11-15-2011 11:00 AM
I've tested both with 7.1R1.1 and 7.1R4 and cannot replicate the issue. I did notice the one of the users experiencing the issue was using a 64-bit version of the Java client. Can you please clarify if you are using a 32-bit or 64-bit version? My test were completed with a 32-bit version.
11-16-2011 07:12 AM
I've got 7.1R4.1 on an SA6000 cluster, and I've got a couple Mac OS X 10.6.x users reporting this problem after updating Java. Haven't fully characterized the issue yet though.
11-16-2011 08:36 AM
I've opened case 2011-1116-0448 with JTAC.
Our failure modes are as follows:
1.) Directly launching the Network Connect client results in a crash after login
2.) Firefox users seem to be able to launch Network Connect from the SSL VPN web proxy start page, but then Firefox itself crashes. Some users are also saying that Network Connect doesn't even launch completely.
3.) Safari users seem to generally be able to launch Network Connect from the SSL VPN web proxy start page, but others are also reporting a failure there.
Restoring the following files/directories from backup will fix things:
/System/Library/CoreServices/Java Web Start.app
11-17-2011 09:34 AM
I've tested the same with a 64-bit Java update 29 and did not have any issues launching from the stand alone nc client. Please start posting if you are seeing the issue with 32-bit or 64-bit Java, version of OS X and NC version.
11-17-2011 10:00 AM
Our users were by default using 64-bit Java, but I tried 32-bit with no change on my machine.
I've uploaded all the standard Tier 1 log requests to the JTAC case as well.
11-17-2011 10:54 AM
Can everyone clarify if they are using Host Checker when this issue occurs? I believe I was able to replicate it with host checker enabled. It seems this does not effect end users that do not require a host checker policy.
In either case, the user access log state I pass host checker, but when I launch from the stand alone nc client, it sends me back to the log in page.
11-17-2011 11:00 AM
Yes, we are using Host Checker for all users. Well, not all users have anything done with the Host Checker results, but since everyone is in the same realm, they all have to run Host Checker.
11-17-2011 11:15 AM
I believe I have enough information to reproduce the issue easily here. RIght now, it will only effect users who are running host checker and launching from the stand alone client.
If anyone is seeing anything different, please update the thread.
11-17-2011 11:17 AM
There still is an occasional failure when launching Network Connect from the web proxy start page using Safari. Hard to reproduce reliably though.
Looks like the crash with Firefox is universal when using any web page in Firefox that uses Java. So that piece isn't Juniper's problem.
12-07-2011 06:38 AM - edited 12-07-2011 07:03 AM
Any news on this one?
The KB only refers to Java 1.6. It seems to be the same issue again..
12-07-2011 06:46 AM
12-07-2011 06:56 AM
Thanks for the update!
12-20-2011 11:33 AM
My users are having these issues too. Macs running Lion cannot launch Network Connect from stand-alone client or web proxy page. They get an error saying "Failed to launch Network Connect". I have a test Macbook Pro and can reproduce the issue every time.
Most users are on OSX 10.7.2, Safari 5.1.2, Java 1.6.0_29-b11-402.
We are running 6.5r5 code on the Appliances. (I know, I know....we're upgrading in a few months.) We run Host Checker on both the realm and role levels (two different policies).