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Retheesh
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Retheesh
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Registered: ‎10-20-2008
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How to troubleshoot whether a particular sender's e-mail address/domain are blocked by AntiSPAM?

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‎10-20-2008 07:20 AM - edited ‎10-20-2008 08:22 AM

Hi ,

 

We have a mailserver hosted behind the firewall.

We are not able to recieve mails from few domains.

 

The Antispam has been enabled on the firewall.

I m running on ScreenOS version 6.1.0r1.0

 

When looked at the Reports > System Log > Events, there weren't any noticeable logs relevant to the antispam blockage.

 

How to troubleshoot whether the antispam has blocked the incoming mails?

 

I also referred the " Troubleshooting Anti-Spam Version 1.21" document from the juniper support site, but that wasn't sufficient?

 

Is there any other workaround, by how any mails from "XXX@domain.com" could be allowed to bypass through the Antispam checking?

 

Thanks in advance.

Message Edited by Retheesh on 10-20-2008 08:22 AM
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dennish
Posts: 207
Registered: ‎09-03-2008
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Re: How to troubleshoot whether a particular sender's e-mail address/domain are blocked by AntiSPAM?

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‎10-20-2008 10:18 PM

Hello,

 

i believe you should see the spam hits in the event log!

Did you enable anti-spam in the policy which allows the smtp traffic ?

 

Regarding the allowing of a certain domain, there is a whitelist option, i believe from the top of my head, in the security\anti-spam menu. You should be able to add the domain there i think.

 

G's Dennis

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