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Trusted Expert
Automate
Posts: 784
Registered: ‎11-01-2007

Sneak Peek - New Juniper Knowledge Base http://kb-beta.juniper.net

Hi Folks,

 

We've got a new version of the Knowledge Base (http://kb-beta.juniper.net) and we'd like you to be among the first to try it out. It has many new features, and greatly improved search quality. Some of the feature include:

 

  • "Most Popular" and "Recently Updated" tabs on the front page. Also check out the READ ME tab for the latest updates and information on the KB itself.
  • New "Browse Knowledge Base categories" link on the homepage and when viewing an article. You can sort these results by Most Popular and Recently Updated as well. (try this)
    • You can subscribe to an RSS feed of new articles in any category
    • You can drill into the categories an article has been filed under
    • When browsing, the system shows whether you've already viewed the article
  • Subscribe to an article - you'll receive an email when it's updated (registered users only)
  • New "Solved Threads" filter when you select By Source-J-Net (see sample)
  • Expanded search coverage - virtually the entire site, including KB, Documentation, J-Net, J-Security Center, and the Products area is now available - and easily focus your search using the By Source filters.
  • By Source->Documentation has a new Release Notes sub-filter so you can quickly zero in on upgrade information.
  • Improved handling of technical query elements like log messages (e.g. junoscope_purge_auditlog) and IP addresses (192.168.1.1)
  • Better handling of version strings like "9.2r3" or "5.4.1"


We've also expanded the scope of the search while at the same time tightening the filters up. You may still see an occasional "stray" article in an area it doesn't belong, but this is greatly reduced.

 

Note that we don't search all versions of all documentation - we need to work on some better filtering before we expand that. For now we have the most recent 2-3 versions indexed.

 

Please give the new KB a try and let us know what you think! - either here in this thread or via the Feedback link on the kb-beta home page.  

 

Regards,

 

-Keith Redfield

Juniper eSupport Team 

Distinguished Expert
Raheel
Posts: 414
Registered: ‎06-18-2008
0

Re: Sneak Peek - New Juniper Knowledge Base http://kb-beta.juniper.net

good post Keith, very useful information.

 

regards,

raheel anwar

Follow me on Twitter @anwar_raheel

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Contributor
NDCool
Posts: 243
Registered: ‎11-26-2007
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Re: Sneak Peek - New Juniper Knowledge Base http://kb-beta.juniper.net

thanks Keith, it's good information for us.

 

rgds,

Andi

Regards,

ND
Trusted Expert
Automate
Posts: 784
Registered: ‎11-01-2007
0

Re: Sneak Peek - New Juniper Knowledge Base http://kb-beta.juniper.net

Thanks!

 

But...how's it working? Is it better than the current KB? What do you like/dis-like? We are hoping to incorporate as much feedback as possible before we go live with it (where it will replace the current kb.juniper.net )

 

Regards,

 

-Keith 

Trusted Expert
Automate
Posts: 784
Registered: ‎11-01-2007
0

kb.juniper.net has been upgraded - was Re: Sneak Peek - New Juniper Knowledge Base

We just completed the cutover. We saw quite a lot of traffic from J-net during the beta - thanks for your help!

 

http://kb.juniper.net

 

-Keith 

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