10-05-2011 01:44 AM
Hey there and thanks for your help.
Yeah I did that and I can see that some users are experiencing the same issue as me ...
Very weird indeed.
I've upgraded a ton of SSG too but this unit does not want to be upgraded !
10-05-2011 02:01 AM
Have you checked if there is free space on the flash? A full or corrupted flash disk may also be a problem. You can try to delete several files manually. There are also undocumented commands for the flash test/format. Unfortunately I did not saved them. A couple of years ago JTAC helped me to clean up the flash after I had experienced problems with the AV-pattern updates because of a file system corruption.
10-28-2011 04:27 PM - edited 10-28-2011 04:28 PM
I have the exact same problem. Firewall rebooting constantly after applying newer firmware than 2.6.0r3
Also having Hardware Version 710(0).
I have about 100 SSG5 at our customers, and 4 of those firewalls (so far) have this "reboot error".
Has anyone gotten a solution how to successfully update to a newer firmware?
Or should these firewalls be returned as "defect" ?
Thank you in advance
11-03-2011 11:30 AM
I would return them as defect. Given that no solution has been provided, if Junipr gets enough of them back, then maybe support and engineering will talk and figure out the cause and a fix. It is cheaper for them to get a software fix available than to swap units out. They just need to get this units back to get that ball rolling though.
01-07-2012 03:57 PM
Have you seen this potential solution in another thread?
I had the same issue. It seems that Juniper fixed this issue in Release 6.2.0r12.There is a hint in the Release Notes: "587433-Sometimes after OS upgrade, the firewall did not start up because of a certain condition in flash writing mechanism." I was able to upgrade the devices to 6.2.0r12 sucessfully, so I think this issue has been resolved. Even an upgrade to 6.3.0r9 was possible.
01-18-2012 08:35 AM
I upgraded two of three SSG-20 to ssg5ssg126.96.36.199r9.0 without issue. The third one bricked. I applied the latest Loadssg5ssg20v133.d boot loader but it didn't help. I tried all but a couple of the 6.3 versions including the oldest one with no luck. I finally applied version ssg5ssg188.8.131.52r3.0 and the router booted. The the third one was different having a T1 and an ADSL PIM card installed and it is several years older. I tried removing the cards but didn't help. I received the same Data Abort Exception code(1002) as this customer in this thread http://forums.juniper.net/t5/ScreenOS-Firewalls-NO
02-20-2012 10:24 AM
I'm having the exact same issue with a few of my SSG5 units.
Been trying different releases, seems that anything past 6.2R3 is giving the same crash/restart exception code (1002).
Just tried 6.2R13 because the release notes had something that looked promising... "662589—Firewall experienced core dump and rebooted the system when accessing the Dlog process."
02-26-2012 02:38 AM
I had same problem and tried upgrading bootloader, then firmware back to 6.3.0r1.0 but no luck...
Finaly i tried 6.2.0r1.0 and that worked.
05-02-2014 05:48 PM
R12: Reserve CR13: 00000000
0017b068 004c3430 0017b158 0017b1e0 0018377c 007055d0 007056dc 00705d94
FP Trace Dump:
00000000 00000000 8bfffef0 8bffff00 8bffff1c 8bffff38 8bffff4c 8bffff7c
Crash dump, the system will reboot...
Crash dump is done.
sys up far = c9
Keeps on rebooting, downgraded to 6.1 and the bootloader is 1.3.3 --- what is the possible fix to this....
thanks and in advance....
05-06-2014 01:37 PM
By the release notes you probably need to have 6.3.0r9 or 6.2.0r12 for the fix.
If these don't work and moving back to your orginal version fails, you may have a bad flash card.