locked out of srx240

[paulkil]

Hi guys,

I'm in a pickle here. Trying to install srx240.

I cannot log on to it since I configured clustering without deleting switching first.

I tried the revcovery procedure to reset the root password but it would not let me commit the change saying "cannot configure ge0/0/0 while in clustering mode.

When I reboot the device I get this alarm:

***** FILE SYSTEM MARKED CLEAN *****
Loading configuration ...
mgd: error: Cannot open configuration file: /config/juniper.conf
mgd: warning: activating factory configuration
Interface control process: [edit interfaces]
Interface control process:   'ge-0/0/0'
Interface control process:      HA management port cannot be configured
mgd: error: configuration check-out failed
Warning: Commit failed, activating partial configuration.
Warning: Edit the router configuration to fix these errors.
Setting initial options:  debugger_on_panic=NO debugger_on_break=NO.
Starting optional daemons:  usbd.
Doing initial network setup:

Is there any way around this???

Thanks,

Paul

[muttbarker]

When you boot into single user mode did you try issuing a "set chassis cluster disable reboot" command from the operational level prompt?

[paulkil]

Hey, thanks for the reply.

Yes I tried that but it would not let me issue the command :-(

Paul

[muttbarker]

Ok - here is my "stupid" question of the day. Did you try deleting the ge-0/0/0 config? Or actually just deleting all the config when you were in single user mode? Then just saving the newly updated config with the root password?

[paulkil]

Hi again,

so basically here's what happened:

I logged into SRX240, added a root password and "set chassis cluster cluster-id 1 node 0 reboot"

Then after reboot I tried to delete the ge-0/0/0 config but it wouldn't let me.

I rebooted the srx240 again and ever since my root password doesn't work.

I tried doing the password recovery procedure but I cannot "commit" because it comes back with an error saying "cannot config ge-0/0/0 when in cluster mode"

Is there anything I can do to recover the situation? I'm on site very far from home and under some pressure here.

Thanks,

Paul

[paulkil]

OK so here is what happens when I get into recovery mode:

{hold:node1}
root>

{hold:node1}
root> set chassis cluster disable reboot
error: the jsrp-service subsystem is not running

{hold:node1}
root> configure
warning: Clustering enabled; using private edit
error: shared configuration database modified

Please temporarily use 'configure shared' to commit
outstanding changes in the shared database, exit,
and return to configuration mode using 'configure'

{hold:node1}
root> configure shared
Entering configuration mode
The configuration has been changed but not committed

{hold:node1}[edit]
root# set system root-authentication plain-text-password
New password:
Retype new password:

{hold:node1}[edit]
root# commit and-quit
[edit interfaces]
  'ge-0/0/0'
     HA management port cannot be configured
error: configuration check-out failed

{hold:node1}[edit]
root# 

[dfex]

If you can't delete the ge-0/0/0 config as suggested, try using the config reset button on the box

[paulkil]

I trief using that button also. No change :-(

Paul

[dscott]

Time for another stupid suggestion. Nave you tried logging in as root, and leaving the password blank?

I had an issue the last time indid a firmware upgrade on a cluster from 10.3 to 10.4 where node 1 somehow lost the root password, and would come up in a hold status.

I ended up having to reinstall the OS from single user mode, and it came up just fine after that.

I would definitely get ahold of jtac though, they should be able to get you fixed quickly.

[mbini]

fantastico

thank you