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Visitor
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Registered: ‎05-11-2012
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Apple Mac Lion 10.7.4 IVE 7.1R9 An error occurred while extracting one of the....

We have a number of mac OS/X Lion 10.7.4 user complaining that when asked to upgrade Netconnect by IVE 7.1R9 they gets an error: "An error occurred while extracting one of the Network Connect Components".

Is this a known issue, does anyone know of a fix?

Recognized Expert
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Registered: ‎12-23-2010
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Re: Apple Mac Lion 10.7.4 IVE 7.1R9 An error occurred while extracting one of the....

I have not heard of any cases about this specific issue yet.  Please open a case with JTAC for further review.

Contributor
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Registered: ‎02-24-2011
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Re: Apple Mac Lion 10.7.4 IVE 7.1R9 An error occurred while extracting one of the....

Would also like to know if there is a fix, exactly the same issue here on 10.7.3 and 10.7.4 after the upgrade to R9.

jdm
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Re: Apple Mac Lion 10.7.4 IVE 7.1R9 An error occurred while extracting one of the....

I have a case open with JTAC about this.  The case number is 2012-0514-0826.


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Re: Apple Mac Lion 10.7.4 IVE 7.1R9 An error occurred while extracting one of the....

Could you please let us know the outcome of this and or if they provide you with updated firmware/a fix.  Thanks!

jdm
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Re: Apple Mac Lion 10.7.4 IVE 7.1R9 An error occurred while extracting one of the....

I'm still winding through the Support technician's typical Network Connect diagnostic script, unfortunately.  Probably no answers today.  He asked for the Juniper logs under ~/Library/Logs/Juniper Networks/, which are not created (at least not in a fresh install) because we're not getting that far into invoking Network Connect. 

 

Since the manual NetworkConnect.dmg installer works fine on everyone I have given it to so far, it seems it is just the automatic installation mechanism that is corrupted or broken.

 

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Re: Apple Mac Lion 10.7.4 IVE 7.1R9 An error occurred while extracting one of the....

I have been doing exactly the same with the DMG, works just fine.

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Re: Apple Mac Lion 10.7.4 IVE 7.1R9 An error occurred while extracting one of the....

I can also confirm that a installation of the DMG works fine although it is not possible to launch NC session from the client itself, still have to launch it from portal..

I also noted a strange GUI-error with the client installed from DMG, the input fields in NC client was "see-through".. I could see whatever what was behind the client..

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jdm
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Re: Apple Mac Lion 10.7.4 IVE 7.1R9 An error occurred while extracting one of the....

JTAC is still working on it.  I hope to hear soon.

 

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Registered: ‎12-23-2010
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Re: Apple Mac Lion 10.7.4 IVE 7.1R9 An error occurred while extracting one of the....

Hello Lilja,

 

The transparent username and password fields has been reported to Apple.  JTAC was able to narrow down that after upgrading Safari to 5.1.6 and above is the cause of this issue.  We are hoping to have any update for this specific issue soon.

 

As far as the installation error message with DMG, I have not heard any cases related to this issue.

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Registered: ‎11-19-2007
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Re: Apple Mac Lion 10.7.4 IVE 7.1R9 An error occurred while extracting one of the....


Ingers wrote:

We have a number of mac OS/X Lion 10.7.4 user complaining that when asked to upgrade Netconnect by IVE 7.1R9 they gets an error: "An error occurred while extracting one of the Network Connect Components".

Is this a known issue, does anyone know of a fix?


is this happening only for users with the latest updates? we have seen in the past Safari updates cause failures.

 

on the see-thru login detail, as kita said, we are working with apple on this. we have seen some reports that users can tab through the fields successfully (ymmv)

Visitor
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Re: Apple Mac Lion 10.7.4 IVE 7.1R9 An error occurred while extracting one of the....

I am not sure that it only happens on the last version, but all the around 20 mac users who have reported the problem are all running the last OS/X version. Not all of them are running the last Safari though, and there is a good mix of firefox and chrome users for accessing the VPN, all with same error message and hence unable to automatically install the client...
Visitor
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Registered: ‎01-11-2010
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Re: Apple Mac Lion 10.7.4 IVE 7.1R9 An error occurred while extracting one of the....

We're seeing the exact same thing here. I don't think it's confined to a safari only thing. Downgrading 7.1R8 did fix our issues so it does appear to be a R9 issue only.

jdm
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Re: Apple Mac Lion 10.7.4 IVE 7.1R9 An error occurred while extracting one of the....

JTAC has reproduced it in house.  We're sending as many logs from our users as we can (~/Library/Logs/Juniper Networks/Network Connect and ~/Library/Logs/Java Console.log) so they can confirm a solution.

 

We also rolled back to 7.1R8 on production since so many people had trouble, but it is looking like this will be licked soon.

 

Thanks everyone for your help!

 

Contributor
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Registered: ‎08-04-2008
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Re: Apple Mac Lion 10.7.4 IVE 7.1R9 An error occurred while extracting one of the....

Many users complaing the same on 10.6:

- Even before and after upgrading to latest software updates

 

I had to rollback to 7.1r7 to fix this issue.

Contributor
Posts: 44
Registered: ‎12-28-2010
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Re: Apple Mac Lion 10.7.4 IVE 7.1R9 An error occurred while extracting one of the....

Just noticed the transparancy issue on my OSX and NC.  Anyone found a solution ?

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Re: Apple Mac Lion 10.7.4 IVE 7.1R9 An error occurred while extracting one of the....


imanenvoy wrote:

Just noticed the transparancy issue on my OSX and NC.  Anyone found a solution ?


Not yet; we are working with Apple on it to determine if it is on the Network Connect-side or Apple-side. (Looks like a good chance on the Apple side as the behavior occurs on both 10.6 and 10.7 clients against multiple versions of the SA software.)

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Re: Apple Mac Lion 10.7.4 IVE 7.1R9 An error occurred while extracting one of the....

Any update on this?

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Re: Apple Mac Lion 10.7.4 IVE 7.1R9 An error occurred while extracting one of the....

The behavior has been identified internally and we are working on a solution.

This impacts only 7.1R9.

For further updates, please open a case with JTAC

Contributor
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Registered: ‎12-28-2010
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Re: Apple Mac Lion 10.7.4 IVE 7.1R9 An error occurred while extracting one of the....

I'm on 7.1R1.1  and NC 7.1.0(17943) on Mac OSX 10.7.4 Safari 5.1.7.

 

And I'm seeing the issue.