02-19-2013 01:45 AM
We have a user who works with Window 8 at home. Last week no problem logging in on the sa2500. After login he selects a Terminal Server and the terminal server client starts.
Last week I updated the Sa2500 to j-sa-7.3r3.0-b23377-package. It seems like after this action he was not able to start the terminal server session.
After logging in on the sa2500 he gets the message:
Juniper terminal Services Client stopped working.
He says that W8 is up to date. I re-installed the Juniper terminal server client. Java setting?
What more actions can I take??
02-20-2013 04:22 AM
The problem is with one user.
I have a windows 8 test machine and the user can login with no problems. At home he logs in with explore 10 and firefox.
I asked him to install the latest java version and turn off his windows firewall but he still gets the message.
02-20-2013 09:10 PM
is this the new application crash message? can you obtain a screenshot and post it here?
are there other windows 8 users successfully connecting?
02-21-2013 07:55 AM
The message is a pop up window with the text, Juniper terminal service client stopped working, not more.
The problem is only on the users W8 machine at home. At the office on a W8 test machine there no problems. I don't have more W8 users.
Last week he had no problems, the message was after the upgrade I did.
02-21-2013 10:07 PM
Unfortunately, looks like there is a conflict on his machine. Please open a case with JTAC so they can work with you to get information from the failing machine to work toward finding out what is happening
12-09-2013 10:06 PM
Iewisra, Does the issue stop if you access the backend RDP server using IP rather than hostname? In that case this could be the same issue as described in http://kb.juniper.net/InfoCenter/index?page=conten