SSL VPN
Reply
Distinguished Expert
spuluka
Posts: 2,704
Registered: ‎03-30-2009
0

Re: Any known issues with Apples latest Java update?

Juniper employees do participate here, but this is a casual user support forum nor formal technical support.

 

Someone should open an officlal ticket with JTAC so a customer problem report is created for sure.  Then the Juniper developers can look at the issue and determine if they or Apple need to create the fix.

Steve Puluka BSEET
Juniper Ambassador
Senior Network Engineer - UPMC Pittsburgh, PA
JNCIA-ER JNCIA-EX JNCIS-SEC JNCIP-SEC
JNCIS-FWV JNCIS-SSL
MCP - Managing Server 2003 MCP - Windows XP Professional
MCTS Windows 7
http://puluka.com/home
New User
Toontje
Posts: 7
Registered: ‎11-09-2011
0

Re: Any known issues with Apples latest Java update?

I guess, if enough people have this problem, someone will do that.

 

 

Visitor
pkespen
Posts: 5
Registered: ‎11-10-2011
0

Re: Any known issues with Apples latest Java update?


spuluka wrote:

Juniper employees do participate here, but this is a casual user support forum nor formal technical support.

 

Someone should open an officlal ticket with JTAC so a customer problem report is created for sure.  Then the Juniper developers can look at the issue and determine if they or Apple need to create the fix.


 

I'd do it, but I can't.  I'm just a guest here.

 

A good idea though.   I hope someone who can, does.





Visitor
pkespen
Posts: 5
Registered: ‎11-10-2011
0

Re: Any known issues with Apples latest Java update?


pkespen wrote:

spuluka wrote:

Juniper employees do participate here, but this is a casual user support forum nor formal technical support.

 

Someone should open an officlal ticket with JTAC so a customer problem report is created for sure.  Then the Juniper developers can look at the issue and determine if they or Apple need to create the fix.


 

I'd do it, but I can't.  I'm just a guest here.

 

A good idea though.   I hope someone who can, does.






I registered just so I could post about this problem.

 

 

Distinguished Expert
spuluka
Posts: 2,704
Registered: ‎03-30-2009
0

Re: Any known issues with Apples latest Java update?

Sorry, I didn't realize these were postings by end users and not the system administrators.

 

You will need to report the problem to the administrator who setups and runs you SSL VPN appliance.  They will have a Juniper customer account for their support contract.  They need to create a technical support case on the support website.

 

http://www.juniper.net/cm/case_create_choice.jsp

 

They will need to gather your system information and logs and the matching logs from the appliance.  Then these can be evaluated to determine whether the issue requires a client side or appliance software update.  Juniper also has relationships with key vendors to communicate behind the scenes.

 

These forums are unoffical community support.  They work well for common problems with known solutions.  Or information on how to deploy, operate or maintain features.

 

Bug reports from the field come in through the offical support tickets on the link above.

Steve Puluka BSEET
Juniper Ambassador
Senior Network Engineer - UPMC Pittsburgh, PA
JNCIA-ER JNCIA-EX JNCIS-SEC JNCIP-SEC
JNCIS-FWV JNCIS-SSL
MCP - Managing Server 2003 MCP - Windows XP Professional
MCTS Windows 7
http://puluka.com/home
New User
Toontje
Posts: 7
Registered: ‎11-09-2011
0

Re: Any known issues with Apples latest Java update?

I'm connecting to our corporate network, so it should be Corporate that has the support contract and has to open the ticket.

 

Distinguished Expert
spuluka
Posts: 2,704
Registered: ‎03-30-2009
0

Re: Any known issues with Apples latest Java update?

That sounds right, probably your best bet is to call or open a ticket with your corporate help desk.  They should be able to forward the report to the right person.

Steve Puluka BSEET
Juniper Ambassador
Senior Network Engineer - UPMC Pittsburgh, PA
JNCIA-ER JNCIA-EX JNCIS-SEC JNCIP-SEC
JNCIS-FWV JNCIS-SSL
MCP - Managing Server 2003 MCP - Windows XP Professional
MCTS Windows 7
http://puluka.com/home
Recognized Expert
Kita
Posts: 477
Registered: ‎12-23-2010
0

Re: Any known issues with Apples latest Java update?

Hello Everyone,

 

I am looking into this issue, but would like to know what 7.1 release everyone is on?

New User
Toontje
Posts: 7
Registered: ‎11-09-2011
0

Re: Any known issues with Apples latest Java update?

Info tells me 7.1.0

Recognized Expert
Kita
Posts: 477
Registered: ‎12-23-2010
0

Re: Any known issues with Apples latest Java update?

[ Edited ]

What release? 7.1R4?

 

Note:  This question is more for the administrator of the SA device as end user may not know what release they are on.

Copyright© 1999-2013 Juniper Networks, Inc. All rights reserved.