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NDCool
Posts: 243
Registered: ‎11-26-2007
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Accepted Solution

Java Virtual Machine error when start NSM 2008.1r1

Hi Guys,

 

Does anyone have facing problem when running NSM UI 2008.1r1 on win XP ?

I face this error a couple month ago. At my laptop now installed NSM 2007.3r2 dan NSM 2008.1r1.

First time i install NSM 2008, i can use it well. But now if i want to running it, appear Java Virtual Machine error. (see attachment)

I have reinstall with newest jre and reinstall NSM 2008, but still not work. Event reinstalling windows.

Any idea guys? 

Regards,

ND
Recognized Expert
Daniele
Posts: 164
Registered: ‎11-06-2007
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Re: Java Virtual Machine error when start NSM 2008.1r1

Hi ND,

actually the NSM client uses its own JRE package and not the system one, so this problem is not related with the Java installed on your PC.

 

I never saw this error before, maybe memory/resource issue?

 

Ciao :smileyhappy:

Daniele

***Contributor at Router Freak blog***
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Recognized Expert
CN
Posts: 316
Registered: ‎10-28-2008
0

Re: Java Virtual Machine error when start NSM 2008.1r1

Can you try deleting hte .nsm directory from C:\Documents and Settings\<Your Home Directory\ and they try to login.

 

Thanks,
Chandra

Contributor
NDCool
Posts: 243
Registered: ‎11-26-2007
0

Re: Java Virtual Machine error when start NSM 2008.1r1

Hi Chandra,

 

I have deleted the .nsm folder, but still cannot solve. Any advice?

I will try to install nsm UI 2008.2r2  and will let you know if i face the problem again.

Regards,

ND
Contributor
NDCool
Posts: 243
Registered: ‎11-26-2007
0

Re: Java Virtual Machine error when start NSM 2008.1r1

Hi All,

 

I still got the error when used NSM2008.2r2 and NSM2009

any adviced ? 

Regards,

ND
Contributor
Chuck
Posts: 32
Registered: ‎02-03-2009
0

Re: Java Virtual Machine error when start NSM 2008.1r1

Did you tried it from another machine. I remember having such an issue long back but not remembering the solution. Try accessing NSM from another machine and see whether it is a JVM issue or not. What is the Java Runtime Ene.. installed on your machine ?
Contributor
NDCool
Posts: 243
Registered: ‎11-26-2007
0

Re: Java Virtual Machine error when start NSM 2008.1r1

Hi Chuck, On other machine can open the NSM. Few month ago my machine can also open it. I run lastest java env, 6 update 15. But daniele said, nsm run on their own jre. Is it related with windows xp updates/patches?
Regards,

ND
Contributor
Chuck
Posts: 32
Registered: ‎02-03-2009
0

Re: Java Virtual Machine error when start NSM 2008.1r1

hmm .. Windows won't have much to do with this Java error. I will suggest you to uninstall NSM and JRE and then go to "C:\Program Files\" and delete

 

1) "NetScreen-Security Manager" folder.

2) "Java" folder

 

Then go to "C:\Program Files\Common Files\"  and delete"Java" folder if present.

 

After this, reboot the machine and install NSM and try. 

Contributor
NDCool
Posts: 243
Registered: ‎11-26-2007
0

Re: Java Virtual Machine error when start NSM 2008.1r1

Nsm2008 and above create new directory on program files, network security manager. Now on my machine already installed nsm2007, and can run it well. But i will try your direction, and let you know then.
Regards,

ND
Contributor
NDCool
Posts: 243
Registered: ‎11-26-2007
0

Re: Java Virtual Machine error when start NSM 2008.1r1

I just uninstall java, nsm2007, nsm2008, then delete their folder. Then install only nsm2008 but still not work.
Regards,

ND
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