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Registered: ‎05-11-2008
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cannot access to NSM server using client

i cannot seem to access the NSM from my new computer installed with correct client with schema update. but i can access using my old computer. i am using the same ip address. is this a JAVA runtime environment issue?

 

schema update is fine

i also checked the iptables of the RHEL 

 

 

any ideas?

 

Thanks,

 

Rommel

 

 

Recognized Expert
Posts: 164
Registered: ‎11-06-2007
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Re: cannot access to NSM server using client

[ Edited ]

Hi Rommel,

the NSM client uses his own JRE  so it can't be a compatibilty issue or any interference with the local installed JRE Smiley Happy

 

What NSM version are you running and what is the error message?

 

Watch out that since 2008.2r1 the NSM client port has been changed from TCP/7801 to TCP/7808 for FIPS compliancy so you may need to adjust your IPtablesrules!

 

Ciao!

Daniele

Message Edited by Daniele on 04-16-2009 09:32 AM
***Contributor at Router Freak blog***
Contributor
Posts: 77
Registered: ‎05-11-2008
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Re: cannot access to NSM server using client

actually i turned off the iptables.

 

the NSM is 2007.3r3

 

Contributor
Posts: 77
Registered: ‎05-11-2008
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Re: cannot access to NSM server using client

there was no error shown in the client side. its just it keeps on processing the login.

Recognized Expert
Posts: 164
Registered: ‎11-06-2007
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Re: cannot access to NSM server using client

Hi Rommel,

I suggest you to try the following in this order:

1. check on the NSM server if you see the connection established:

       netstat -antup | grep <client IP>

2. check the NSM logs to confirm that the GuiSvr can see the client access:

       tail /var/netscreen/GuiSvr/errorLog/guiDaemon.0

3.  install again the NSM GUI client in a different directory

 

 

Ciao

Daniele

 

***Contributor at Router Freak blog***
Contributor
Posts: 77
Registered: ‎05-11-2008
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Re: cannot access to NSM server using client

thanks daniel,

 

im going to keep on updating this thread.

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Posts: 316
Registered: ‎10-28-2008
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Re: cannot access to NSM server using client

If you see that it is still stuck in the processing stage, you can try this..

 

Remove the folder c:\Documents and Settings\<your login name>\.nsm (this directory has a dot prefix)

 

Once that directory is removed, try to login again.


Thanks,
Chandra

Contributor
Posts: 77
Registered: ‎05-11-2008
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Re: cannot access to NSM server using client

removing the .nsm?

 

ok

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Recognized Expert
Posts: 316
Registered: ‎10-28-2008
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Re: cannot access to NSM server using client

Did removing the .nsm directory work ?

 

Thanks,

Chandra 

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