Java Virtual Machine error when start NSM 2008.1r1

[NDCool]

Hi Guys,

Does anyone have facing problem when running NSM UI 2008.1r1 on win XP ?

I face this error a couple month ago. At my laptop now installed NSM 2007.3r2 dan NSM 2008.1r1.

First time i install NSM 2008, i can use it well. But now if i want to running it, appear Java Virtual Machine error. (see attachment)

I have reinstall with newest jre and reinstall NSM 2008, but still not work. Event reinstalling windows.

Any idea guys? 

[Daniele]

Hi ND,

actually the NSM client uses its own JRE package and not the system one, so this problem is not related with the Java installed on your PC.

I never saw this error before, maybe memory/resource issue?

Ciao

Daniele

[CN]

Can you try deleting hte .nsm directory from C:\Documents and Settings\<Your Home Directory\ and they try to login.

Thanks,
Chandra

[NDCool]

Hi Chandra,

I have deleted the .nsm folder, but still cannot solve. Any advice?

I will try to install nsm UI 2008.2r2  and will let you know if i face the problem again.

[NDCool]

Hi All,

I still got the error when used NSM2008.2r2 and NSM2009

any adviced ? 

[Chuck]

Did you tried it from another machine. I remember having such an issue long back but not remembering the solution. Try accessing NSM from another machine and see whether it is a JVM issue or not. What is the Java Runtime Ene.. installed on your machine ?

[NDCool]

Hi Chuck, On other machine can open the NSM. Few month ago my machine can also open it. I run lastest java env, 6 update 15. But daniele said, nsm run on their own jre. Is it related with windows xp updates/patches?

[Chuck]

hmm .. Windows won't have much to do with this Java error. I will suggest you to uninstall NSM and JRE and then go to "C:\Program Files\" and delete

1) "NetScreen-Security Manager" folder.

2) "Java" folder

Then go to "C:\Program Files\Common Files\"  and delete"Java" folder if present.

After this, reboot the machine and install NSM and try. 

[NDCool]

Nsm2008 and above create new directory on program files, network security manager. Now on my machine already installed nsm2007, and can run it well. But i will try your direction, and let you know then.

[NDCool]

I just uninstall java, nsm2007, nsm2008, then delete their folder. Then install only nsm2008 but still not work.