Need help recover SSG5 after upgrading to ssg5ssg20.6.2.0r7.0

[anawaz]

imo stick to 6.2 as this is recommended, and as you yourself pointed out above :-)

besides, i tried a number of 6.3's and they all crashed.

I should however state, my toy is an SSG5 HW revision 710(0)

let us know how you get on.

anawaz

[hope]

Currently I've exactly the same problem with a SSG5 (hw-revision 710). I'm running Loader 1.3.3 and the working releases are 6.2.0r3.0, 6.0.0r1.0 and the 6.1.0r2.0 (pre-installed firmware). All other releases will crash after 11 seconds.

[AshlandSG]

Why do these crashes on all but certain version that "hope" has listed?  I have 16 such SSG-5 and only 2 of them crashed.  Tried even with the latest bootloader.

[nicolas.michel@spie…]

having the same problem here but on an SSG20.

I got 2 of them and one of them cannot be upgraded further than 6.2 R4.

I tried to upgrade the bootloader from 1.3.2 to 1.3.3 but I got the same problem, the Firewall is non stop rebooting as soon as I got the login prompt

Anyone from Juniper can enlight us ? What should we  do since we are several ppl hit by this bug ?

[echidov]

Hi,

I have upgraded dozens of ssg5 and ssg20 boxes to 6.2 and 6.3 and never experienced such a problem. Have you tried to reset them to the factory defaults using the pin-hole reset procedure and re-apply the upgrade?

[nicolas.michel@spie…]

Hey there and thanks for your help.

Yeah I did that and I can see that some users are experiencing the same issue as me ...

Very weird indeed.

I've upgraded a ton of SSG too but this unit does not want to be upgraded !

[echidov]

Hi,

Have you checked if there is free space on the flash? A full or corrupted flash disk may also be a problem. You can try to delete several files manually. There are also undocumented commands for the flash test/format. Unfortunately I did not saved them. A couple of years ago JTAC helped me to clean up the flash after I had experienced problems with the AV-pattern updates because of a file system corruption.

[Mezze]

Hi all,

I have the exact same problem. Firewall rebooting constantly after applying newer firmware than 2.6.0r3

Also having Hardware Version 710(0).

I have about 100 SSG5 at our customers, and 4 of those firewalls (so far) have this "reboot error".

Has anyone gotten a solution how to successfully update to a newer firmware?

Or should these firewalls be returned as "defect" ?

Thank you in advance

[lanbrown]

I would return them as defect.  Given that no solution has been provided, if Junipr gets enough of them back, then maybe support and engineering will talk and figure out the cause and a fix.  It is cheaper for them to get a software fix available than to swap units out.  They just need to get this units back to get that ball rolling though.

[Mezze]

Yeah - I think you're right.

I'll return the devices.

Take care.