Industry Solutions and Trends
Technology is more than just networking and Juniper experts share their views on all the trends affecting IT
Paul Gainham

Consumerization of IT – A cultural chasm or technology teaser?

by Juniper Employee on ‎02-27-2012 08:57 AM

Many years ago when my father questioned why I was enjoying the music of the **bleep** Pistols and the singing of Johnny Rotten so much whilst he still espoused the merits of Frank Sinatra it was clear there was both a generational and cultural gap at play between us – to me Pogoing and Punk were everything, he could not see beyond Crosby and the crooners.  And whilst we disagreed musically and I continued my love of all things punk, I did so recognising the rules of the house I lived in and that maybe having a safety pin through my nose and spiky fluorescent hair would have maybe been a step too far.

 

So, cultural and generational gaps and differences of opinion like that have existed probably since time began and will continue in all likelihood until the earth stops spinning.

 

That leads me to the key item of discussion in this blog.  Is the current trend towards the consumerization of IT really a cultural / generational challenge or is it more of a gap in technology development waiting to be filled?

 

There are a number of definitions of exactly what consumerization is, for the purpose of this article I will summarise it as the increasing influence that technology users experience as consumers - both hardware and applications – and the impact this has on the technology and experiences that those users increasingly expect to see and utilize at their place of work.

 

If you are sat within an IT department, you will most likely be experiencing that influence and expectation from two completely different groups of people.  The first one is the C-Suite and is typically the easiest to deal with.  The genesis of this influence or expectation is either device envy – C-Suite people coming back from a high level event where everyone has a tablet and they suddenly want one or they have received a tablet as a Birthday or Christmas gift, begun to use it at home and now want to use it in the office.  I say this is the easier of the two to deal with as quite frankly, most IT departments when asked by the C-Suite about this one aspect of consumerization, will acquiesce and allow it to happen and support it.

 

The second group of people are the ‘generation Y’ employees and these are all together more challenging.  More challenging in that they are growing in number as a % of the workforce, they are the generation that grew up as digital natives, typically have a high level of competence in IT awareness and they are culturally often more prepared to challenge the accepted norms.

 

Having been to a number of events where consumerization has been the sole topic of discussion, it is always interesting to look around the room at the senior IT leaders in attendance.  Though not in any way scientific, I think it’s fair to say that most are ‘middle aged mature’ individuals who have most likely grown their careers over many years where IT operated in a ‘command and control’ type structure.  Suddenly and progressively, a new wave of employees are both challenging those accepted principles and raising concerns that IT is simply not keeping up with their needs and aspirations in supplying them with the right tools to do their job.

 

Typically Social Media is at the heart of their lifestyle, business and social lifestyles are often blurred at the edges, the devices they use have a lifespan of often less than 12-18 months and their view of security (to quote a recent analyst comment) is that it’s ‘something that happens at airports’.

 

This reason this generation are garnering such focus and at the centre of this debate is their importance to businesses.  Information workers of this generation are crucial to businesses sustaining their ongoing competitiveness and it is therefore key that those businesses have both the right environment to attract these individuals but also, crucially, to retain them.  The IT environment on offer is not the only part of that overall equation but it is a substantial part for a generation that are so IT centric.  It is arguable that the IT department is not directly responsible for attracting and retaining staff, but in shaping the policies that will achieve those goals, departments like HR, Legal and IT must come together to both define and then implement those very policies.

 

So back to my original question – is this whole trend really a cultural gap between established modes of operation and a new generation of employee or are there fundamental technology gaps that need to be filled here?

 

Firstly, I believe that the technology exists to meet pretty much all aspects of the trend towards consumerization, whether that’s mobility, security, visibility, data management or auditable access to external sites amongst others. 

 

Simply put, this is not a technology issue, more on that later.

 

What organisations have to ask themselves is do they believe this is a trend that will impact them and if so, what is their stance on it.  Having considered this from many different angles, I believe there is only one of two stances that organisations can take

 

  • Accept the trend is real; it will impact them and put in place clear, pro-active policies around the use of social media, the use of personal devices at work and guidelines around data storage and management.
  • Accept the trend is real; it will impact them and put in place clear policies that prohibit all aspects of consumerization – clear policies on restrictions of access to social media sites, no personal devices to be used on company business etc. etc.  This *MUST* be backed up with clear HR and disciplinary policies.

I do believe many IT organisations have adopted a 3rd stance which is to almost go into a state of denial – They don’t explicitly support or condone consumerization and will tell you their users don’t access social media and don’t bring their own devices to work. Unfortunately, the reality, when you look at numerous studies, is that many of their users are already doing exactly that, the challenge here being when things like this go ‘underground’ the potential for security breaches and business harm is massively increased. It is much more prudent to be clear and transparent whichever side of the line you come down on, but do come down on one side or the other.

 

Now back to the technology question.  For once, we are not waiting on the IT industry vendors to ‘fix’ this issue.  Pretty much all of the technologies that are required to enable this trend exist.  If you think that from a networking standpoint, the key technologies required to provide the foundation to a Consumerization of IT approach are

 

  • Ubiquitous and secure wireless access from both within and outside of the office location
  • Consistent security capabilities across smartphones, tablets and PC access
  • Auditable and flexible security policies for access to external sites such as Skype, Twitter, Facebook and other social media sites.
  • Application level security
  • Bandwidth, bandwidth, bandwidth

There is no one product that can deliver all of the above it really does require an integrated solution, covering all aspects of security and connectivity.  The Juniper Networks Simply Connected solution was designed to deliver all aspects of the above, whether that’s device level security across iOS, Android, Windows , Blackberry and others, secured network access to control what user and device accesses the corporate network, visibility of what users are accessing both internally and externally and an infrastructure that scales to current 802.11n levels on the wireless access side and up to 100G on the wired infrastructure side.

 

If you are in the process of architecting your approach to enabling consumerization into your organisation, simply connected makes for an ideal foundation.

 

Consumerization is a trend that will impact the vast majority of IT departments so it’s something that most of them should be involved in helping to shape company policy around.

 

As always, if something goes wrong the IT department will be the first place the finger is pointed at, so far better to build an open, transparent and clear policy to this, built on a solid and trusted foundation then be left waiting for the knock at the door.

Labels
About the Author
  • Alan is the Head of EMEA Field Marketing at Juniper Networks with over 10 years of Information Technology marketing experience to his credit. Delivering excellence in marketing for international corporate business and in-country local business. Alan has a strong understanding and passion for ensuring that marketing can deliver growth and success to any size of organisation.
  • With Juniper for 10 years. Member of the Centre of Excellence team of consultants for Data Centre and Cloud Building. A sales specialist supporting Juniper's sales teams in EMEA with sales strategy, and as subject matter expert on Juniper's Solutions for Data Centre Networking.
  • A Marketing and Business Development professional with 24 years extensive Sales/Business Development, Marketing and Technical experience in the Networking/Telecoms/Datacomms and Mobile market segments, focused on selling to Service Providers. Fomerly VP Marketing at the Metro Ethernet Forum (MEF)
  • David Noguer Bau is the Service Provider Solutions Marketing Manager for Juniper Networks EMEA. He has extensive experience in Carrier Data Services with special emphasis on next generation Multiplay services and network architectures. Prior to joining Juniper Networks, Mr. Noguer Bau spent seven years at Nortel where he was a Business Development Manager specializing in Carrier Ethernet and Broadband areas. Before Nortel he worked at Eicon-Dialogic as Technical Manager in Spain. David is the Country Marketing Chair at Metro Ethernet Forum for Spain. Mr. Noguer has wide experience speaking at international Conferences. He holds an IT engineering degree from Universitat Autonoma de Barcelona (UAB) and has an executive MBA from EADA Barcelona. The views expressed here are my personal opinions , have not been reviewed or authorized by Juniper Networks and do not necessarily represent the views of Juniper Networks.
  • I’ve been 29 years in the industry, first as a trainee IBM operator at Barclays Bank, later starting my own business which was ultimately acquired by French listed company EasyVista – [giving me great insight into working as part of an internationally focused company alongside organisations like Reuters, UBS Warburg, GlaxoSmithKline and London Electricity]. I am Sales & Marketing Director at Netutils – a specialist IT Networking and Security solutions provider. My passion continues to be making enterprise more efficient via the intelligent deployment of technology, with a view to delivering real value for my clients.
  • Based on the East Coast of the United States, Dean is the Global Managing Director for Juniper’s Cloud Networking Solutions. In this role, he is responsible for the development of Juniper’s business efforts in the Cloud Computing industry, specifically to increase revenue growth, field productivity, SP and Enterprise relevance and market share. It is a key business leadership position inside both the Service Provider and Enterprise Sector and through this role, Dean has the charter to establish and execute a thought leadership agenda for Juniper Cloud Networking. Dean has been with Juniper for over eight years and has previously held various Senior Strategy and Planning and Solutions Marketing roles. In these roles he has been responsible identifying business opportunities in new areas, markets, and disruptions that increase Juniper’s competitive position and take them to both the Service Provider and Enterprise market. Prior to Juniper Networks, Dean was with Uecomm (a Singtel company) as the Australian Sales Manager for Major Bids. Significant wins led to Fiber based Ethernet services being delivered to hundred of Schools, Government agencies and large Enterprises across Australia. Dean has held several senior Sales and Marketing roles including that of Solutions Marketing Manager for Nortel Networks Asia Pacific region. Dean has also been with Novell as a Systems Engineer and Channel Business Development Manager, facilitating and promoting Novell’s business and technology strategies to the reseller and distributor community throughout the Southern region of Australia. In his early career, Dean ran Com Tech’s Southern Region (now Dimension Data’s) Education Services Business where he personally educated hundreds of networking professionals. With 20 years experience in the IT and technical services industries, Dean holds a Bachelor of Science (Physics) degree and a graduate diploma in Education from the University of Melbourne. He also holds a certificate in Strategic Marketing from the Harvard Business School and is a regular presenter at Industry forums.
  • Donyel Jones-Williams is Senior Product Marketing Manager overseeing SDN and Core Service Provider Product line for Juniper Networks. In this role, he leads all of the internal and external marketing activities for T-Series, PTX, IP/MPLSView and NorthStar SDN Controller. Prior to joining Juniper Networks in January 2014, Donyel was a Senior Product Line Manager for Cisco Systems with in the High End Optical Routing Group managing product lifecycle for multiple products lines helping telecom providers operate efficiently and effectively including; ONS 155xx Product Family, ONS 15216, ONS 15454 MSTP, Carrier Packet Transport Product Family, ME 2600x, & ASR 9000v. He also negotiated favorable agreements with 3rd-party vendors furnishing components and parts and conducted both outbound and inbound marketing (webinars, case study-development, developed and delivered both business & technical at Cisco Live 2005-2012). Donyel graduated from California Polytechnic State University-San Luis Obispo with a Bachelor of Science in Computer Science. While attending Cal Poly SLO he was a collegiate student athlete playing football as a wide receiver and a key member of the National Society of Black Engineers. Donyel is now an active volunteer for V Foundation.
  • With 20+ years of global IT management experience, Gary Clark oversees all technology services to support 9,600 employees at Juniper Networks, a $4.5 billion networking innovator with operations spanning 123 offices in 47 countries. Prior to Juniper, Gary held senior IT management roles at BlackRock/Barclays Global Investors and Deutsche Post/DHL.
  • ISP Network Engineer currently enjoying the security side of the Juniper product range. Busy studying for the JNCIP-SP and ENT. Outside of work I enjoy the great outdoors: Mountaineering, Bouldering, Rock or Ice climbing, Tramping (hiking to non-Kiwis) and Snowboarding. I'm also a member of the Alpine Cliff Rescue Team in Christchurch, assisting is vertical rescues or those requiring specialist access or extraction techniques, crevasse rescue etc.
  • I have spent my entire career in the networking industry, and have been with different networking vendors since 1999. I'm currently responsible for selling Juniper Campus & Branch solutions (mainly wireless LAN) in the Nordic & Baltic region.
  • I have been in the networking industry for over 30 years: PBXs, SNA, Muxes, ATM, routers, switches, optical - I've seen it all. Eleven years in the US, over 20 in Europe, at companies like AT&T, IBM, Bay Networks, Nortel Networks and Dimension Data. Since 2007 my focus has been on services at Juniper: support services, professional services, service automation. Our market is characterized by amazing technological innovations, but technology is no use if you cannot get it to work and keep it working. That is why services are so exciting: this is where the technology moves out of the glossy brochures and into the real world! Follow me on Twitter: @JoeAtJuniper For more about me, go to my LinkedIn profile: http://fr.linkedin.com/pub/joe-robertson/0/4a/34a
  • John is a highly experienced IT professional with over 25 years in the Industry. He is the UKI security lead for Juniper Networks and previous to this has held various sales and sales management positions with Mimecast, Proofpoint, Cisco, EMC and PCS. He started his career with Siemens and Sun Microsystems as a Systems Engineer/UNIX trainer.
  • Marketer for over 15 years in both B2B and B2C. Jon has worked with a number of the world's leading IT organisations, helping enterprise and service provider organisations solve their IT challenges.
  • Jon joined Fujitsu UK&I as Chief Technology Officer in January 2011 from the public sector, where he was Chief Information Officer, Transformation Director and SIRO at the Valuation Office Agency. Prior to this he was Her Majesty’s Revenue and Customs’ first Chief Technology Officer, leading the integration of the former Inland Revenue and Customs & Excise organizations. His roles in both organizations drove out savings in excess of £600m, as well as bringing about significant technology transformation, building high performing teams in the process. Jon was a founding and core member of the UK Government Chief Technology Officer Council and recruited and led a team creating Public Services Network, XBRL mandation and cross government channel strategy. Jon’s client side board level experience is built on 11 years at Accenture, with clients including Barclaycard, Legal & General, BP, Castrol and BG Group. Jon now leads the UK & Irelands 1,200 strong Architecture Community, driving standard solutions, reinforcing rigorous re-use and a collegiate collaborative community and culture, leading with courage and conviction. Jon is a firm believer in the 4Ps – Pace, Passion, Pride and Professionalism. He is a Chartered Engineer, Fellow of the British Computer Society, founding Fujitsu Fellow and a member of the Advisory Board for AppDynamics.
  • Marcel Wiget is Consulting Engineer Specialist and member of the Advanced Technology team for EMEA. His career within Juniper started back in 2009 as a Senior Systems Engineer driving one of the first MX based Broadband Edge deployment to success. Prior to Juniper, Marcel held various positions in pre-sales, professional services and development at Chantry Networks, Spring Tide, Nortel Networks and Wellfleet.
  • I love the intracacy and intimacy of succesful communications. Why and how people engage with each other is fascinating. I am also consumed with the way IT changes behaviours, values and expectations in society. I bring this sense of wonder to my role in EMEA Service Provider Marketing Programs at Juniper Networks. Down time: My passions are music, reading, politics, Derby County and playing the guitar (and the harmonica). You can follow me elsewhere: twitter: @neilpound my personal blog: http://neilpound.tumblr.com/ my LinkedIn account: Neil Pound
  • I am one of a small team of Network Engineers working for Lumison Ltd, a UK ISP/MSP based in Edinburgh, Scotland. I have been with the company for almost 6 years moving from frontline support to the Managed Services team dealing with customer network design and implementation before talking up the role of Network Engineer. As well as the JNCIE-ENT certification.
  • An inspirational marketing leader working across the entire marketing mix to transform brand into business value, activity into results and thought leadership into measurable pipeline. You can follow me on Twitter at @PaulGainham
  • Marketer with over 20 years experience, focused on High Tech B2B marketing. Head of Content at Juniper Networks EMEA.
  • I have been at Juniper Networks since 2004, focused on Corporate Communications (media relations, analyst relations, customer reference progam) for the Europe, Middle East & Africa region. I have worked in the networking industry since 1988.
  • 26 years in the Telecom Industry, half of it in Juniper...
  • Raghu Subramanian is VP of Sales Engineering for Asia-Pacific at Juniper Networks. Prior to this, he has served Juniper as chief strategist for the security business, product evangelist to channel partners, and product manager for M-series routers. In past lives, Raghu was a chip designer at Hewlett Packard, and an R&D manager at a start-up acquired by PMC-Sierra. Raghu has an MBA from the MIT Sloan School of Management, Ph.D. in Computer Science from the University of California at Irvine, and a B.Tech.in Electrical Engineering from the Indian Institute of Technology at Kanpur. In his spare time, he enjoys reading non-fiction, coaching kids for the Math Olympiad, and traveling with his family to other countries to learn about their ways.
  • I am the Senior PR manager for Juniper Networks in EMEA and have been with the company for over 5 years.
  • Russell is the global leader of the Advanced Technologies team specializing in Data Center Virtualization and Automation. Russell leads the team that provides Juniper’s major customers with solutions to provide the network underpinnings for highly virtualized and automated data centers.
  • Stephen is currently a Partner Acccount manager at Juniper Networks, and has held this role for 3 years. Prior to Juniper, he worked at Extreme Networks for 11 years in a variety of roles. Stephen is a Father of 3 children, a keen cricket fan and enjoys cooking, reading and theatre in his free time.
  • Stephen Liu is Senior Director of Product Marketing for Juniper Networks. In this role, he leads product marketing for Juniper’s industry-leading service provider portfolio of high-performance routing and switching products. These products include Juniper PTX Series, T Series, MX Series, and ACX Series platforms along with software and security. Prior to joining Juniper in 2013, Stephen served as Director of Service Provider Marketing at Cisco Systems. In that role, he led product and solution marketing worldwide for the service provider routing, switching, optical, and software portfolio. Products included NCS, CRS, ASR, and ONS platforms. Stephen attended the University of California, San Diego, where he received a bachelor’s of science degree electrical engineering – communication systems. Hobbies include restoring old Volkswagens and coaching competitive youth soccer. He is based in Sunnyvale, California.
  • Stuart Borgman is a Senior Director leading the technical organisation supporting Juniper’s largest service provider accounts in Europe. Prior to this role, he was responsible for Junipers Advanced Technology organisation across Europe, Middle East and Africa (EMEA). Stuart Initially joined Juniper Networks in 2000 after spending six years at Cisco. From 2009 to 2012, Stuart was the CTO of MLL Telecom in UK, a Managed Service Provider for fixed line and mobile backhaul services in the UK.
  • I'm currently working on a number of Service Provider projects focusing on Identity Management. These range from Mobile Operator WiFi offload projects & 3G SCADA device management to broadband authentication encompassing quota and service management for P2P and video traffic control. I have over 15 years progressive experience designing complex RADIUS platforms to meet the demands of the most multifaceted businesses. One of the most successful projects focused on the consolidation of 22 separate RADIUS platforms spread over a large estate onto a single pair of RADIUS servers, offering the same functionality and business logic as the prior estate. In addition I have spent a number of years observing and implementing solutions for the enterprise space in the BYOD and NAC market. It's a keen area of interest for me as it combines the whole concept of identity management and business needs together. My largest project in this space was for a UK company with global offices providing a NAC solution for over 200 sites, with over 150,000 staff. Over the last 10 years Netutils have invested heavily in developing a technical team to support me and the business on these key areas. I strongly believe that a solution designed by Network Utilities should be the right solution technically and commercially for the customer, so my over-riding focus is on customer satisfaction. This follows on in the technical support service the Netutils team offer post implementation. Specialties Not making tea, NAC, RADIUS, Quota Management, Diameter, full life cycle of the subscriber management. Working with large organisations taking a concept through to delivery around identity management whether authentication or Quality of Service.
  • An accomplished network engineer with 14+ years’ experience, and a Juniper employee since 2004, Tony leads the IT team focused on deploying “Juniper on Juniper”, using Juniper technology to run the business and deliver core business services across the enterprise. Tony holds a double JNCIS certification in Enterprise Routing, Security (JNCIS-ER, JNCIS-SEC) and a BS degree from California Polytechnic State University. Outside of work, Tony serves on a School Advisory Council, loves biking and good coffee.
  • Zoe Sands is Head of Digital Marketing at Juniper Networks and is responsible for digital marketing and social media across EMEA. She is an experienced Digital Marketer since 1997 with PRINCE2 practitioner status, during this period Zoe has successfully launched many new online innovations for Juniper Networks, Cisco, Dialogic, the Chartered Institute of Marketing (CIM) and Hyundai, including content managed and e-commerce based websites to integrated social media programmes. She has International exposure running projects globally, regionally and at a country level. Zoe’s approach is to create an environment where those around her can share her passion for the Internet and the opportunities it presents. She says sharing knowledge, championing and communicating the benefits of digital capabilities enhances both the user experience and offers additional online communication channels and business opportunities. Zoe has a blog ‘Learning and sharing...’ to share her experience of all things online marketing, social media, chat online, SEO, SEM and mobile related content. You connect with Zoe via LinkedIn or find her on Twitter: @zoe9 and @ZoeSands.
About Industry Solutions and Trends

Subscribe RSS Icon

Follow our Twitter Accounts:
Juniper Networks Twitter
UK Twitter
Japan Twitter
Australia Twitter
Copyright© 1999-2013 Juniper Networks, Inc. All rights reserved.