03-22-2010 06:40 AM
I have Windows7 Ultimate running 64bit running on an AMD twin core laptop. My logon has local admin rights to the laptop.
Previously, I was able to connect to my companie's network by opening a remote desktop session via my browser. Last week I installed VMWare player. Since then, I've not been able to use the Juniper service. The VMWare installation may be a coincidence?
When I enter the https address to the companies server I get a message requesting that JuniperSetupClientInstaller.exe is downloaded and run. I accept, then click the run button. It seems to download and install ok. I then get the message on the web page "Once the setup client is installed, please click here to continue". I click the link and I get another page - Please wait whilst host checker is installed. The browser downloads Juniper Setup Client.cab. Then it requests to download JuniperSetupClientInstaller again. This process the repeats
Can anyone please help?
Solved! Go to Solution.
03-22-2010 08:01 AM
There was a Juniper Knowledge Base article that dealt with an issue that may be what you are running into. Check this out.
Hope it helps!
JNCIS-ENT, FWV, SSL, WLAN
JNCIA-ER, EX, IDP, UAC, WX
Juniper Networks Certified Instructor
Juniper Networks Ambassador
Juniper Elite Reseller
J-Partner Service Specialist - Implementation
If this worked for you please flag my post as an "Accepted Solution" so others can benefit. A kudo would be cool if you think I earned it.
03-22-2010 09:28 AM
That's great thanks. The problem was easily solved once I had the reply - just use a 32bit browser.
I'm not sure why the 64bit browser stopped working, but life's too short to worry about that!
11-21-2012 07:53 AM
same issue here and I didnt find a solution yet. Does anybody know how to solve this? The above mentioned KB article says:
|Article is in review and not yet ready for viewing|
Any help would be appreciated!
10-21-2013 04:47 AM
I've seen this happen as well on a few computers that had different virtual machine software installed (VMware / Virtualbox etc). It turned out that the maximum number of virtual network interfaces was reached. I tried to look in my archives to see if I could find the exact registry key to fix this, but didn't find it unfortunately.
I remember that the MSI installed did give some warnings that helped us troubleshoot further and googling for that helped us find the exact registry key. Make sure you download the Pulse MSI to the local computer manually and execute the msi from the command line making sure it does log debug level to a log file: http://www.advancedinstaller.com/user-guide/qa-log
Hope this helps,
01-20-2014 04:54 AM
I'm using Windows 8.1 and I'm having the same "Groundhog Day" problem.
I've tried using a 32-bit browser but had no luck.
I see the muttbarker suggested a fix in the post : http://kb.juniper.net/index?page=content&id=KB1586
but this post doesn't seem to be available.
Does anyone know what is written in this post?
01-21-2014 08:20 PM - edited 01-21-2014 08:36 PM
I am having the same problem. Does anybody have an actual solution for this issue. I am running Windows 7 with no VM's or anything.
Found the issue. It's the lovely JAVA. You need to add the URL that you are trying to access to the JAVA security list.
01-22-2014 09:08 AM - last edited on 02-05-2014 11:59 AM by Jewels
None of the above worked for me.
Here is the errors I see.
"In order to continue the operation you need to install a setup client. Please click here to install setup package. You must enable either ActiveX or Java to run the downloaded setup client.
Once the setup client is installed, please click here to continue.
Please click here to login to the realms without Host Checker.
If you do not want to proceed, please click here to go back.
And I clicked:
"Please click here to login to the realms without Host Checker."
I get this message: "Your computer's security is unsatisfactory
Host Checker did not get installed properly. Your computer does not meet the security requirements."
with 2 buttons "Try Again" or "Continue". I click the Try Again button and get this message:
"If this page has an yellow bar on top prompting for the installation of Active-X control, Click on the Yellow Bar and proceed with the installation of the Active-X control."
But there is no yellow bar.
Followed the recommended solutions mentioned above.
I dowloaded FireFox - Doesn't work.
I added my company's VPN URL to my JAVA's security list. - Doesn't work.
My system configuration:
Windows 7 Professional - Service Pac 1,
Our company recently upgrated to using Juno Pulse, but I can't get it installed on this laptop because of the original issue with JuniperSetupClientInstaller.exe
I've talked to my company's Sys Admins and they are stumped.
Is there a workaround for installing Junos Pulse Version 4.0
I think if I can install that then I can use the VPN again.
01-23-2014 07:24 AM
"C:\Program Files (x86)\Internet Explorer\iexplore.exe" https://<your-IVE-URL>
As workaround create a Link on Users desktop that starts IE 32bit and opens your IVE login URL.
02-01-2014 03:45 AM
i am also having the same issue. the network connect client fails to install. im just curious why does it happen only on x64 bit systems. in my control panel i can find only juniper network setup client and activex control client. i am unable to find
1. cache cleaner
2. network connect
juniper is updating the kb mentioned in the post and potentially my clients cannot connect to my corporate office now. need a fix asap
02-05-2014 09:05 AM
I have the same problem currently on Windows 7 X64 with iexplorer / chrome and firefox. Even running iexplorer 32 bits did not resolv the issue. Java 7 Update 51, We are running 7.4R4 on the SA.
02-06-2014 09:03 PM
I am newly experiencing a similar problem, running Vista Home Premium. Things worked fine for years, until I removed & recreated my username (big mistake), in an effort to recover from a crash..
- I have uninstalled & re-installed JuniperNetworks et. al. numerous times.
- I've removed all java & installed 1.7.51
- I removed IE-9 reverting to IE-8
- I've verified ActiveX and Java are enabled
- I've verified my component download site is trusted
- I've run everything as administrator
- I've found some messages in log files, but nothing consistent or intelligible
- my corporate support gave up because this is a personal tower rather than a corporate machine
02-15-2014 05:29 AM - edited 02-15-2014 05:30 AM
This is what worked for me I had to manually install the client on my machine and login to my VPN through there. Read through this article: Rid of Groundhog day
Windows 7 32-bit:
Windows 7 64-bit and all Windows 8: