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Contributor
r0mm3L
Posts: 77
Registered: ‎05-11-2008
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cannot access to NSM server using client

i cannot seem to access the NSM from my new computer installed with correct client with schema update. but i can access using my old computer. i am using the same ip address. is this a JAVA runtime environment issue?

 

schema update is fine

i also checked the iptables of the RHEL 

 

 

any ideas?

 

Thanks,

 

Rommel

 

 

Recognized Expert
Daniele
Posts: 164
Registered: ‎11-06-2007
0

Re: cannot access to NSM server using client

[ Edited ]

Hi Rommel,

the NSM client uses his own JRE  so it can't be a compatibilty issue or any interference with the local installed JRE :smileyhappy:

 

What NSM version are you running and what is the error message?

 

Watch out that since 2008.2r1 the NSM client port has been changed from TCP/7801 to TCP/7808 for FIPS compliancy so you may need to adjust your IPtablesrules!

 

Ciao!

Daniele

Message Edited by Daniele on 04-16-2009 09:32 AM
***Contributor at Router Freak blog***
Contributor
r0mm3L
Posts: 77
Registered: ‎05-11-2008
0

Re: cannot access to NSM server using client

actually i turned off the iptables.

 

the NSM is 2007.3r3

 

Contributor
r0mm3L
Posts: 77
Registered: ‎05-11-2008
0

Re: cannot access to NSM server using client

there was no error shown in the client side. its just it keeps on processing the login.

Recognized Expert
Daniele
Posts: 164
Registered: ‎11-06-2007
0

Re: cannot access to NSM server using client

Hi Rommel,

I suggest you to try the following in this order:

1. check on the NSM server if you see the connection established:

       netstat -antup | grep <client IP>

2. check the NSM logs to confirm that the GuiSvr can see the client access:

       tail /var/netscreen/GuiSvr/errorLog/guiDaemon.0

3.  install again the NSM GUI client in a different directory

 

 

Ciao

Daniele

 

***Contributor at Router Freak blog***
Contributor
r0mm3L
Posts: 77
Registered: ‎05-11-2008
0

Re: cannot access to NSM server using client

thanks daniel,

 

im going to keep on updating this thread.

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Recognized Expert
CN
Posts: 316
Registered: ‎10-28-2008
0

Re: cannot access to NSM server using client

If you see that it is still stuck in the processing stage, you can try this..

 

Remove the folder c:\Documents and Settings\<your login name>\.nsm (this directory has a dot prefix)

 

Once that directory is removed, try to login again.


Thanks,
Chandra

Contributor
r0mm3L
Posts: 77
Registered: ‎05-11-2008
0

Re: cannot access to NSM server using client

removing the .nsm?

 

ok

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Recognized Expert
CN
Posts: 316
Registered: ‎10-28-2008
0

Re: cannot access to NSM server using client

Did removing the .nsm directory work ?

 

Thanks,

Chandra 

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