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Contributor
Posts: 37
Registered: ‎06-17-2011
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“an error occured in the script on this page. Line 251 char 17

 

Error Message : “an error occured in the script on this page. Line 251 char 17. Value of property tryNeoterisStartup is null…

 

Has anybody seen this error when logging in to an SA? (from a user perspective so no admin)

 

Sorry, I do not have more details at the moment Smiley Happy

 

Grtz

Kristof

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Posts: 2,347
Registered: ‎11-19-2007
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Re: “an error occured in the script on this page. Line 251 char 17

Not yet; is this something that can be replicated on-demand?

If yes, please open a case with JTAC with the details so we can try to replicate.

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Contributor
Posts: 37
Registered: ‎06-17-2011
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Re: “an error occured in the script on this page. Line 251 char 17

Never mind ... issue was caused by someone upgrading an SA cluster with plenty of IVSs without checking for local admin rights or JIS first.

 

Tread closed Smiley Happy

Moderator
Posts: 2,347
Registered: ‎11-19-2007
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Re: “an error occured in the script on this page. Line 251 char 17

LOL; thank you for the update.

Glad to hear it was something "simple"

Visitor
Posts: 4
Registered: ‎02-27-2012
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Re: “an error occured in the script on this page. Line 251 char 17

Hi sorry to open up an old thread but, this same thing is happening to me now after upgrading an SA2500 to 7.1R6. The Line # is different - "Line 318 Character 17" but otherwise it is the same error. The workaround is to launch network connect from the web interface, instead of the client. And, it has to be in FireFox, rather than IE. This just seems to affect PC users. Win 7 Pro.

 

How was this fixed for the other user? Thanks!

 

Chris

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Posts: 2,347
Registered: ‎11-19-2007
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Re: “an error occured in the script on this page. Line 251 char 17

Do you have host checker enabled? If yes, are you trying to login to overwrite an existing session or is this any login attempt?
Visitor
Posts: 4
Registered: ‎02-27-2012
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Re: “an error occured in the script on this page. Line 251 char 17

I don't have any host checker policies. "Auto-upgrade Host Checker" is checked, but if I read the documentation right, no host checking is active until there is a policy created in the Authorization | Endpoint Security section. Is that right?

 

Moderator
Posts: 2,347
Registered: ‎11-19-2007
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Re: “an error occured in the script on this page. Line 251 char 17

Yes, you are correct.

It looks like you have found something new, but similar, behavior to an item I am familiar and apologize.

At this point your best approach will be to work with JTAC.

Visitor
Posts: 4
Registered: ‎02-27-2012
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Re: “an error occured in the script on this page. Line 251 char 17

OK thanks for the replies! 

Visitor
Posts: 4
Registered: ‎02-27-2012
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Re: “an error occured in the script on this page. Line 251 char 17

It looks like another workaround type fix is to uninstall NC, uninstall the Java plugin, reinstall the Java plugin, then reinstall NC. So far that seems to work. 

New User
Posts: 1
Registered: ‎03-28-2012
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Re: “an error occurred in the script on this page. Line 251 char 17

I can replicate this issue if needed. I upgraded my entire Juniper IVE line to 7.1R4.1 when I moved all hardware to the MAG platform. It is always Windows 7, 64bit. And it is both external users home computers, and our corporate images.

It always clears itself up after a few days and they are able to install it.

We've tried around 20 potential "fixes" with no solid results. I received about a 30 step process to try on one PC that was having the issue that didn't work. Clearing the IE Cache, complete removal of NC and Java didn't work, total uninstall along with registry entries didn't work. Out of my user base of around 8000 users, around 15 had this script issue in the days following the upgrade. The UK upgrade with the smaller user base had one person that had the issue, and he was able to suddenly install it after a day of trying. Also tried firefox and using the direct installers as well with same results. Currently I have one user experiencing the script error that has not been on since the upgrade that I have doing the above fix on as I write this. I do not expect it to work for him though.

 

One thing we did notice is that all of them had already disabled the UAC and had it set to never notify. Once we had them slide it up away from "Never Notify" it seemed to work because they were able to OK the change that needed to happen. Not sure if this is it or not though. We are still scrambeling to figure it out whenever one pops up. Also, if NC is installed by the local admin on a machine receiving the script error, it installs fine and works for the user.

Moderator
Posts: 2,347
Registered: ‎11-19-2007
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Re: “an error occurred in the script on this page. Line 251 char 17

that sounds like something fixed in a newer release; are you still on 7.1R4.1?