Posts: 11
Registered: ‎09-29-2008

Blank Screen after Software update.

[ Edited ]

Hi Guys,

I need some help here please,


I did a firmware update today on my EX 4200-24 F. I installed the following software:



Now when I try to log in over IE or Firefox, I am able to successfully login but cannot see any icons on the screen apart from the top and bottom of the window.

I CAN see:

Dashboard, Configuration, Monitor, Maintain, Troubleshoot, help, about, logout,


I cannot see the images of the Fan, Temperature and other icons in the middle of the screen.


I have tried various browsers; Safari, IE, Firefox.

I have updated my Java and flash to the latest versions, I have the latest version of IE & Firefox.


My colleague has no problems seeing the machine, I however cannot. What do I need to do? I have checked my settings over and over...


I do get the following error message in the bottom left corner of my screen:


A small exclamation mark with the following information when I click on it.


Line: 534

Character: 9

Error: 'qx' is undefined

Code: 0


Any help or suggestions greatly appreciated.





Message Edited by sirius on 01-15-2009 05:38 PM
Lifes too short
Posts: 1
Registered: ‎05-27-2009

Re: Blank Screen after Software update.

I had a similar issue w/an EX3200 and the solution for me was to clear the cache on my browser and then restart the session.
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