Update license key via url on ISG-2000 IDP 6.1.0r5.0

[Tim_]

Hi All,

I am trying to run 'exec license-key update' on an ISG-2000 IDP, I am behind a proxy but have opened direct internet access to nextwave.netscreen.com tcp/443 but the update is failing. Anyone able to advise if there is something that I have missed?

---- Debug ----

## 2009-05-19 07:25:57 : http-fx: wakes up...request(ctx=0x2614f2d4)
## 2009-05-19 07:25:57 : http-fx: GET request processing starts...ctx=<0x2614f2d4>, url=<https://nextwave.netscreen.com/key_retrieval?serial=0079112008000029&version=6.1.0r5.0>
## 2009-05-19 07:25:57 : parse_http_url: host=<nextwave.netscreen.com>
## 2009-05-19 07:25:57 : parse_http_url: urlPath=</key_retrieval?serial=0079112008000029&version=6.1.0r5.0>
## 2009-05-19 07:25:57 : parse_http_url: input url=<https://nextwave.netscreen.com/key_retrieval?serial=0079112008000029&version=6.1.0r5.0>
## 2009-05-19 07:25:57 : http-fx/proc-get: parsed url results...host=<nextwave.netscreen.com>, port=<443>, path=</key_retrieval?serial=0079112008000029&version=6.1.0r5.0>.
## 2009-05-19 07:25:57 : http-fx: will connect to host <nextwave.netscreen.com> at <207.17.137.226>
## 2009-05-19 07:25:57 : http-fx: SSL connect param setup ...
Done. CA-Cert=<>, Subj-name=<>.
## 2009-05-19 07:25:57 : http-fx: conn setup/SSL bind ... Complete.
## 2009-05-19 07:25:57 : http-fx: conn setup/connecting ...
## 2009-05-19 07:25:58 : http-fx: conn setup/established <207.17.137.226:443>.
http-fx: prepared message to send to host <207.17.137.226>, len <146>:
---- MESSAGE START ----
GET /key_retrieval?serial=0079112008000029&version=6.1.0r5.0 HTTP/1.0
Host: nextwave.netscreen.com
User-Agent: Mozilla/4.0
Pragma: no-cache

---- MESSAGE END ----
## 2009-05-19 07:25:58 : http-fx: waiting to receive http response msg.
## 2009-05-19 07:25:58 : httpfx: http get response, header done. bytes received=<399>, buf=<0x73907520>, buf_sz=<1024>, pdata=<0x739076af>, datalen=<0>
## 2009-05-19 07:25:58 : httpfx: http response msg header received, size=<399>, http-status=<500>
HTTP Receive Message Header:
---- START ----
HTTP/1.0 500 Internal Server Error
Date: Mon, 18 May 2009 21:25:58 GMT
Server: Apache
Set-Cookie: WEBTRENDS_ID=207.17.137.172-1242681958.845003; path=/; expires=Thu, 16-May-2019 21:25:58 GMT
Content-Length: 0
Set-Cookie: JSESSIONID=KRSnfGsYCOf7Z1xac0IRuPmD2gIbIO10L77THRNwJcamGZeH2idU!1132005969; path=/
Content-Type: text/html
X-Cache: MISS from nextwave.netscreen.com
Connection: close



---- END ----
## 2009-05-19 07:25:58 : http-fx: closed connection to 207.17.137.226 ...

Thanks

Tim

[WL]

Looking at the error, I think you may not have activated the subscription yet:

 ## 2009-05-19 07:25:58 : httpfx: http response msg header received, size=<399>, http-status=<500>
HTTP Receive Message Header:
---- START ----
HTTP/1.0 500 Internal Server Error

As the object was not found.

Check out this KB:

http://kb.juniper.net/index?page=content&id=KB8252&actp=search&searchid=1242691304295

You should have got an Authorization code and you need to register and activate it before you can retrieve the lic:

For how to register you can also check the C&E Guide here:

http://www.juniper.net/techpubs/software/screenos/screenos6.2.0/ce_v2.pdf

Page 258

The above basically says, you need to go to http://tools.juniper.net/subreg to register the product before you can get the licence.

Check the links above out and let us know if that helps.

[Tim_]

Thanks for the info, I have already registered all the Serials etc. I am going to contact juniper sales to check the subscription details.

Cheers

Tim

[WL]

Yup, if you can do that. I checked with mine, when the serial is not regisrtered, I get same err