hello muttbarker,
Thank you for your reply.
I didn't know that you call this operation "cut and paste"
I already did that on the creation of my SRX gateway, and it worked successfully, but unfortunately it's still not working for me when RMA'ing and activating the device.
I opened a case on Juniper and I did a secure meeting with a Juniper engineer, we didn't find a solution.
Actually he is trying to reproduce the problem.
The error message that we are getting on NSM is as follow " No record found in database for this incoming connection. Could be wrong device-id or it is removed by user." ...If someone can help
N.B. : the device id is correctly configured !
I'll update this post as soon as we find a solution
Thanks
Mounira REMINI
Security Engineer