It seems we’d rather pay our taxes than indulge in a spot of retail therapy these days. At least that’s what you could conclude from the latest government figures on UK internet usage. Whilst 62% of adults shopped online1 a staggering 74% of self assessment tax returns were completed in the virtual environment2. It would appear the government is setting the pace in the digital revolution.
This is good news for government as citizens engaging online is a major factor in many departments’ efficiency and cost saving plans. It’s also good news for increasingly mobile citizens who will have access to more personalised government services at a time convenient to them. But this leaves the government with an intriguing problem; when should it declare government services to be digital by default? In other words, the only way to access these services is online. In a single stroke, the costly overhead of offering alternative paper transactions is eliminated. Only then will the true efficiencies that ICT can deliver be realised.
This approach is a clearly stated goal in the Cabinet Office’s ICT Strategy6. But, as we have seen with the proposed withdrawal of cheque books – an attempt to forcibly do away with paper based banking - it is likely to polarise opinion. On the one hand, Companies House rightly cherishes the fact that over 91% of all new company registrations happen digitally3, on the other hand the Department for Work and Pensions will find it challenging to improve on the 27% of claimants who currently register online for Job Seekers Allowance4. Demographics and personal circumstance influences online behaviour and will similarly influence the governments timing to go digital by default.
Studies by the Office for National Statistics5 show that 82% of adults (nearly 41 million people) have used the internet and 60% do so on a daily basis. It’s not surprising when looking a little deeper, to see that the proportion of users decreases with age; for instance, less than 1% of 16-24 year olds have no experience of the internet whilst this figure rises to 76% for the over 75's. One argument could be to just wait; a generation from now and nature will take care of the issue. But neither the government nor UK citizens have the luxury of time. The economy demands action now and this suggests, at some point, an element of compulsion will be needed if we are all to benefit from digital government services.
This opens a wider debate concerning personal choice but this is balanced by the need for each citizen to act responsibly for the collective good of our national economy. The ICT Strategy6 recognises this when it says “For those for whom digital channels are less accessible (for example, some older or disadvantaged people) the Government will enable a network of ‘assisted digital’ service providers, such as Post Offices, UK online centres and other local service providers.” Therefore, help and support will be available to the 17.5% of adults who have yet to experience the internet. Of course, trust and security are big showstoppers in this – but they are huge topics in their own right, which I plan to address in a dedicated blog very soon.
It seems digital by default government services is really a matter of when, not if, and not how. Should there be an element of compulsion to hasten the process? Does this approach empower citizens or undermine personal choice? What moral obligations does the IT industry have towards the eight million people who have never used the internet? Should the economic benefits outweigh the concerns of individual citizens? As so often happens these days, it’s social, political and cultural factors, rather than the purely technological, that will drive the pace of change.
With Juniper for 10 years. Member of the Centre of Excellence team of consultants for Data Centre and Cloud Building. A sales specialist supporting Juniper's sales teams in EMEA with sales strategy, and as subject matter expert on Juniper's Solutions for Data Centre Networking.
A Marketing and Business Development professional with 24 years extensive Sales/Business Development, Marketing and Technical experience in the Networking/Telecoms/Datacomms and Mobile market segments, focused on selling to Service Providers.
Fomerly VP Marketing at the Metro Ethernet Forum (MEF)
David Noguer Bau is the Service Provider Solutions Marketing Manager for Juniper Networks EMEA. He has extensive experience in Carrier Data Services with special emphasis on next generation Multiplay services and network architectures. Prior to joining Juniper Networks, Mr. Noguer Bau spent seven years at Nortel where he was a Business Development Manager specializing in Carrier Ethernet and Broadband areas. Before Nortel he worked at Eicon-Dialogic as Technical Manager in Spain. David is the Country Marketing Chair at Metro Ethernet Forum for Spain.
Mr. Noguer has wide experience speaking at international Conferences. He holds an IT engineering degree from Universitat Autonoma de Barcelona (UAB) and has an executive MBA from EADA Barcelona.
The views expressed here are my personal opinions , have not been reviewed or authorized by Juniper Networks and do not necessarily represent the views of Juniper Networks.
I’ve been 29 years in the industry, first as a trainee IBM operator at Barclays Bank, later starting my own business which was ultimately acquired by French listed company EasyVista – [giving me great insight into working as part of an internationally focused company alongside organisations like Reuters, UBS Warburg, GlaxoSmithKline and London Electricity].
I am Sales & Marketing Director at Netutils – a specialist IT Networking and Security solutions provider. My passion continues to be making enterprise more efficient via the intelligent deployment of technology, with a view to delivering real value for my clients.
Based on the East Coast of the United States, Dean is the Global Managing Director for Juniper’s Cloud Networking Solutions. In this role, he is responsible for the development of Juniper’s business efforts in the Cloud Computing industry, specifically to increase revenue growth, field productivity, SP and Enterprise relevance and market share. It is a key business leadership position inside both the Service Provider and Enterprise Sector and through this role, Dean has the charter to establish and execute a thought leadership agenda for Juniper Cloud Networking.
Dean has been with Juniper for over eight years and has previously held various Senior Strategy and Planning and Solutions Marketing roles. In these roles he has been responsible identifying business opportunities in new areas, markets, and disruptions that increase Juniper’s competitive position and take them to both the Service Provider and Enterprise market.
Prior to Juniper Networks, Dean was with Uecomm (a Singtel company) as the Australian Sales Manager for Major Bids. Significant wins led to Fiber based Ethernet services being delivered to hundred of Schools, Government agencies and large Enterprises across Australia.
Dean has held several senior Sales and Marketing roles including that of Solutions Marketing Manager for Nortel Networks Asia Pacific region.
Dean has also been with Novell as a Systems Engineer and Channel Business Development Manager, facilitating and promoting Novell’s business and technology strategies to the reseller and distributor community throughout the Southern region of Australia.
In his early career, Dean ran Com Tech’s Southern Region (now Dimension Data’s) Education Services Business where he personally educated hundreds of networking professionals.
With 20 years experience in the IT and technical services industries, Dean holds a Bachelor of Science (Physics) degree and a graduate diploma in Education from the University of Melbourne. He also holds a certificate in Strategic Marketing from the Harvard Business School and is a regular presenter at Industry forums.
Donyel Jones-Williams is Senior Product Marketing Manager overseeing SDN and Core Service Provider Product line for Juniper Networks. In this role, he leads all of the internal and external marketing activities for T-Series, PTX, IP/MPLSView and NorthStar SDN Controller.
Prior to joining Juniper Networks in January 2014, Donyel was a Senior Product Line Manager for Cisco Systems with in the High End Optical Routing Group managing product lifecycle for multiple products lines helping telecom providers operate efficiently and effectively including; ONS 155xx Product Family, ONS 15216, ONS 15454 MSTP, Carrier Packet Transport Product Family, ME 2600x, & ASR 9000v. He also negotiated favorable agreements with 3rd-party vendors furnishing components and parts and conducted both outbound and inbound marketing (webinars, case study-development, developed and delivered both business & technical at Cisco Live 2005-2012).
Donyel graduated from California Polytechnic State University-San Luis Obispo with a Bachelor of Science in Computer Science. While attending Cal Poly SLO he was a collegiate student athlete playing football as a wide receiver and a key member of the National Society of Black Engineers. Donyel is now an active volunteer for V Foundation.
With 20+ years of global IT management experience, Gary Clark oversees all technology services to support 9,600 employees at Juniper Networks, a $4.5 billion networking innovator with operations spanning 123 offices in 47 countries. Prior to Juniper, Gary held senior IT management roles at BlackRock/Barclays Global Investors and Deutsche Post/DHL.
ISP Network Architect currently enjoying the security side of the Juniper product range. Busy studying for the JNCIP-SP and ENT.
Outside of work I enjoy the great outdoors: Mountaineering, Bouldering, Rock or Ice climbing, Tramping (hiking to non-Kiwis) and Snowboarding. I'm also a member of the Alpine Cliff Rescue Team in Christchurch, assisting is vertical rescues or those requiring specialist access or extraction techniques, crevasse rescue etc.
I have spent my entire career in the networking industry, and have been with different networking vendors since 1999. I'm currently responsible for selling Juniper Campus & Branch solutions (mainly wireless LAN) in the Nordic & Baltic region.
I have been in the networking industry for over 30 years: PBXs, SNA, Muxes, ATM, routers, switches, optical - I've seen it all. Eleven years in the US, over 20 in Europe, at companies like AT&T, IBM, Bay Networks, Nortel Networks and Dimension Data. Since 2007 my focus has been on services at Juniper: support services, professional services, service automation. Our market is characterized by amazing technological innovations, but technology is no use if you cannot get it to work and keep it working. That is why services are so exciting: this is where the technology moves out of the glossy brochures and into the real world!
Follow me on Twitter: @JoeAtJuniper
For more about me, go to my LinkedIn profile: http://fr.linkedin.com/pub/joe-robertson/0/4a/34a
John is a highly experienced IT professional with over 25 years in the Industry. He is the UKI security lead for Juniper Networks and previous to this has held various sales and sales management positions with Mimecast, Proofpoint, Cisco, EMC and PCS. He started his career with Siemens and Sun Microsystems as a Systems Engineer/UNIX trainer.
Jon joined Fujitsu UK&I as Chief Technology Officer in January 2011 from the public sector, where he was Chief Information Officer, Transformation Director and SIRO at the Valuation Office Agency. Prior to this he was Her Majesty’s Revenue and Customs’ first Chief Technology Officer, leading the integration of the former Inland Revenue and Customs & Excise organizations.
His roles in both organizations drove out savings in excess of £600m, as well as bringing about significant technology transformation, building high performing teams in the process.
Jon was a founding and core member of the UK Government Chief Technology Officer Council and recruited and led a team creating Public Services Network, XBRL mandation and cross government channel strategy.
Jon’s client side board level experience is built on 11 years at Accenture, with clients including Barclaycard, Legal & General, BP, Castrol and BG Group.
Jon now leads the UK & Irelands 1,200 strong Architecture Community, driving standard solutions, reinforcing rigorous re-use and a collegiate collaborative community and culture, leading with courage and conviction.
Jon is a firm believer in the 4Ps – Pace, Passion, Pride and Professionalism. He is a Chartered Engineer, Fellow of the British Computer Society, founding Fujitsu Fellow and a member of the Advisory Board for AppDynamics.
Marcel Wiget is Consulting Engineer Specialist and member of the Advanced Technology team for EMEA. His career within Juniper started back in 2009 as a Senior Systems Engineer driving one of the first MX based Broadband Edge deployment to success. Prior to Juniper, Marcel held various positions in pre-sales, professional services and development at Chantry Networks, Spring Tide, Nortel Networks and Wellfleet.
I love the intracacy and intimacy of succesful communications. Why and how people engage with each other is fascinating. I am also consumed with the way IT changes behaviours, values and expectations in society.
I bring this sense of wonder to my role in EMEA Service Provider Marketing Programs at Juniper Networks.
Down time: My passions are music, reading, politics, Derby County and playing the guitar (and the harmonica).
You can follow me elsewhere:
my personal blog: http://neilpound.tumblr.com/
my LinkedIn account: Neil Pound
I am one of a small team of Network Engineers working for Lumison Ltd, a UK ISP/MSP based in Edinburgh, Scotland. I have been with the company for almost 6 years moving from frontline support to the Managed Services team dealing with customer network design and implementation before talking up the role of Network Engineer. As well as the JNCIE-ENT certification.
An inspirational marketing leader working across the entire marketing mix to transform brand into business value, activity into results and thought leadership into measurable pipeline. You can follow me on Twitter at @PaulGainham
I have been at Juniper Networks since 2004, focused on Corporate Communications (media relations, analyst relations, customer reference progam) for the Europe, Middle East & Africa region.
I have worked in the networking industry since 1988.
Raghu Subramanian is VP of Sales Engineering for Asia-Pacific at Juniper Networks. Prior to this, he has served Juniper as chief strategist for the security business, product evangelist to channel partners, and product manager for M-series routers.
In past lives, Raghu was a chip designer at Hewlett Packard, and an R&D manager at a start-up acquired by PMC-Sierra.
Raghu has an MBA from the MIT Sloan School of Management, Ph.D. in Computer Science from the University of California at Irvine, and a B.Tech.in Electrical Engineering from the Indian Institute of Technology at Kanpur. In his spare time, he enjoys reading non-fiction, coaching kids for the Math Olympiad, and traveling with his family to other countries to learn about their ways.
Russell is the global leader of the Advanced Technologies team specializing in Data Center Virtualization and Automation. Russell leads the team that provides Juniper’s major customers with solutions to provide the network underpinnings for highly virtualized and automated data centers.
Stephen is currently a Partner Acccount manager at Juniper Networks, and has held this role for 3 years. Prior to Juniper, he worked at Extreme Networks for 11 years in a variety of roles.
Stephen is a Father of 3 children, a keen cricket fan and enjoys cooking, reading and theatre in his free time.
Stephen Liu is Senior Director of Product Marketing for Juniper Networks. In this role, he leads product marketing for Juniper’s industry-leading service provider portfolio of high-performance routing and switching products. These products include Juniper PTX Series, T Series, MX Series, and ACX Series platforms along with software and security.
Prior to joining Juniper in 2013, Stephen served as Director of Service Provider Marketing at Cisco Systems. In that role, he led product and solution marketing worldwide for the service provider routing, switching, optical, and software portfolio. Products included NCS, CRS, ASR, and ONS platforms.
Stephen attended the University of California, San Diego, where he received a bachelor’s of science degree electrical engineering – communication systems.
Hobbies include restoring old Volkswagens and coaching competitive youth soccer. He is based in Sunnyvale, California.
Stuart Borgman is a Senior Director leading the technical organisation supporting Juniper’s largest service provider accounts in Europe. Prior to this role, he was responsible for Junipers Advanced Technology organisation across Europe, Middle East and Africa (EMEA). Stuart Initially joined Juniper Networks in 2000 after spending six years at Cisco. From 2009 to 2012, Stuart was the CTO of MLL Telecom in UK, a Managed Service Provider for fixed line and mobile backhaul services in the UK.
I'm currently working on a number of Service Provider projects focusing on Identity Management. These range from Mobile Operator WiFi offload projects & 3G SCADA device management to broadband authentication encompassing quota and service management for P2P and video traffic control.
I have over 15 years progressive experience designing complex RADIUS platforms to meet the demands of the most multifaceted businesses. One of the most successful projects focused on the consolidation of 22 separate RADIUS platforms spread over a large estate onto a single pair of RADIUS servers, offering the same functionality and business logic as the prior estate.
In addition I have spent a number of years observing and implementing solutions for the enterprise space in the BYOD and NAC market. It's a keen area of interest for me as it combines the whole concept of identity management and business needs together. My largest project in this space was for a UK company with global offices providing a NAC solution for over 200 sites, with over 150,000 staff.
Over the last 10 years Netutils have invested heavily in developing a technical team to support me and the business on these key areas. I strongly believe that a solution designed by Network Utilities should be the right solution technically and commercially for the customer, so my over-riding focus is on customer satisfaction. This follows on in the technical support service the Netutils team offer post implementation.
Not making tea, NAC, RADIUS, Quota Management, Diameter, full life cycle of the subscriber management. Working with large organisations taking a concept through to delivery around identity management whether authentication or Quality of Service.
An accomplished network engineer with 14+ years’ experience, and a Juniper employee since 2004, Tony leads the IT team focused on deploying “Juniper on Juniper”, using Juniper technology to run the business and deliver core business services across the enterprise. Tony holds a double JNCIS certification in Enterprise Routing, Security (JNCIS-ER, JNCIS-SEC) and a BS degree from California Polytechnic State University. Outside of work, Tony serves on a School Advisory Council, loves biking and good coffee.
Zoe Sands is Head of Digital Marketing at Juniper Networks and is responsible for digital marketing and social media across EMEA. She is an experienced Digital Marketer since 1997 with PRINCE2 practitioner status, during this period Zoe has successfully launched many new online innovations for Juniper Networks, Cisco, Dialogic, the Chartered Institute of Marketing (CIM) and Hyundai, including content managed and e-commerce based websites to integrated social media programmes. She has International exposure running projects globally, regionally and at a country level.
Zoe’s approach is to create an environment where those around her can share her passion for the Internet and the opportunities it presents. She says sharing knowledge, championing and communicating the benefits of digital capabilities enhances both the user experience and offers additional online communication channels and business opportunities. Zoe has a blog ‘Learning and sharing...’ to share her experience of all things online marketing, social media, chat online, SEO, SEM and mobile related content. You connect with Zoe via LinkedIn or find her on Twitter: @zoe9 and @ZoeSands.