06-18-2012 07:25 PM
Hi guys, got a customer that bought a MAG series device from us and has gone and lost the admin password to manage to device, Does anyone know a way to recover this at all?
They can still use all the VPN details etc but cant get management at all.
Thanks in advance.
06-18-2012 07:31 PM
Are they want to recover Mag-SA admin password? If yes, we can recover it via console access as below
Please choose from among the following options:
1. Network Settings and Tools
2. Create admin username and password
3. Display log/status
4. System Operations
5. Toggle password protection for the console (Off)
6. Create a Super Admin session.
7. System Maintenance
8. Reset allowed encryption strength for SSL
Choose option 6, this will get you super admin access to Web UI; and then we can change the admin password.
06-18-2012 08:04 PM
It is not possible to recover the username & password. You can create the super admin session to login and change the password. From the console you can also create a new admin and login that way.