ScreenOS Firewalls (NOT SRX)
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Visitor
Posts: 2
Registered: ‎11-05-2008
0

Management interfaces "out of order"

Hello,

I have a quite strange problem ... in my company we have a NS 25 in our main ced and 3 NS 5GT in other small company locations. All the location are connected via VPN and this is working fine.

 

The problem is that: starting from 3 days ago every night at different times all the 5GT devices "looses" the WebUI and the ssh daemon ... so we cannot connect to them. The TCP ports 22, 80 and 443 are inexplicably "closed". The VPN and the internet access handled by the 5 GT devices continue to work fine...

 

Obviously: in the external syslog server there are no strange events, the monitoring machine that use SNMP is still able to read the device informations (memory, cpu, bandwidth and so on), in the external SNMP trap manager there are no strange events ...

 

All the stuff has the firmware version 5.2.0r3.0 (Firewall+VPN).

 

Some one has any idea?

 

Thank in advance

Danilo

Contributor
Fahad_khan
Posts: 152
Registered: ‎10-21-2008
0

Re: Management interfaces "out of order"

 

Does how you get the UI back? on the restart?????

 

well, 

 

Follow these steps,

 

1- Check you FW must not be running short of memory.

2- You must have the OS version recommended on juniper portal 

 

best regards,

Muhammad Fahad Khan
JNCIE-M/T # 756
Network Consultant
IBM Pakistan
+92-301-8247638 begin_of_the_skype_highlighting              +92-301-8247638      end_of_the_skype_highlighting
+92-321-2370510 begin_of_the_skype_highlighting              +92-321-2370510      end_of_the_skype_highlighting
Contributor
Naeem
Posts: 11
Registered: ‎08-02-2008
0

Re: Management interfaces "out of order"

@ fahad

abay dhakan lagta hai zayda shook hai type karna ka :smileytongue:.........

 

Contributor
Naeem
Posts: 11
Registered: ‎08-02-2008
0

Re: Management interfaces "out of order"

danilo

There is no particular symptoms showing ur snmp your all vpn and devies are running smothly reboot devices may be your problem resolve

 

Regards

Naeem

Trusted Contributor
Arkus
Posts: 70
Registered: ‎02-11-2008
0

Re: Management interfaces "out of order"

Hi Danilo,

 

 There are some known issues that could match what you describe. The best option is to upgrade the software to the latest releases. You're running quite old software. Migrating to the latest 'r' release of 5.4 is your best option.

 

If the problem persists, you will need to run some debugs on the 5gt, but with the assistance of JTAC.

 

Regards,

A.

Visitor
Posts: 2
Registered: ‎11-05-2008
0

Re: Management interfaces "out of order"

Thank for your suggestion, the memory used by the device is about the 50% of the available one, and after a restart (plugging out the poower cord) the device work fine ... at least until the next night ...

I will check if I can update the firmware.

 

Regards

Danilo

 

Contributor
Fahad_khan
Posts: 152
Registered: ‎10-21-2008
0

Re: Management interfaces "out of order"

Dear Naeem,

 

Nice to meet you, well who are you...??

 

regards,

Muhammad Fahad Khan
JNCIE-M/T # 756
Network Consultant
IBM Pakistan
+92-301-8247638 begin_of_the_skype_highlighting              +92-301-8247638      end_of_the_skype_highlighting
+92-321-2370510 begin_of_the_skype_highlighting              +92-321-2370510      end_of_the_skype_highlighting
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