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Visitor
robertparten
Posts: 4
Registered: ‎01-13-2012
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Juniper SA4500 firmware upgrade and Network Connect

Good afternoon all,

 

I have a SA 4500 running 6.5r4.1 and want to update to 7.1r6.

 

I presume that after I perform the firmware upgrade all my remote clients using Network Connect will just sign on as normal and the Network Connect client will auto-update itself with the newest version?

 

Will it prompt the user and go through an installation OR will it silently perform the update?

Contributor
rcallanan
Posts: 22
Registered: ‎02-04-2010

Re: Juniper SA4500 firmware upgrade and Network Connect

It depends on the user permissions on the client machine.  But yes, for most users it will just prompt them to allow an ActiveX control and a subsequent popup to allow the new version. 

 

However, notice I said *most* users.  We've always had about a 90% success rate during upgrade, which is enough to slam us with 100 help desk tickets in the first week after upgrade.  After going 7.0r1 to 7.1r6 this previous weekend, our current most common issue is clients upgrading and installing, but hanging at the "Loading components, please wait up to a few minutes depending on bandwidth" or whatever that message says. Clients with this issue can let it run indefinitely, it will never finish loading.

 

You'll have to let us know what your experiences are once you do the upgrade.

Visitor
robertparten
Posts: 4
Registered: ‎01-13-2012
0

Re: Juniper SA4500 firmware upgrade and Network Connect

I will let you know.

Visitor
robertparten
Posts: 4
Registered: ‎01-13-2012
0

Re: Juniper SA4500 firmware upgrade and Network Connect

Did your users have local admin rights to their PC's?

 

Was UAC turned on and giving you hell?

Contributor
rcallanan
Posts: 22
Registered: ‎02-04-2010
0

Re: Juniper SA4500 firmware upgrade and Network Connect

UAC is on, but we have a mix of local admins and not local admins.  We did have issues on laptops where users were admins though. UAC doesn't seem to be the culprit though. 

 

Do you have a dev appliance that you're able to test with?  I would advise you to have as many users test as possible.

Visitor
robertparten
Posts: 4
Registered: ‎01-13-2012
0

Re: Juniper SA4500 firmware upgrade and Network Connect

One more thing, what if they are connecting via the client purely and not logging into the SSL VPN device via a web browser?

Contributor
rcallanan
Posts: 22
Registered: ‎02-04-2010
0

Re: Juniper SA4500 firmware upgrade and Network Connect

For most users it upgraded that way just fine, but our Service Desk has found that they have had to send users to the web portal to uninstall/reinstall Network Connect.  Again, your mileage may vary.

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