Screen OS

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  • 1.  Security Board x CPU x unresponsive Problem

    Posted 06-26-2016 22:54

    Juniper ISG1000 showing Security Board x CPU x unresponsive on its event log with critical level.

    Software Version: 6.3.0r16a.0, Type: Firewall+VPN (Only as a Firewall no IDP, IDS).

    Active/Passive environment.

    I ssh the firewall and run following commands and shows the result:

     

    -> get sm detail

    Slot 2: updated 35246819 sec ago, Free Mem 0, Total Mem 0
    CPU 1
    up : 0
    current_cpu_usage : 0
    last_1min_cpu_usage : 0
    last_5min_cpu_usage : 0
    last_15min_cpu_usage : 0
    memory_used : 0
    sessions_allocated : 0
    max_sessions : 0
    sessions_failed : 0
    current_fulldrp_cnt : 0
    threshold_cpu : 0
    threshold_memory : 0
    threshold_session : 0
    CPU 2
    up : 0
    current_cpu_usage : 0
    last_1min_cpu_usage : 0
    last_5min_cpu_usage : 0
    last_15min_cpu_usage : 0
    memory_used : 0
    sessions_allocated : 0
    max_sessions : 0
    sessions_failed : 0
    current_fulldrp_cnt : 0
    threshold_cpu : 0
    threshold_memory : 0
    threshold_session : 0

    Slot 3: updated 35246819 sec ago, Free Mem 0, Total Mem 0
    CPU 1
    up : 0
    current_cpu_usage : 0
    last_1min_cpu_usage : 0
    last_5min_cpu_usage : 0
    last_15min_cpu_usage : 0
    memory_used : 0
    sessions_allocated : 0
    max_sessions : 0
    sessions_failed : 0
    current_fulldrp_cnt : 0
    threshold_cpu : 0
    threshold_memory : 0
    threshold_session : 0
    CPU 2
    up : 0
    current_cpu_usage : 0
    last_1min_cpu_usage : 0
    last_5min_cpu_usage : 0
    last_15min_cpu_usage : 0
    memory_used : 0
    sessions_allocated : 0
    max_sessions : 0
    sessions_failed : 0
    current_fulldrp_cnt : 0
    threshold_cpu : 0
    threshold_memory : 0
    threshold_session : 0

     

    -> get sm status
    Failed to send msg to security module

     

    Can anyone please tell me the impact of the alert and what may be the solution.

    Thank you in advance.



  • 2.  RE: Security Board x CPU x unresponsive Problem
    Best Answer

    Posted 06-27-2016 03:21

    The impact is that you will have less capacity for processing on the ISG.

     

    Unfortunately, the syslog message manual has not help on how to troubleshoot this issue.

     

    https://www.juniper.net/techpubs/software/screenos/screenos6.3.0/630_messages.pdf

     

    I would assume this is some kind of hardware failure and if you have a support would open a JTAC case.

     

    If you were looking to clear the error instead, I would try:

     

    restart, if that does not work

    Shutdown and reseat the card

     

    But opening a ticket while the issue is in effect will let JTAC gather data or verify an issue for RMA.



  • 3.  RE: Security Board x CPU x unresponsive Problem

    Posted 06-30-2016 04:27

    Thank you, Steve.