Manager for Juniper Networks EMEA. He has extensive experience in Carrier Data Services with special emphasis on next generation Multiplay services and network architectures. Prior to joining Juniper Networks, Mr. Noguer Bau spent seven years at Nortel where he was a Business Development Manager specializing in Carrier Ethernet and Broadband areas. Before Nortel he worked at Eicon-Dialogic as Technical Manager in Spain. David is the Country Marketing Chair at Metro Ethernet Forum for Spain.
Mr. Noguer has wide experience speaking at international Conferences. He holds an IT engineering degree from Universitat Autonoma de Barcelona (UAB) and has an executive MBA from EADA Barcelona.
The views expressed here are my personal opinions , have not been reviewed or authorized by Juniper Networks and do not necessarily represent the views of Juniper Networks.
I’ve been 29 years in the industry, first as a trainee IBM operator at Barclays Bank, later starting my own business which was ultimately acquired by French listed company EasyVista – [giving me great insight into working as part of an internationally focused company alongside organisations like Reuters, UBS Warburg, GlaxoSmithKline and London Electricity].
I am Sales & Marketing Director at Netutils – a specialist IT Networking and Security solutions provider. My passion continues to be making enterprise more efficient via the intelligent deployment of technology, with a view to delivering real value for my clients.
Based on the East Coast of the United States, Dean is the Global Managing Director for Juniper’s Cloud Networking Solutions. In this role, he is responsible for the development of Juniper’s business efforts in the Cloud Computing industry, specifically to increase revenue growth, field productivity, SP and Enterprise relevance and market share. It is a key business leadership position inside both the Service Provider and Enterprise Sector and through this role, Dean has the charter to establish and execute a thought leadership agenda for Juniper Cloud Networking.
Dean has been with Juniper for over eight years and has previously held various Senior Strategy and Planning and Solutions Marketing roles. In these roles he has been responsible identifying business opportunities in new areas, markets, and disruptions that increase Juniper’s competitive position and take them to both the Service Provider and Enterprise market.
Prior to Juniper Networks, Dean was with Uecomm (a Singtel company) as the Australian Sales Manager for Major Bids. Significant wins led to Fiber based Ethernet services being delivered to hundred of Schools, Government agencies and large Enterprises across Australia.
Dean has held several senior Sales and Marketing roles including that of Solutions Marketing Manager for Nortel Networks Asia Pacific region.
Dean has also been with Novell as a Systems Engineer and Channel Business Development Manager, facilitating and promoting Novell’s business and technology strategies to the reseller and distributor community throughout the Southern region of Australia.
In his early career, Dean ran Com Tech’s Southern Region (now Dimension Data’s) Education Services Business where he personally educated hundreds of networking professionals.
With 20 years experience in the IT and technical services industries, Dean holds a Bachelor of Science (Physics) degree and a graduate diploma in Education from the University of Melbourne. He also holds a certificate in Strategic Marketing from the Harvard Business School and is a regular presenter at Industry forums.
Donyel Jones-Williams is Senior Product Marketing Manager overseeing SDN and Core Service Provider Product line for Juniper Networks. In this role, he leads all of the internal and external marketing activities for T-Series, PTX, IP/MPLSView and NorthStar SDN Controller.
Prior to joining Juniper Networks in January 2014, Donyel was a Senior Product Line Manager for Cisco Systems with in the High End Optical Routing Group managing product lifecycle for multiple products lines helping telecom providers operate efficiently and effectively including; ONS 155xx Product Family, ONS 15216, ONS 15454 MSTP, Carrier Packet Transport Product Family, ME 2600x, & ASR 9000v. He also negotiated favorable agreements with 3rd-party vendors furnishing components and parts and conducted both outbound and inbound marketing (webinars, case study-development, developed and delivered both business & technical at Cisco Live 2005-2012).
Donyel graduated from California Polytechnic State University-San Luis Obispo with a Bachelor of Science in Computer Science. While attending Cal Poly SLO he was a collegiate student athlete playing football as a wide receiver and a key member of the National Society of Black Engineers. Donyel is now an active volunteer for V Foundation.
With 20+ years of global IT management experience, Gary Clark oversees all technology services to support 9,600 employees at Juniper Networks, a $4.5 billion networking innovator with operations spanning 123 offices in 47 countries. Prior to Juniper, Gary held senior IT management roles at BlackRock/Barclays Global Investors and Deutsche Post/DHL.
ISP Network Engineer currently enjoying the security side of the Juniper product range. Busy studying for the JNCIP-SP and ENT.
Outside of work I enjoy the great outdoors: Mountaineering, Bouldering, Rock or Ice climbing, Tramping (hiking to non-Kiwis) and Snowboarding. I'm also a member of the Alpine Cliff Rescue Team in Christchurch, assisting is vertical rescues or those requiring specialist access or extraction techniques, crevasse rescue etc.
I have spent my entire career in the networking industry, and have been with different networking vendors since 1999. I'm currently responsible for selling Juniper Campus & Branch solutions (mainly wireless LAN) in the Nordic & Baltic region.
I have been in the networking industry for over 30 years: PBXs, SNA, Muxes, ATM, routers, switches, optical - I've seen it all. Eleven years in the US, over 20 in Europe, at companies like AT&T, IBM, Bay Networks, Nortel Networks and Dimension Data. Since 2007 my focus has been on services at Juniper: support services, professional services, service automation. Our market is characterized by amazing technological innovations, but technology is no use if you cannot get it to work and keep it working. That is why services are so exciting: this is where the technology moves out of the glossy brochures and into the real world!
For more about me, go to my LinkedIn profile: http://fr.linkedin.com/pub/joe-robertson/0/4a/34a
John is an experienced IT professional with over 25 years in the Industry. He is the UKI security lead for Juniper Networks and previous to this has held various sales in sales management positions with Mimecast, Proofpoint, Cisco, EMC and PCS. He started his career with Siemens and Sun Microsystems as a Systems Engineer.
Jon joined Fujitsu UK&I as Chief Technology Officer in January 2011 from the public sector, where he was Chief Information Officer, Transformation Director and SIRO at the Valuation Office Agency. Prior to this he was Her Majesty’s Revenue and Customs’ first Chief Technology Officer, leading the integration of the former Inland Revenue and Customs & Excise organizations.
His roles in both organizations drove out savings in excess of £600m, as well as bringing about significant technology transformation, building high performing teams in the process.
Jon was a founding and core member of the UK Government Chief Technology Officer Council and recruited and led a team creating Public Services Network, XBRL mandation and cross government channel strategy.
Jon’s client side board level experience is built on 11 years at Accenture, with clients including Barclaycard, Legal & General, BP, Castrol and BG Group.
Jon now leads the UK & Irelands 1,200 strong Architecture Community, driving standard solutions, reinforcing rigorous re-use and a collegiate collaborative community and culture, leading with courage and conviction.
Jon is a firm believer in the 4Ps – Pace, Passion, Pride and Professionalism. He is a Chartered Engineer, Fellow of the British Computer Society, founding Fujitsu Fellow and a member of the Advisory Board for AppDynamics.
Marcel Wiget is Consulting Engineer Specialist and member of the Advanced Technology team for EMEA. His career within Juniper started back in 2009 as a Senior Systems Engineer driving one of the first MX based Broadband Edge deployment to success. Prior to Juniper, Marcel held various positions in pre-sales, professional services and development at Chantry Networks, Spring Tide, Nortel Networks and Wellfleet.
I love the intracacy and intimacy of succesful communications. Why and how people engage with each other is fascinating. I am also consumed with the way IT changes behaviours, values and expectations in society.
I bring this sense of wonder to my role in EMEA Service Provider Marketing Programs at Juniper Networks.
Down time: My passions are music, reading, politics, Derby County and playing the guitar (and the harmonica).
You can follow me elsewhere:
my personal blog: http://neilpound.tumblr.com/
my LinkedIn account: Neil Pound
I am one of a small team of Network Engineers working for Lumison Ltd, a UK ISP/MSP based in Edinburgh, Scotland. I have been with the company for almost 6 years moving from frontline support to the Managed Services team dealing with customer network design and implementation before talking up the role of Network Engineer. As well as the JNCIE-ENT certification.
An inspirational marketing leader working across the entire marketing mix to transform brand into business value, activity into results and thought leadership into measurable pipeline. You can follow me on Twitter at @PaulGainham
I have been at Juniper Networks since 2004, focused on Corporate Communications (media relations, analyst relations, customer reference progam) for the Europe, Middle East & Africa region.
I have worked in the networking industry since 1988.
Raghu Subramanian is VP of Sales Engineering for Asia-Pacific at Juniper Networks. Prior to this, he has served Juniper as chief strategist for the security business, product evangelist to channel partners, and product manager for M-series routers.
In past lives, Raghu was a chip designer at Hewlett Packard, and an R&D manager at a start-up acquired by PMC-Sierra.
Raghu has an MBA from the MIT Sloan School of Management, Ph.D. in Computer Science from the University of California at Irvine, and a B.Tech.in Electrical Engineering from the Indian Institute of Technology at Kanpur. In his spare time, he enjoys reading non-fiction, coaching kids for the Math Olympiad, and traveling with his family to other countries to learn about their ways.
Russell is the global leader of the Advanced Technologies team specializing in Data Center Virtualization and Automation. Russell leads the team that provides Juniper’s major customers with solutions to provide the network underpinnings for highly virtualized and automated data centers.
Stephen is currently a Partner Acccount manager at Juniper Networks, and has held this role for 3 years. Prior to Juniper, he worked at Extreme Networks for 11 years in a variety of roles.
Stephen is a Father of 3 children, a keen cricket fan and enjoys cooking, reading and theatre in his free time.
Stephen Liu is Senior Director of Product Marketing for Juniper Networks. In this role, he leads product marketing for Juniper’s industry-leading service provider portfolio of high-performance routing and switching products. These products include Juniper PTX Series, T Series, MX Series, and ACX Series platforms along with software and security.
Prior to joining Juniper in 2013, Stephen served as Director of Service Provider Marketing at Cisco Systems. In that role, he led product and solution marketing worldwide for the service provider routing, switching, optical, and software portfolio. Products included NCS, CRS, ASR, and ONS platforms.
Stephen attended the University of California, San Diego, where he received a bachelor’s of science degree electrical engineering – communication systems.
Hobbies include restoring old Volkswagens and coaching competitive youth soccer. He is based in Sunnyvale, California.
Stuart Borgman is a Senior Director responsible for the Advanced Technology Technical specialists for Europe, Middle East and Africa (EMEA). The goal of Advanced Technology is to provide Architectural and Technical specialisation to ensure Juniper is building industry leading solutions for its customers. Stuart Initially joined Juniper Networks in 2000 after spending six years at Cisco. From 2009 to 2012, Stuart was the CTO of MLL Telecom in UK, who is a Managed Service Provider for fixed line and mobile backhaul services in the UK.
I'm currently working on a number of Service Provider projects focusing on Identity Management. These range from Mobile Operator WiFi offload projects & 3G SCADA device management to broadband authentication encompassing quota and service management for P2P and video traffic control.
I have over 15 years progressive experience designing complex RADIUS platforms to meet the demands of the most multifaceted businesses. One of the most successful projects focused on the consolidation of 22 separate RADIUS platforms spread over a large estate onto a single pair of RADIUS servers, offering the same functionality and business logic as the prior estate.
In addition I have spent a number of years observing and implementing solutions for the enterprise space in the BYOD and NAC market. It's a keen area of interest for me as it combines the whole concept of identity management and business needs together. My largest project in this space was for a UK company with global offices providing a NAC solution for over 200 sites, with over 150,000 staff.
Over the last 10 years Netutils have invested heavily in developing a technical team to support me and the business on these key areas. I strongly believe that a solution designed by Network Utilities should be the right solution technically and commercially for the customer, so my over-riding focus is on customer satisfaction. This follows on in the technical support service the Netutils team offer post implementation.
Not making tea, NAC, RADIUS, Quota Management, Diameter, full life cycle of the subscriber management. Working with large organisations taking a concept through to delivery around identity management whether authentication or Quality of Service.
An accomplished network engineer with 14+ years’ experience, and a Juniper employee since 2004, Tony leads the IT team focused on deploying “Juniper on Juniper”, using Juniper technology to run the business and deliver core business services across the enterprise. Tony holds a double JNCIS certification in Enterprise Routing, Security (JNCIS-ER, JNCIS-SEC) and a BS degree from California Polytechnic State University. Outside of work, Tony serves on a School Advisory Council, loves biking and good coffee.
Zoe Sands is Head of Digital Marketing at Juniper Networks and is responsible for digital marketing and social media across EMEA. She is an experienced Digital Marketer since 1997 with PRINCE2 practitioner status, during this period Zoe has successfully launched many new online innovations for Juniper Networks, Cisco, Dialogic, the Chartered Institute of Marketing (CIM) and Hyundai, including content managed and e-commerce based websites to integrated social media programmes. She has International exposure running projects globally, regionally and at a country level.
Zoe’s approach is to create an environment where those around her can share her passion for the Internet and the opportunities it presents. She says sharing knowledge, championing and communicating the benefits of digital capabilities enhances both the user experience and offers additional online communication channels and business opportunities. Zoe has a blog ‘Learning and sharing...’ to share her experience of all things online marketing, social media, chat online, SEO, SEM and mobile related content. You connect with Zoe via LinkedIn or find her on Twitter: @zoe9 and @ZoeSands.