05-13-2010 03:12 PM
The education section of the site has a number of e-learning modules for these tasks.
On the Curriculum page just scroll down the the SSL-VPN section and run the free module that walks through the procedures.
05-16-2010 08:04 PM
Here is a link on how to install memory:
For the hard drive, the system has hot pluggable drives, there is a KB that discusses this: (KB11989):
Hope this helps.