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Contributor
versello
Posts: 60
Registered: ‎12-21-2009
0

SRX650 10.1R1.8... just stops

[ Edited ]

Anyone else have any problems with their SRX where it just stops completely? Doesn't pass any traffic, can't ping any interfaces, can't SSH into it, but logging onto the console doesn't show any errors? I've opened a case with JTAC, but so far they aren't able to find anything suspicious.

 

I do want to add that I have a red status light when this happens on my 16-port GPIM. I don't recall if there's an alarm light on the SRE... hard to say when you have the weight of a couple thousand users wondering why the internet is down.

 

For the time being I have deactivated all UTM, which kind of makes purchasing the SRX pointless. Should have stuck with the trusty PIX we've been using the past 10 years :smileytongue:

Trusted Contributor
BenR
Posts: 89
Registered: ‎03-18-2010
0

Re: SRX650 10.1R1.8... just stops

I have had this happen on a SRX240 with Junos 10.0S3.1, no messages or log entries to show anything wrong.

Contributor
Z-Blocker
Posts: 33
Registered: ‎01-05-2009
0

Re: SRX650 10.1R1.8... just stops

Hi Versello,

 

Did you notice if the 4 onboard interfaces were still functioning properly?

 

Z.

Contributor
versello
Posts: 60
Registered: ‎12-21-2009
0

Re: SRX650 10.1R1.8... just stops

[ Edited ]

Z-Blocker,

 

The onboard interfaces stopped functioning. I am unable to ping any IP addresses associated with the onboard interfaces. The link lights remain lit, however.

 

So far no problems with UTM completely disabled... keeping my fingers crossed, though.

 

 

Ben - What did you do to resolve the issue? Upgrade to 10.1?

Trusted Contributor
BenR
Posts: 89
Registered: ‎03-18-2010
0

Re: SRX650 10.1R1.8... just stops

Haven't fixed the problem yet, it happened again last night, do you have a JTAC Case # that I can reference so they will know more than one person is having the same problem?

Contributor
versello
Posts: 60
Registered: ‎12-21-2009
0

Re: SRX650 10.1R1.8... just stops

Ben,

 

JTAC ticket # is 10-0316-0673. Do you have one as well?

 

Out of curiosity, are you also using any UTM features as well?

 

Mike

 

 

Trusted Contributor
BenR
Posts: 89
Registered: ‎03-18-2010
0

Re: SRX650 10.1R1.8... just stops

Yes, using IDP, Juniper Express Anti-Virus and integrated web filtering. I was going to use kaspersky, but some major websites wouldn't load properly when it was activated, I have a case open about that as well. The case # for traffic stopping is # 2010-0319-0185.

As of right now, they haven't gotten back to me with any long term solution/work around. To get it working again JTAC restarted the forwarding process "restart forwarding gracefully". One other thing that i noticed is that I have a port that it locked in configuration at 100m/Full-duplex, but shows in show interfaces as being Half-duplex after it stopped and I know it showed Full-duplex after configuring it. I saw another message on here somewhere about a port mismatch causing traffic to stop.

 

Ben

Contributor
angelnegro27
Posts: 54
Registered: ‎03-19-2010
0

Re: SRX650 10.1R1.8... just stops

I had the same problem and I could see that the log-messages file had been increased, what I did was delete them and then the srx-650 began its operation successfully.
At the moment I have disabled.


# run start shell

% cd /cf/var/log

 

-rw-rw----  1 root  wheel  23891754 Oct 16 12:03 default-log-messages
-rw-rw----  1 root  wheel    950040 Oct 16 11:56 default-log-messages.0

 

# run file delete default-log-messages

# run file delete default-log-messages.0

 

# show
user * {
    any emergency;
}
file messages {
    any critical;
    authorization info;
}
file interactive-commands {
    interactive-commands error;
}
file default-log-messages {
    user any;
    archive size 1000000 files 5;
    structured-data;
}

From since the srx-650 is working properly.

 

Edgar Torres

Contributor
kontra
Posts: 41
Registered: ‎02-26-2008
0

Re: SRX650 10.1R1.8... just stops

I have also seen the same issue on a 100H & 240 using JunOS 10.0R1.8.

Contributor
versello
Posts: 60
Registered: ‎12-21-2009
0

Re: SRX650 10.1R1.8... just stops

Ben, Have you tried running without UTM features enabled to see if that resolves the issue? I disabled UTM on mine (but left IDP on) because I have a strong feeling that UTM is the culprit here, based off all the bugs I've heard.

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