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Contributor
beheer@verzekeraars.nl
Posts: 10
Registered: ‎11-20-2012
0

Windows 8: Juniper terminal service client stopped working

We have a user who works with Window 8 at home. Last week no problem logging in on the sa2500. After login he selects a Terminal Server and the terminal server client starts.

 

Last week I updated the Sa2500 to j-sa-7.3r3.0-b23377-package. It seems like after this action he was not able to start the terminal server session.

 

After logging in on the sa2500 he gets the message:

 

Juniper terminal Services Client stopped working.

 

He says that W8 is up to date. I re-installed the Juniper terminal server client. Java setting?

 

What more actions can I take??

 

gr,

 

Robin

Moderator
zanyterp
Posts: 2,300
Registered: ‎11-19-2007
0

Re: Windows 8: Juniper terminal service client stopped working

how many users? does this happen in firefox as well as IE (desktop)?

Contributor
beheer@verzekeraars.nl
Posts: 10
Registered: ‎11-20-2012
0

Re: Windows 8: Juniper terminal service client stopped working

Zanyterp,

 

The problem is with one user.

 

I have a windows 8 test machine and the user can login with no problems. At home he logs in with explore 10 and firefox.

 

I asked him to install the latest java version and turn off his windows firewall but he still gets the message.

 

Robin

Moderator
zanyterp
Posts: 2,300
Registered: ‎11-19-2007
0

Re: Windows 8: Juniper terminal service client stopped working

is this the new application crash message? can you obtain a screenshot and post it here?

are there other windows 8 users successfully connecting?

Contributor
beheer@verzekeraars.nl
Posts: 10
Registered: ‎11-20-2012
0

Re: Windows 8: Juniper terminal service client stopped working

The message is a pop up window with the text, Juniper terminal service client stopped working, not more.

 

The problem is only on the users W8 machine at home. At the office on a W8 test machine there no problems. I don't have more W8 users.

 

Last week he had no problems, the message was after the upgrade I did.

 

Robin

Moderator
zanyterp
Posts: 2,300
Registered: ‎11-19-2007
0

Re: Windows 8: Juniper terminal service client stopped working

hmm; ok.

Unfortunately, looks like there is a conflict on his machine. Please open a case with JTAC so they can work with you to get information from the failing machine to work toward finding out what is happening

Contributor
beheer@verzekeraars.nl
Posts: 10
Registered: ‎11-20-2012
0

Re: Windows 8: Juniper terminal service client stopped working

ok, thx for your time.

 

Robin

New User
lewisra
Posts: 1
Registered: ‎12-09-2013
0

Re: Windows 8: Juniper terminal service client stopped working

I have the same issue. It worked fine with Windows 8, but when I upgraded to 8.1 I started getting this same error.

 

Help!

Moderator
zanyterp
Posts: 2,300
Registered: ‎11-19-2007
0

Re: Windows 8: Juniper terminal service client stopped working

Are you seeing the same behavior on 7.4R7 (where 8.1 is supported)?
Windows 8.1 comes with the new hotfix already installed by default.
Moderator Moderator
Moderator
ruc
Posts: 226
Registered: ‎11-06-2007
0

Re: Windows 8: Juniper terminal service client stopped working

Iewisra, Does the issue stop if you access the backend RDP server using IP rather than hostname? In that case this could be the same issue as described in http://kb.juniper.net/InfoCenter/index?page=content&id=kb28418

 

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