Forgot Logging password to netscreen 5XT [ Edited ]

[shyan]

Hi all,

how to loggin to netrscren 5XT devices as my client forgot the password  to login and the physical reset is also disabled.

Please suggest the best idea that helps to resolve the problem of logging. I had already tried by inserting the serial number in login name  and password, but could not login to  the devices.

[spuluka]

There are two methods for reset and both can be disabled in the configuration if desired.  One important cavaeat on your serial number login reset is that you need to be connected using the serial console cable.  These are the only two ways to accomplish the reset.

How to reset screenOS firewalls
http://kb.juniper.net/InfoCenter/index?page=content&id=KB5046

[shyan]

When I tried using serial number in login name and password, I got message "No modem detected, can not failover "

is there any idea using like in Cisco or not ?

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spuluka wrote:

There are two methods for reset and both can be disabled in the configuration if desired.  One important cavaeat on your serial number login reset is that you need to be connected using the serial console cable.  These are the only two ways to accomplish the reset.

How to reset screenOS firewalls
http://kb.juniper.net/InfoCenter/index?page=content&id=KB5046

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[spuluka]

The second method as noted in the kb5046 above is using hardware reset button.  This procedure is detailed in kb4749.

http://kb.juniper.net/InfoCenter/index?page=content&id=KB4749

The message you got makes me wonder if this was an NSRP dual firewall pair.  If so there is a special procedure for resetting this device outlined in kb4899

http://kb.juniper.net/InfoCenter/index?page=content&id=KB4899