NetScreen-NS5GT Shared memory size [9437184] is too small for file size [11131651]

[demarc]

I tryed to upgrade from Firmware Version: 5.2.0r3.0 to ns5gt.6.2.0r2.   As I go to Update and then drop down to ScreenOS/ Keys I select Firmware Update (ScreenOS) and browse the file.  Then I hit Apply and I get this Error:

Shared memory size [9437184] is too small for file size [11131651]

What does this mean?

How can I upgrade to the new OS?

Thanks 

Rob C

[muttbarker]

Hey Rob - take a look at this KB - it may help you resolve your issue:

http://kb.juniper.net/index?page=content&id=KB9443&actp=search&searchid=1248440872567

Good luck!

[demarc]

Is there any Doc's that can help me with the Cli commands.

I found this one but it doesn't list the commands out.

http://kb.juniper.net/index?page=content&id=KB6901&actp=search&searchid=1248446989830

[muttbarker]

I can send you the commands a little later today. In the field right now with no F/W access.

[demarc]

No Problem I am in the field too working on OC192.  Thanks for your help.

[muttbarker]

CLI command for loading new O/S from a TFTP server:

save software from tftp 1.1.1.1 name_of_os_code_to_load to flash

reset

Not sure if you still need this or are looking for something else. I am in my office all day today if you need any other assistance.

[demarc]

I did what you asked and I got an error.

save software from tftp 192.168.177.35 ns5gt.6.2.0r2.0 to flash

!!!!!!!!!!!!!!!!!!  It ran for about 2-3 mins and I got this error.

!data proc fatal error

[muttbarker · Accepted solution]

Never saw that error before. 5.2 is a very old release. One suggestion - upgrade from 5.2x to 5.4 and then try and upgrade to 6.2 - it may just be to big a "jump" though there is nothing in any release notes that I recall about that.

[demarc]

Upgrade to 5.4 and then again to 6.2 worked.  Your right it was to big of a Jump... But it work thanks for your help.

Rob C