Screen OS

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  • 1.  ISG 1000 not loading ScreenOS software

    Posted 04-23-2014 07:26

    I have a ISG 1000 that i'm testing to determine if my team we'll be keeping it as a backup device, originally when it was powered up I was getting a Bootloader error so I went through the steps to update the Bootloader. I am no longer getting that error but now it boots to the below screen and just sits there, pressing 'Enter' or any other keys does nothing. Has anyone had this issue? Am I missing a step? I was going to try re-installing ScreenOS but i'm never promted to "Hit any key"

     

     

    Juniper Networks ISG Series BootRom V1.1.0 (Checksum: 90554656)

    Copyright  (c)  1997-2005  Juniper Networks, Inc.

     

    Total physical memory:  1024MB

                Test – Pass

                Initialization . . . . . . . .  Done

     

    Hit key ‘X’  and  ‘A’ sequentially to update OS Loader . . . .

     

    Loading  OS  Loader from on-board flash memory . . . + + +

    Done!

     

    Ignore image authentication!

     

    Start  loading . . .

    . . . . . . . . . . . . . . . . . . . . . . . .

    Done.



  • 2.  RE: ISG 1000 not loading ScreenOS software

     
    Posted 04-23-2014 22:44

    Hi,

     

    Looks like the device is unable to load from flash. Try re-installing the bootloader once more and check if it makes a difference. If not, then looks like a hardware issue.



  • 3.  RE: ISG 1000 not loading ScreenOS software

    Posted 04-24-2014 09:58

    It looks like you saved the bootloader to Flash during the update, which means it overwrote your ScreenOS. Run the steps to update the bootloader, but instead of bootloader image, load a ScreenOS image, then tell it to save to Flash and tell it NOT to run. Then reboot the firewall.



  • 4.  RE: ISG 1000 not loading ScreenOS software
    Best Answer

    Posted 04-24-2014 10:51

    It looks like the bootloader is loading, but it is not continuing on to load the OS.  I have seen this before and it has always been hardware related.  I would suggest contacting JTAC.



  • 5.  RE: ISG 1000 not loading ScreenOS software

    Posted 04-29-2014 09:24

    Thanks All! And Thank you rseibert, contacted JTAC and it's a hardware issue.



  • 6.  RE: ISG 1000 not loading ScreenOS software

    Posted 04-24-2014 20:03

    Run the steps to update the bootloader, but instead of bootloader image, load a ScreenOS image

    ----load a release image,maybe take effect