NSMxpress log database query failed.

[VictorG]

Hi all.

When I try to execute a report an: "log database query failed".
I did a tail of the log file and this the errors that appears on report execution:
Any idea of the problem?

[10/14/2009 09:08:29.285] [Error] [115475376-nsLogDbDay.c:2505] soLogDbSegmentMapConstruct failed
[10/14/2009 09:08:29.285] [Error] [115475376-nsLogDbDay.c:6840] TS getLog(20091014, 1677832) failed numLogs:3355666
[10/14/2009 09:08:29.924] [Error] [115475376-soMmap.c:236] mmap(0, 8392706, 3, MAP_SHARED, 279, 0) failed [errno=12, Cannot allocate memory]
[10/14/2009 09:08:29.924] [Error] [115475376-nsLogDbDay.c:2505] soLogDbSegmentMapConstruct failed
[10/14/2009 09:08:29.924] [Error] [115475376-nsLogDbDay.c:5778] FA getLog(20091013, 5620368) failed numLogs:20869642
[10/14/2009 09:08:29.924] [Error] [115475376-soReportDb.c:459] log database query failed ion returns NETPLUG_SEND_DISCONNECTED
[10/14/2009 09:06:33.426] [Error] [2569136-soMmap.c:236] mmap(0, 8392706, 3, MAP_SHARED, 279, 0) failed [errno=12, Cannot allocate memory]
[10/14/2009 09:06:33.427] [Error] [2569136-nsLogDbDay.c:2505] soLogDbSegmentMapConstruct failed
[10/14/2009 09:06:33.427] [Error] [2569136-nsLogDbDay.c:5778] FA getLog(20091013, 5620368) failed numLogs:20869742
[10/14/2009 09:06:33.427] [Error] [2569136-soReportDb.c:459] log database query failed

Thanks in advance.

[CN]

Out of memory is a known issue.

Pls use the below patch

https://download.juniper.net/software/nsm/2009.1r1a9/nsm2009.1r1a9_servers_linux_x86.zip - Linux Server

https://download.juniper.net/software/nsm/2009.1r1a9/nsm2009.1r1a9_servers_sol_sparc.zip - Solaris Server

https://download.juniper.net/software/nsm/2009.1r1a9/nsm2009.1r1a9_ui_win_x86.zip - Windows GUI

https://download.juniper.net/software/nsm/2009.1r1a9/nsm2009.1r1a9_ui_linux_x86.zip - Linux GUI

https://download.juniper.net/software/nsm/2009.1r1a9/md5sum.txt

Thanks,
Chandra

[Saurabh]

Hi i have release 2010.r1 having similar issue.

Please help.

Thanks

[xavierp]

hi!

02 / 02 / 2011 : already the same problem in 2010r4

a solution ?

thanks

Xavier

[02/02/2011 09:22:02.396] [Warning] [3068625840-nsLogDbDay.c:5286] Cannot construct day index, query proceeds without indexes
[02/02/2011 09:22:02.496] [Warning] [3067081648-soLogDbDayIndex.c:467] No master chunk index '/usr/netscreen/DevSvr/var/logs/20110202/masterChunk.index'
[02/02/2011 09:22:02.496] [Warning] [3067081648-soLogDbDayIndex.c:887] No day index setup

[02/02/2011 09:22:52.832] [Error] [3015680944-nsLogDbDay.c:2547] (offset+objectSize) > (segMap->segmentMap->mmapOffset + segMap->segmentMap->mmapLen)
[02/02/2011 09:22:52.832] [Error] [3015680944-nsLogDbDay.c:5768] FA getLog(20101202, 472614) failed numLogs:12956364
[02/02/2011 09:22:53.335] [Error] [3084370864-nsLogDbDay.c:2547] (offset+objectSize) > (segMap->segmentMap->mmapOffset + segMap->segmentMap->mmapLen)
[02/02/2011 09:22:53.335] [Error] [3084370864-nsLogDbDay.c:5768] FA getLog(20101202, 472614) failed numLogs:12956364
[02/02/2011 09:22:53.335] [Error] [3015680944-nsLogDbDay.c:2547] (offset+objectSize) > (segMap->segmentMap->mmapOffset + segMap->segmentMap->mmapLen)
[02/02/2011 09:22:53.335] [Error] [3015680944-nsLogDbDay.c:5768] FA getLog(20101202, 472614) failed numLogs:12956364