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JSHIV
Posts: 4
Registered: ‎08-21-2009
0

Long time stability on SA4000, now errors?

We have had an SA4000 running 5.5R1 for a long time, (years).  The last few days the appliance is becoming unavailable/unpingable with this message being logged.  What would the best course of action be to resolve, please?

 

Kind regards,

 

JS

 

 

 

 

 

 

2009-08-19 09:52:56 - ive - [127.0.0.1] System()[] - Trace Info : * assertion in assert.cc:281, void DSLogSignalHandler(int), SIGBUS, 6 frames /lib/libc.so.6 [0x239241d8] /home/bin/dstaillog(_ZN5DSLog5Parse9ParseArgs7makeMapEP13DSUtilMemPoolP5DSMap+0x1cfc) [0x804bf68] /lib/libc.so.6(__libc_start_main+0x95) [0x239125d9] /home/bin/dstaillog(_ZNSs6appendEPKcj+0x45) [0x804a3e1] 08048000-08050000 r-xp 00000000 07:08 32302 /home/bin/dstaillog 08050000-08051000 rw-p 00008000 07:08 32302 /home/bin/dstaillog 08051000-08111000 rw-p 00000000 00:00 0 23430000-23443000 r-xp 00000000 07:08 80490 /lib/ld-linux.so.2 23443000-23444000 rw-p 00013000 07:08 80490 /lib/ld-linux.so.2 23444000-23445000 rw-p 00000000 00:00 0 23445000-23449000 r-xp 00000000 07:08 80515 /lib/libsafe.so 23449000-2344a000 rw-p 00003000 07:08 80515 /lib/libsafe.so 2344a000-2344b000 rw-p 00000000 00:00 0 2344b000-2345c000 r-xp 00000000 07:08 80544 /home/lib/libdspreload.so 2345c000-2345e000 rw-p 00011000 07:08 80544 /home/lib/libdspreload.so 2345e000-237d6000 r-xp 00000000 07:08 80543 /home/lib/libdsplibs.so 237d6000-237eb000 rw-p 00378000 07:08 80543 /home/lib/libdsplibs.so 237eb000-237f5000 rw-p 00000000 00:00 0 237f5000-238b2000 r-xp 00000000 07:08 80507 /lib/libstdc++.so.6.0.3 238b2000-238ca000 rw-p 000bc000 07:08 80507 /lib/libstdc++.so.6.0.3 238ca000-238d0000 rw-p 00000000 00:00 0 238d0000-238f1000 r-xp 00000000 07:08 80496 /lib/libm.so.6 238f1000-238f2000 rw-p 00020000 07:08 80496 /lib/libm.so.6 238f2000-238fa000 r-xp 00000000 07:08 80505 /lib/libgcc_s.so.1 238fa000-238fb000 rw-p 00007000 07:08 80505 /lib/libgcc_s.so.1 238fb000-23a29000 r-xp 00000000 07:08 80491 /lib/libc.so.6 23a29000-23a2e000 rw-p 0012e000 07:08 80491 /lib/libc.so.6 23a2e000-23a32000 rw-p 00000000 00:00 0 23a32000-23a34000 r-xp 00000000 07:08 80495 /lib/libdl.so.2 23a34000-23a35000 rw-p 00001000 07:08 80495 /lib/libdl.so.2 23a35000-23a38000 r-xp 00000000 07:08 80513 /lib/libuuid.so.1 23a38000-23a39000 rw-p 00002000 07:08 80513 /lib/libuuid.so.1 23a39000-23b3a000 r-xp 00000000 07:08 80532 /home/lib/libcrypto.so 23b3a000-23b4c000 rw-p 00101000 07:08 80532 /home/lib/libcrypto.so 23b4c000-23b4f000 rw-p 00000000 00:00 0 23b4f000-23b9a000 r-xp 00000000 07:08 80579 /home/lib/libssl.so 23b9a000-23b9d000 rw-p 0004b000 07:08 80579 /home/lib/libssl.so 23b9d000-23bc2000 r-xp 00000000 07:08 80603 /home/lib/libexpat.so.0.5.0 23bc2000-23bc6000 rw-p 00024000 07:08 80603 /home/lib/libexpat.so.0.5.0 23bc6000-23bfb000 r-xp 00000000 07:08 80564 /home/lib/libldap.so.2.0.122 23bfb000-23bfc000 rw-p 00034000 07:08 80564 /home/lib/libldap.so.2.0.122 23bfc000-23bfd000 rw-p 00000000 00:00 0 23bfd000-23c09000 r-xp 00000000 07:08 80560 /home/lib/liblber.so.2.0.122 23c09000-23c0a000 rw-p 0000c000 07:08 80560 /home/lib/liblber.so.2.0.122 23c0a000-23c18000 r-xp 00000000 07:08 80502 /lib/libresolv.so.2 23c18000-23c19000 rw-p 0000e000 07:08 80502 /lib/libresolv.so.2 23c19000-23c1b000 rw-p 00000000 00:00 0 23c1b000-23c1d000 r--s 00000000 07:09 64131 /data/runtime/.loginfo 23c1d000-23c1e000 r--s 00000000 07:09 352804 /data/runtime/tmp/.license_generation 23c1e000-2d585000 r--s 00002000 07:09 464938 /data/runtime/logs/log.access.vc0 2d585000-2d5b7000 r--s 00000000 07:08 96690 /home/config/dict.en 2d5b7000-2d5b8000 r--s 00000000 07:09 64137 /data/runtime/name 2d5b8000-2d5de000 r--s 00000000 07:08 96723 /home/config/schema.map 2d5de000-2d5df000 r--s 00000000 07:09 64132 /data/runtime/.csctx 2d5df000-2dddf000 r--s 00000000 07:09 64136 /data/runtime/system 2dddf000-2dde0000 rw-p 00000000 00:00 0 5d42b000-5d484000 rw-p fffa8000 00:00 0 68048000-68050000 r-xp 00000000 07:08 32302 /home/bin/dstaillog 83430000-83443000 r-xp 00000000 07:08 80490 /lib/ld-linux.so.2 83445000-83449000 r-xp 00000000 07:08 80515 /lib/libsafe.so 8344b000-8345c000 r-xp 00000000 07:08 80544 /home/lib/libdspreload.so 8345e000-837d6000 r-xp 00000000 07:08 80543 /home/lib/libdsplibs.so 837f5000-838b2000 r-xp 00000000 07:08 80507 /lib/libstdc++.so.6.0.3 838d0000-838f1000 r-xp 00000000 07:08 80496 /lib/libm.so.6 838f2000-838fa000 r-xp 00000000 07:08 80505 /lib/libgcc_s.so.1 838fb000-83a29000 r-xp 00000000 07:08 80491 /lib/libc.so.6 83a32000-83a34000 r-xp 00000000 07:08 80495 /lib/libdl.so.2 83a35000-83a38000 r-xp 00000000 07:08 80513 /lib/libuuid.so.1 83a39000-83b3a000 r-xp 00000000 07:08 80532 /home/lib/libcrypto.so 83b4f000-83b9a000 r-xp 00000000 07:08 80579 /home/lib/libssl.so 83b9d000-83bc2000 r-xp 00000000 07:08 80603 /home/lib/libexpat.so.0.5.0 83bc6000-83bfb000 r-xp 00000000 07:08 80564 /home/lib/libldap.so.2.0.122 83bfd000-83c09000 r-xp 00000000 07:08 80560 /home/lib/liblber.so.2.0.122 83c0a000-83c18000 r-xp 00000000 07:08 80502 /lib/libresolv.so.2
ERR10073

Critical ERR10068 2009-08-19 09:52:56 - ive - [127.0.0.1] System()[] - Caught signal 7 (SIGBUS)
Critical ERR10068 2009-07-26 21:08:55 - ive - [127.0.0.1] System()[] - Caught signal 11 (SIGSEGV)

 

Distinguished Expert
muttbarker
Posts: 2,363
Registered: ‎01-29-2008
0

Re: Long time stability on SA4000, now errors?

Do you have a current maintenance contract so that you could open a JTAC case?
Kevin Barker
JNCIP-SEC
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If this worked for you please flag my post as an "Accepted Solution" so others can benefit. A kudo would be cool if you think I earned it.
Trusted Expert
Automate
Posts: 784
Registered: ‎11-01-2007
0

Re: Long time stability on SA4000, now errors?

Has it been rebooted since this started?

(that's just a question...not a suggestion...honest...)

 

-Keith

New User
JSHIV
Posts: 4
Registered: ‎08-21-2009
0

Re: Long time stability on SA4000, now errors?

Currently have open ticket with support.  Will keep everyone posted.

 

And, no.  This happened prior to a reboot and has been rebooted serveral time since with no resolution.

 

Regards,

 

JS

Contributor
bcampbell3
Posts: 23
Registered: ‎07-17-2008
0

Re: Long time stability on SA4000, now errors?

This is a bit of a shot in the dark,  but I've seen many of these errors.  Do you have PDF rewrite turned on for any rules?  IVE has a huge problem rewriting certain content within PDF files.  It will cause errors that look quite similar to this.

Ben Campbell
Production: Clustered A/P SA 6000 - 6.5R2
Development: SA 2000 - 6.5R2
New User
JSHIV
Posts: 4
Registered: ‎08-21-2009
0

Re: Long time stability on SA4000, now errors?

Could you help to guide me in finding this feature?  Remember, am running old code currently.  v5.5

 

Regards,

 

JS

New User
JSHIV
Posts: 4
Registered: ‎08-21-2009
0

Re: Long time stability on SA4000, now errors?

I did find this feature;

 

"rewrite links in PDF files" at the role under <user role> > Web>
Options> view advanced options> (scroll to bottom for PDF rewrite
setting).

 

That check box is not check for me under the generic "user role."

 

Thanks for the reply though!

 

JS

Contributor
bcampbell3
Posts: 23
Registered: ‎07-17-2008
0

Re: Long time stability on SA4000, now errors?

Meh... worth a shot.  As an aside: Make sure you check all your roles, even if you think it doesn't apply.  People tend to forget about options in other roles if they have "Merge" turned on in role mapping for the realm.


Ben Campbell
Production: Clustered A/P SA 6000 - 6.5R2
Development: SA 2000 - 6.5R2
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