ScreenOS Firewalls (NOT SRX)
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Distinguished Expert
spuluka
Posts: 2,496
Registered: ‎03-30-2009
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Re: Need help recover SSG5 after upgrading to ssg5ssg20.6.2.0r7.0

Have you seen this potential solution in another thread?

 

http://forums.juniper.net/t5/ScreenOS-Firewalls-NOT-SRX/SSG5-Software-Upgrade-To-or-Beyond-6-2-0r4-0...

 

I had the same issue.

 It seems that Juniper fixed this issue in Release 6.2.0r12.There is a hint in the Release Notes:

"587433-Sometimes after OS upgrade, the firewall did not start up because of a certain condition in flash writing mechanism."

 I was able to upgrade the devices to 6.2.0r12 sucessfully, so I think this issue has been resolved.

Even an upgrade to 6.3.0r9 was possible.

 

Steve Puluka BSEET
Juniper Ambassador
Senior Network Engineer - UPMC Pittsburgh, PA
JNCIA-ER JNCIA-EX JNCIS-SEC JNCIP-SEC
JNCIS-FWV JNCIS-SSL
MCP - Managing Server 2003 MCP - Windows XP Professional
MCTS Windows 7
http://puluka.com/home
New User
ColorCoded
Posts: 1
Registered: ‎01-18-2012
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Re: Need help recover SSG5 after upgrading to ssg5ssg20.6.2.0r7.0

I upgraded two of three SSG-20 to ssg5ssg20.6.3.0r9.0 without issue. The third one bricked. I applied the latest Loadssg5ssg20v133.d boot loader but it didn't help. I tried all but a couple of the 6.3 versions including the oldest one with no luck. I finally applied version ssg5ssg20.6.2.0r3.0 and the router booted. The the third one was different having a T1 and an ADSL PIM card installed and it is several years older. I tried removing the cards but didn't help. I received the same Data Abort Exception code(1002) as this customer in this thread http://forums.juniper.net/t5/ScreenOS-Firewalls-NOT-SRX/SSG5-Software-Upgrade-To-or-Beyond-6-2-0r4-0...

 

 

Contributor
Mezze
Posts: 11
Registered: ‎10-28-2011
0

Re: Need help recover SSG5 after upgrading to ssg5ssg20.6.2.0r7.0

Thanks - I was looking at that thread - but I can see the problem migth have been resolved in the newest 6.2.0 version.

 

I'll try that one

Visitor
jellydonuts
Posts: 1
Registered: ‎02-20-2012
0

Re: Need help recover SSG5 after upgrading to ssg5ssg20.6.2.0r7.0

I'm having the exact same issue with a few of my SSG5 units.

 

Been trying different releases, seems that anything past 6.2R3 is giving the same crash/restart exception code (1002).

 

Just tried 6.2R13 because the release notes had something that looked promising... "662589—Firewall experienced core dump and rebooted the system when accessing the Dlog process."

 

NO LUCK!

 

Regular Visitor
ipmgau
Posts: 6
Registered: ‎07-21-2010
0

Re: Need help recover SSG5 after upgrading to ssg5ssg20.6.2.0r7.0

I had same problem and tried  upgrading bootloader, then firmware back to 6.3.0r1.0 but no luck...

 

Finaly i tried 6.2.0r1.0 and that worked.

 

good luck...

New User
cyberbloke@gmail.com
Posts: 2
Registered: ‎05-02-2014
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Re: Need help recover SSG5 after upgrading to ssg5ssg20.6.2.0r7.0

R12:    Reserve    CR13:       00000000
Trace Dump:
0017b068 004c3430 0017b158 0017b1e0 0018377c 007055d0 007056dc 00705d94
00705c08 00081cb4
FP Trace Dump:
00000000 00000000 8bfffef0 8bffff00 8bffff1c 8bffff38 8bffff4c 8bffff7c
8bffffac 8bffffbc
Crash dump, the system will reboot...
Crash dump is done.
sys up far = c9

 

Keeps on rebooting, downgraded to 6.1 and the bootloader is 1.3.3 --- what is the possible fix to this....

 

thanks and in advance....

Distinguished Expert
spuluka
Posts: 2,496
Registered: ‎03-30-2009
0

Re: Need help recover SSG5 after upgrading to ssg5ssg20.6.2.0r7.0

By the release notes you probably need to have 6.3.0r9 or 6.2.0r12 for the fix.

 

If these don't work and moving back to your orginal version fails, you may have a bad flash card.

Steve Puluka BSEET
Juniper Ambassador
Senior Network Engineer - UPMC Pittsburgh, PA
JNCIA-ER JNCIA-EX JNCIS-SEC JNCIP-SEC
JNCIS-FWV JNCIS-SSL
MCP - Managing Server 2003 MCP - Windows XP Professional
MCTS Windows 7
http://puluka.com/home
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