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Recognized Expert
Posts: 607
Registered: ‎12-23-2010
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Re: Any known issues with Apples latest Java update?

I've tested both with 7.1R1.1 and 7.1R4 and cannot replicate the issue.  I did notice the one of the users experiencing the issue was using a 64-bit version of the Java client.  Can you please clarify if you are using a 32-bit or 64-bit version?  My test were completed with a 32-bit version.

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Contributor
Posts: 27
Registered: ‎06-18-2008
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Re: Any known issues with Apples latest Java update?

I've got 7.1R4.1 on an SA6000 cluster, and I've got a couple Mac OS X 10.6.x users reporting this problem after updating Java.  Haven't fully characterized the issue yet though.

Contributor
Posts: 27
Registered: ‎06-18-2008
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Re: Any known issues with Apples latest Java update?

I've opened case 2011-1116-0448 with JTAC.  

 

Our failure modes are as follows:

 

1.) Directly launching the Network Connect client results in a crash after login
2.) Firefox users seem to be able to launch Network Connect from the SSL VPN web proxy start page, but then Firefox itself crashes.  Some users are also saying that Network Connect doesn't even launch completely.  
3.) Safari users seem to generally be able to launch Network Connect from the SSL VPN web proxy start page, but others are also reporting a failure there.

 

Restoring the following files/directories from backup will fix things:

 

/Applications/Utilities/Java Preferences.app
/Library/Java
/System/Library/CoreServices/Jar Launcher.app
/System/Library/CoreServices/Java Web Start.app
/System/Library/CoreServices/JavaVersion.plist
/System/Library/Frameworks/JavaFrameEmbedding.framework
/System/Library/Frameworks/JavaVM.framework
/System/Library/Java
/System/Library/LaunchAgents/com.apple.java.updateSharing.plist
/System/Library/PrivateFrameworks/JavaApplicationLauncher.framework
/System/Library/PrivateFrameworks/JavaLaunching.framework

Regular Visitor
Posts: 4
Registered: ‎08-04-2009
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Re: Any known issues with Apples latest Java update?

I'm not having any issues:

 

Java for Mac OS X 10.7 Update 1

OS X Version 10.7.2

Network Connect Version 7.1 (18193)

Recognized Expert
Posts: 607
Registered: ‎12-23-2010
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Re: Any known issues with Apples latest Java update?

I've tested the same with a 64-bit Java update 29 and did not have any issues launching from the stand alone nc client.  Please start posting if you are seeing the issue with 32-bit or 64-bit Java, version of OS X and NC version.

Recognized Expert
Posts: 607
Registered: ‎12-23-2010
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Re: Any known issues with Apples latest Java update?

Contributor
Posts: 27
Registered: ‎06-18-2008
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Re: Any known issues with Apples latest Java update?

Our users were by default using 64-bit Java, but I tried 32-bit with no change on my machine.

 

I've uploaded all the standard Tier 1 log requests to the JTAC case as well.

Recognized Expert
Posts: 607
Registered: ‎12-23-2010
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Re: Any known issues with Apples latest Java update?

Can everyone clarify if they are using Host Checker when this issue occurs?  I believe I was able to replicate it with host checker enabled.  It seems this does not effect end users that do not require a host checker policy.

 

In either case, the user access log state I pass host checker, but when I launch from the stand alone nc client, it sends me back to the log in page.

Contributor
Posts: 27
Registered: ‎06-18-2008
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Re: Any known issues with Apples latest Java update?

Yes, we are using Host Checker for all users.  Well, not all users have anything done with the Host Checker results, but since everyone is in the same realm, they all have to run Host Checker.

Recognized Expert
Posts: 607
Registered: ‎12-23-2010
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Re: Any known issues with Apples latest Java update?

I believe I have enough information to reproduce the issue easily here.  RIght now, it will only effect users who are running host checker and launching from the stand alone client.

 

If anyone is seeing anything different, please update the thread.

Contributor
Posts: 27
Registered: ‎06-18-2008
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Re: Any known issues with Apples latest Java update?

There still is an occasional failure when launching Network Connect from the web proxy start page using Safari.  Hard to reproduce reliably though.  

 

Looks like the crash with Firefox is universal when using any web page in Firefox that uses Java.  So that piece isn't Juniper's problem.

Visitor
Posts: 5
Registered: ‎11-10-2011
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Re: Any known issues with Apples latest Java update?

Yes.  We're using Host Checker and we're seeing this problem with Network Connect standalone client and the latest Apple Java update.

 

 

Recognized Expert
Posts: 607
Registered: ‎12-23-2010
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Re: Any known issues with Apples latest Java update?

Thank you for everyone's input and help.  I will update the thread when we have resolution.

Contributor
Posts: 27
Registered: ‎06-18-2008
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Re: Any known issues with Apples latest Java update?

Thanks! JTAC told me that my case has been escalated. Good luck with the resolution, and if there's anything else we can provide, let us know!
Super Contributor
Posts: 168
Registered: ‎03-13-2008
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Re: Any known issues with Apples latest Java update?

Hi All,

 

     You can refer the KB22221 for the latest update on this.

 

Thanks,

Suresh

Contributor
Posts: 88
Registered: ‎12-02-2009
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Re: Any known issues with Apples latest Java update?

[ Edited ]

Any news on this one?

The KB only refers to Java 1.6. It seems to be the same issue again..

 

---------------------------------------------------
Please mark this post as 'accepted solution' if my input answers your question!
A kudo would be nice if you think I deserve it.
---------------------------------------------------
2 A/P clustered 6500, 7.4R9.1
2 A/P clustered 2500, 8.0R3.1 LAB
Contributor
Posts: 27
Registered: ‎06-18-2008
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Re: Any known issues with Apples latest Java update?

We were told that the root cause is a bug in Apple's Java and that Juniper can't work around it. We were advised to file a bug report with Apple, which we did (10536805). Next step for us is to disable Host Checker on Saturday. Since Apple is involved, there's no way to tell when we'll see an update. Especially when it comes to Java.
Contributor
Posts: 88
Registered: ‎12-02-2009
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Re: Any known issues with Apples latest Java update?

Thanks for the update!

---------------------------------------------------
Please mark this post as 'accepted solution' if my input answers your question!
A kudo would be nice if you think I deserve it.
---------------------------------------------------
2 A/P clustered 6500, 7.4R9.1
2 A/P clustered 2500, 8.0R3.1 LAB
Visitor
Posts: 3
Registered: ‎12-20-2011
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Re: Any known issues with Apples latest Java update?

My users are having these issues too. Macs running Lion cannot launch Network Connect from stand-alone client or web proxy page. They get an error saying "Failed to launch Network Connect". I have a test Macbook Pro and can reproduce the issue every time.

 

Most users are on OSX 10.7.2, Safari 5.1.2, Java 1.6.0_29-b11-402.

 

We are running 6.5r5 code on the Appliances. (I know, I know....we're upgrading in a few months.) We run Host Checker on both the realm and role levels (two different policies).

Visitor
Posts: 3
Registered: ‎12-20-2011
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Re: Any known issues with Apples latest Java update?

Update: Our issue appears to only be affecting users when they are logging in for the first time and installing Network Connect.