02-16-2008 03:13 PM
Hello gurus, I´m using v6.R3
One of the Vista users who connects keeps on receiving nc.windows.app.23792 error. Is there an easy way to troubleshoot this..? I saw that there is an KB article on this.. however.. We have stopped Firewall, Windows Defender and uninstalled Cisco VPN on the client side, however.. problem still persists... From the log.. I see that he can send packets but does not receive any. ( it only happens to one user).
2008/02/16 09:54:23.733 dsNetworkConnect: t1290 "DebugId" 'CDsStatusDlg' [Debug] CDsStatusDlg: bytes sent = 10381, recvd = 0
2008/02/16 09:54:23.733 dsNetworkConnect: t1290 "DebugId" 'CDsStatusDlg' [Debug] CDsStatusDlg: encryption : SSL, compression : Deflate
2008/02/16 09:54:23.733 dsNetworkConnect: t1290 "DebugId" 'NCStatusDlg' [Debug] NCStatusDlg: IVE tunnel connection is disrupted.
2008/02/16 09:54:23.733 dsNetworkConnect: t1290 "DebugId" 'NCStatusDlg' [Debug] NCStatusDlg: OnUser.
2008/02/16 09:54:23.733 dsNetworkConnect: t1290 "DebugId" 'dsncuiapi' [Debug] dsncuiapi: DsNcUiApi:rocessGetInfoReply
2008/02/16 09:54:23.733 dsNetworkConnect: t1290 "DebugId" 'NCStatusDlg' [Debug] NCStatusDlg: onGetInfo()
(this repeats several times)
Thanks for all the help...
02-17-2008 02:33 AM
What is the output of
telnet <your-ive-ip> 443
Maybe try to deinstall NC unter Start...Programms..Juniper Networks...Network Connect.
Maybe you have to do the uninstall twice to see an effect.
When user connects again and install NC.
What about java runtime environment on that pc?
Try also a policy trace on your ive with troubleshooting...policy trace to see what is the outcome.
Maybe that user does not get an IP in the tunnel? Check DHCP Pool / Rolemapping for that user.
02-19-2008 09:15 AM - edited 02-19-2008 09:16 AM
02-20-2008 07:04 AM
03-12-2008 08:53 PM
05-14-2008 05:24 PM
Bonjour modifies the route table after Network Connect launches. You will need to use the "allow access to local subnet" or "enable split tunneling" options in the user role.
12-02-2008 04:44 PM
has anyone had any resolution to this issue? I am experiencing exactly the same sort of symptoms in that I connect for up to 30 odd seconds and then get disconnected. I have noticed this only on Windows Vista SP1, not on any other machines.
I don't have bonjour installed, it happens on a FRESH install of Vista SP1, with no 3rd party apps at all.
What I HAVE noticed is that this ONLY happens when I use my wireless network card, not when wired in - very odd and I cannot find any useful info to try and diagnose.
Any help appreciated.
07-10-2009 03:19 PM
it depends on your wireless card. see this solution for Verizon VZAccess cards.
If you search the SSLVPN forum, you'll find a solution I posted for the ATT Communcation Manager as well.