SRX

Hi,

I've just started up a new SRX1400 but it stops during boot and all I get is a loader> prompt.

Here's the complete log:

U-Boot 1.1.6 (Dec 16 2011 - 07:05:02)

CPU:   8548, Version: 2.1, (0x80310021)
Core:  E500, Version: 2.2, (0x80210022)
Clock Configuration:
       CPU:1200 MHz, CCB: 400 MHz,
       DDR: 200 MHz, LBC:  25 MHz
L1:    D-cache 32 kB enabled
       I-cache 32 kB enabled
Board: CDS Version 0x01, PCI Slot 1
CPU Board Revision 0.0 (0x0000)
    PCI1: 32 bit, unknown MHz, async
    PCI2: disabled
Parkes Version : 0x00340001
Parkes reset history = 0x00000011
Parkes default uart mux = 0x0000bc78
Parkes default watchdog = 0x00000388
reset = 0x0
Enable the Switch reset & Hreset = 0x7
Enable the watchdog = 0x00000389
Load the watchdog timer value = 0x9828
Correct : POR - PLL ratio status register = 0x00c6400c
Correct : POR - Boot mode status register = 0x85370000
Correct : POR - I/O impedance status and control register = 0x0003007f
Correct : POR - I/O device status regsiter = 0x829fea67
Correct : POR - Debug mode status register = 0x0f000000
Correct : Device disable control register = 0x51000000
DRAM:  Initializing
Manufacturer part number of DDR SG572288JNP535U1SF
 DDRCDR  - DDR CONTROL DRIVER REGISTER = 0x00080000
PARKES:  1 MB
  TAKE ALL DEVICES OUT OF RESET
    DDR: 1024 MB
Running Memory Test from ROM !
.....
Now running in RAM - U-Boot at: 3ff60000
POST: U-boot memory location PASSED
Flash Manufacturer Id 0x17e
FLASH:16 MB
L2 cache 512KB: enabled
*** Warning - bad CRC, using default environment

Scaning PCI bus:
Found BCM Network Controller, (0, 18, 0), (14e4, b214)
Found OHCI Network Controller, (0, 19, 0), (1131, 1561)
Found EHCI Network Controller, (0, 19, 2), (1131, 1562)

Scaning PCIE bus:
Found MPC8548E PCIE Controller, (0, 0, 0), (1957, 13)
Link Training Status State Machine reg  = 0x16
The Link Satus reg =  0x41
Correct link width trained :x4
    BAR0 = 0xfef00000
Found PLX PEX8508 PCIE Switch, (1, 0, 0), (10b5, 8508)
    BAR0 = 0xe8000000
Found PLX PEX8508 PCIE Switch, (2, 1, 0), (10b5, 8508)
Found PLX PEX8508 PCIE Switch, (2, 2, 0), (10b5, 8508)
Found PLX PEX8508 PCIE Switch, (2, 3, 0), (10b5, 8508)
Found PLX PEX8508 PCIE Switch, (2, 4, 0), (10b5, 8508)
Found Silicon Image Sil3132 SATA, (12, 0, 0), (1095, 3132)
    BAR0 = 0xe8100000    BAR1 = 0x0
    BAR2 = 0xe8104000    BAR3 = 0x0
PCIE scan complete, last bus = 12

In:    serial
Out:   serial
Err:   serial
SATA:  channel HW reset time=0ms
SATA connect time=0ms
sata phy reset found device on port 0
signature=00000101
SATA Master is supported
Port 0 started
channel HW reset time=0ms
SATA connect time=10ms
sata phy reset found device on port 1
reset timeout - no device found
Can not start port 1
scanning bus for devices...
  Device 0: (0:0) Vendor: ATA Prod.: Wintec SSD 16GB Rev: 02.1
            Type: Hard Disk
            Capacity: 15392.0 MB = 15.0 GB (31522816 x 512)
            Set multiword DMA mode 4
SCSI command 0x00 ret errno -1
Net:   Set PHY BCM5461 to SGMII mode done!
eTSEC1, eTSEC2, eTSEC3
Running POST TEST


USB:   Base Address = 0x80010000
scanning bus for devices... 1 USB Device(s) found
       scanning bus for storage devices... 0 Storage Device(s) found
POR = 0x51000000 and reset history = 0x00000011
 value for reg 0x1c in phy 1 = 0x54890011
ELF file is 32 bit
Loading .text @ 0x00010080 (176836 bytes)
Loading .rodata @ 0x0003b344 (13576 bytes)
Loading .rodata.str1.4 @ 0x0003e84c (15423 bytes)
Loading set_Xcommand_set @ 0x0004248c (88 bytes)
Loading .data @ 0x00043000 (14876 bytes)
Loading .sdata @ 0x00046a1c (80 bytes)
Clearing .sbss @ 0x00046a70 (260 bytes)
Clearing .bss @ 0x00046b78 (9360 bytes)
## Starting application at 0x00010080 ...
Consoles: U-Boot console
Found compatible API, ver. 65542
Will try to boot from
USB
Compact Flash
Hard Disk

FreeBSD/PowerPC U-Boot bootstrap loader, Revision 2.2
(xhong@ipg-pool1-11.juniper.net, Thu Aug 21 08:51:56 PDT 2008)
Memory: 1024MB

can't load '/kernel'
can't load '/kernel.old'

Type '?' for a list of commands, 'help' for more detailed help.
loader>

 Is this a defective unit, or is this easy to fix?

I have a second SRX1400 as well. It boots up fine.

Some more info. If I leave it at the loader prompt for long enough, it seems to reboot itself with the following message:

loader>
Bus Fault @ 0x00000000, fixup 0x00000000
Machine check in kernel mode.
Caused by (from msr): regs 00044d00 Unknown values in msr
**bleep**: 00000000 XER: 20000000 LR: 3FF7364C REGS: 00044d00 TRAP: 0200 DAR: 00000000
MSR: 00000000 EE: 0 PR: 0 FP: 0 ME: 0 IR/DR: 00

GPR00: 00000060 00044DF0 00000200 FEF00200 00000100 00000018 0003F350 00000199
GPR08: 00000008 00000000 00060978 3FF73660 24000082 1DDFF6DF 3FFB5500 40060000
GPR16: 00000000 00000000 00000000 00000000 00000000 3FEDDEC8 3FEDDEC8 00000000
GPR24: 3FEE0430 00000000 00000002 00046A2C 00040000 3FEDDF78 3FFB5E34 00000000
Call backtrace:
00000000 00044E18 3FF73674 00029AA0 00013F68 000362B4 00014628
0001A66C 3FF8846C
machine check
NI

and it reboots and ends up at the loader> again.

Hi.

I found this:

(KB12790) In that KB talk about of EX, but I think you can try the procedure in the SRX.

To resolve the issue, try to boot from USB flash drive for software recovery.

To perform this recovery installation:

• Copy JUNOS package to USB flash drive.
• Power off the SX switch
• Put the USB flash drive in the SRX switch
• Power on the SRX switch
• After the 'Loading getting /boot/default/loader.conf' displays, hit space bar for the loader> prompt.
• Enter the following command:    

  • loader> install --format file:///<JUNOS package name>

• The installation proceeds as normal and ends with a login prompt

Note. If it doesn't work and the problem still happens, please open a JTAC case.

Hello Joel

Hello,

To recover, you will have to install from boot loader prompt:

 
1. Please refer:

 

http://www.juniper.net/techpubs/software/junos-security/junos-security10.2/junos-security-admin-guide/topic-installing-software-boot-loader-usb.html


2. If step 1 does not help then try to install at u-boot via tftp method:

 

http://www.juniper.net/techpubs/software/junos-security/junos-security10.2/junos-security-admin-guide/section-srx-series-tftp-loader.html#topic-accessing-uboot-prompt

 

If installation from u-boot also does not resolve, then open up a ticket with JTAC for further torubleshooting/RMA.

Regards,
Raveen

Note: If this answers your quesitons, you could mark this post as accepted soltuion, that way it helps others as well. Kudos will be cool!