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sandyaustralia
Posts: 15
Registered: ‎09-29-2009
0

ADVANCED END POINT SECURITY failing

after updating Screen os 6.5.r2 from 6.5 r1 windows XP pro sp3 client having problem intializing ADVANED END Point Security Malware Protection

 

it hangs at checking exisiting installtion .

 

I have uninstalled , host chekcer , cache cleaner and junipe cleint and let to reinstall automatically

 

still it fails at checking existing installation .

 

any ideas how to trouble shoot this issue

Recognized Expert
MattS
Posts: 205
Registered: ‎11-06-2007
0

Re: ADVANCED END POINT SECURITY failing

 

Do you have Kaspersky installed on the client PC; if so does uninstalling it allow AED to operate as expected?  the 6.5R3 Release Notes list the following as a known issue:

 

 "7. If AED is configured, and client has Kaspersky AS or AV installed, client will freeze when auto-remediating."

 

 

I believe this also can effect 6.5R2.   It would be best to open a JTAC case to track the problem and attach client-side logs, event log and user access log.  If it is this Kaspersky related issue your case can be linked to the relevant PR. 

 

 

 

 

 

 

 

 

 

Contributor
sandyaustralia
Posts: 15
Registered: ‎09-29-2009
0

Re: ADVANCED END POINT SECURITY failing

client got sophos ver 7 installed. not kapersky.

 

any other suggestions anyone come a cross..

 

thank you

 

regards

sandy

Moderator
zanyterp
Posts: 2,332
Registered: ‎11-19-2007
0

Re: ADVANCED END POINT SECURITY failing

Does the client use a proxy?

Contributor
sandyaustralia
Posts: 15
Registered: ‎09-29-2009
0

Re: ADVANCED END POINT SECURITY failing

No its a hopme based user and no proxy server.

 

Juniper Advanced End point - malware protection is installed on "C:\Program Files\Common Files\Juniper Networks\Endpoint Defense"

 

is there any tool available to uninstalle this program ?

 

unitall.exe wont uninstal even i stoped juniper service on client pc.

 

thank you

 

sandy

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