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New User
Posts: 7
Registered: ‎11-09-2011
0

Any known issues with Apples latest Java update?

Yesterday Java on my OSX 10.6.8 was updated. Today i cannot connect to my corporate VPN anymore using Network Connect. Are there any known issues with Network Connect 7.1.0 and the latest Java update? Thanks, Ton.
Visitor
Posts: 1
Registered: ‎11-09-2011
0

Re: Any known issues with Apples latest Java update?

Well, I can add a "me too".  Network Connect still works under 10.7 with the Java update though. 

Visitor
Posts: 1
Registered: ‎11-09-2011
0

Re: Any known issues with Apples latest Java update?

I'll add another me too. These logs lines are there right before it crashes:

20111109211957.478201 Network Connect[p376.t519] DSSignalProxy.panic caught signal 10 (DSSignalProxy.m:205)20111109211957.478225 Network Connect[p376.t519] DSSignalProxy.panic relaunching /Applications/Network Connect.app/Contents/MacOS/Network Connect for crash reporting (DSSignalProxy.m:228)20111109211957.569315 Network Connect[p451.t2307] NCController.info -applicationDidFinishLaunching: Network Connect 7.0.0 (16007)/Version 10.6.8 (Build 10K549) starting (NCController.m:98
)20111109211957.584125 Network Connect[p451.t2307] DSLoginWindowController.info -windowDidLoad setting user-agent to Mozilla/5.0 (Macintosh; U; PPC Mac OS X; en) AppleWebKit/6534.51.22 (KH
TML, like Gecko) Network Connect (like Safari)/16007 (DSLoginWindowController.m:105)

 

New User
Posts: 7
Registered: ‎11-09-2011
0

Re: Any known issues with Apples latest Java update?

Time Machine saved me this time.

 

Open the Time Machine.

Pick a date before the update.

Find everything Java related. For me the main folders were System/Library/CoreServices, PrivateFrameworks, FrameWorks, /usr/share and Applications/Utilities.

Restore to the same folders.

Reboot.

 

If everything went ok Network Connect should work again and Software Update wants to install the update again. Something you shouldn't do, obviously.

 

Ton.

Visitor
Posts: 2
Registered: ‎07-17-2008
0

Re: Any known issues with Apples latest Java update?

Launching it from the web portal rather than the local installed NC client worked for me. 

New User
Posts: 1
Registered: ‎11-09-2011
0

Re: Any known issues with Apples latest Java update?

Same here. I have tried it all. It is related to the Java update 1 for sure. Apple says its junipers issue to resolve since they are doing something that shouldnt with code.

Highlighted
New User
Posts: 7
Registered: ‎11-09-2011
0

Re: Any known issues with Apples latest Java update?

Yeah, that's the easy way out.

Visitor
Posts: 5
Registered: ‎11-10-2011
0

Re: Any known issues with Apples latest Java update?

Same here.  Updated OS X Lion (10.7.2) with the Java update from Apple via Apple's network update tool.  It broke the Juniper Network Connect client application.   Behavior is:

 

Network Connect starts up and is able to contact the remote server.   It accepts my login credentials and passes the host check that our servers do, but instead of then providing our usual prompts/links window to select VPN, etc., the Network Connect window gets put behind other windows and returns to the prompts for login credentials.   I don't have the log with me now, but I can confirm that my log is showing the " DSSignalProxy.panic caught signal 10" message as well.  But, I thought mine shows signal 11, not 10...but that could be my faulty memory.

 

I can also confirm that launching from the web portal rather than the local installed Network Connect client works,  So, I have a workaround, but the Network Connect functionality is currently broken by the Java update.

 

 

Visitor
Posts: 5
Registered: ‎11-10-2011
0

Re: Any known issues with Apples latest Java update?

Here's my log snippet:

 

2011-11-09 18:55:53.204 Network Connect[p674.t6915] DSLoginWindowController.info -webView:didStartProvisionalLoadForFrame: loading https://remote.foo.com/dana-na/auth/url_default/welcome.cgi?p=preauth&id=state_e8f5dc100eb174658565a... (DSLoginWindowController.m:256)
2011-11-09 18:55:53.205 Network Connect[p674.t6915] DSLoginWindowController.info -webView:didStartProvisionalLoadForFrame: setting cookie <NSHTTPCookie version:0 name:"DSUserAgent" value:"NcWin32" expiresDateSmiley Sadnull) created:2011-11-10 01:55:53 +0000 (3.42583e+08) sessionOnly:TRUE domain:"remote.foo.com" path:"/" isSecure:FALSE> (DSLoginWindowController.m:269)
2011-11-09 18:55:53.806 Network Connect[p674.t6915] DSSignalProxy.panic caught signal 11 (DSSignalProxy.m:205)
2011-11-09 18:55:53.806 Network Connect[p674.t6915] DSSignalProxy.panic relaunching /Applications/Network Connect.app/Contents/MacOS/Network Connect for crash reporting (DSSignalProxy.m:228)
2011-11-09 18:55:53.964 Network Connect[p725.t6915] NCController.info -applicationDidFinishLaunching: Network Connect 7.0.0 (16899)/Version 10.7.2 (Build 11C74) starting (NCController.m:98)

 

 

New User
Posts: 7
Registered: ‎11-09-2011
0

Re: Any known issues with Apples latest Java update?

Is Juniper reading these forums? Will there be a solution from their end?

 

 

Distinguished Expert
Posts: 3,589
Registered: ‎03-30-2009
0

Re: Any known issues with Apples latest Java update?

Juniper employees do participate here, but this is a casual user support forum nor formal technical support.

 

Someone should open an officlal ticket with JTAC so a customer problem report is created for sure.  Then the Juniper developers can look at the issue and determine if they or Apple need to create the fix.

Steve Puluka BSEET
Juniper Ambassador
Senior IP Engineer - DQE Communications Pittsburgh, PA
JNCIA-ER JNCIA-EX JNCIS-SEC JNCIP-SEC JNCSP-SEC
JNCIS-FWV JNCIS-SSL JNCDA
JNCIS-SP
ACE PanOS 6
MCP - Managing Server 2003 MCP - Windows XP Professional
MCTS Windows 7
http://puluka.com/home
New User
Posts: 7
Registered: ‎11-09-2011
0

Re: Any known issues with Apples latest Java update?

I guess, if enough people have this problem, someone will do that.

 

 

Visitor
Posts: 5
Registered: ‎11-10-2011
0

Re: Any known issues with Apples latest Java update?


spuluka wrote:

Juniper employees do participate here, but this is a casual user support forum nor formal technical support.

 

Someone should open an officlal ticket with JTAC so a customer problem report is created for sure.  Then the Juniper developers can look at the issue and determine if they or Apple need to create the fix.


 

I'd do it, but I can't.  I'm just a guest here.

 

A good idea though.   I hope someone who can, does.





Visitor
Posts: 5
Registered: ‎11-10-2011
0

Re: Any known issues with Apples latest Java update?


pkespen wrote:

spuluka wrote:

Juniper employees do participate here, but this is a casual user support forum nor formal technical support.

 

Someone should open an officlal ticket with JTAC so a customer problem report is created for sure.  Then the Juniper developers can look at the issue and determine if they or Apple need to create the fix.


 

I'd do it, but I can't.  I'm just a guest here.

 

A good idea though.   I hope someone who can, does.






I registered just so I could post about this problem.

 

 

Distinguished Expert
Posts: 3,589
Registered: ‎03-30-2009
0

Re: Any known issues with Apples latest Java update?

Sorry, I didn't realize these were postings by end users and not the system administrators.

 

You will need to report the problem to the administrator who setups and runs you SSL VPN appliance.  They will have a Juniper customer account for their support contract.  They need to create a technical support case on the support website.

 

http://www.juniper.net/cm/case_create_choice.jsp

 

They will need to gather your system information and logs and the matching logs from the appliance.  Then these can be evaluated to determine whether the issue requires a client side or appliance software update.  Juniper also has relationships with key vendors to communicate behind the scenes.

 

These forums are unoffical community support.  They work well for common problems with known solutions.  Or information on how to deploy, operate or maintain features.

 

Bug reports from the field come in through the offical support tickets on the link above.

Steve Puluka BSEET
Juniper Ambassador
Senior IP Engineer - DQE Communications Pittsburgh, PA
JNCIA-ER JNCIA-EX JNCIS-SEC JNCIP-SEC JNCSP-SEC
JNCIS-FWV JNCIS-SSL JNCDA
JNCIS-SP
ACE PanOS 6
MCP - Managing Server 2003 MCP - Windows XP Professional
MCTS Windows 7
http://puluka.com/home
New User
Posts: 7
Registered: ‎11-09-2011
0

Re: Any known issues with Apples latest Java update?

I'm connecting to our corporate network, so it should be Corporate that has the support contract and has to open the ticket.

 

Distinguished Expert
Posts: 3,589
Registered: ‎03-30-2009
0

Re: Any known issues with Apples latest Java update?

That sounds right, probably your best bet is to call or open a ticket with your corporate help desk.  They should be able to forward the report to the right person.

Steve Puluka BSEET
Juniper Ambassador
Senior IP Engineer - DQE Communications Pittsburgh, PA
JNCIA-ER JNCIA-EX JNCIS-SEC JNCIP-SEC JNCSP-SEC
JNCIS-FWV JNCIS-SSL JNCDA
JNCIS-SP
ACE PanOS 6
MCP - Managing Server 2003 MCP - Windows XP Professional
MCTS Windows 7
http://puluka.com/home
Recognized Expert
Posts: 607
Registered: ‎12-23-2010
0

Re: Any known issues with Apples latest Java update?

Hello Everyone,

 

I am looking into this issue, but would like to know what 7.1 release everyone is on?

New User
Posts: 7
Registered: ‎11-09-2011
0

Re: Any known issues with Apples latest Java update?

Info tells me 7.1.0

Recognized Expert
Posts: 607
Registered: ‎12-23-2010
0

Re: Any known issues with Apples latest Java update?

[ Edited ]

What release? 7.1R4?

 

Note:  This question is more for the administrator of the SA device as end user may not know what release they are on.