06-18-2011 10:22 AM
I received an email saying that I could get 50% of a JNCIP exam, but when I click on the link and enter my details, it says:
'We're sorry but the address you have entered is not found in our database, please check that you are using the correct address.'.
This is in spite of the fact that I specify the email address to which the offer email was sent (I have tried my other email addresses, but no luck).
06-18-2011 08:05 PM
Liz any word on this?
06-19-2011 08:04 PM
Thank you for letting us know about this issue. We are currently investigating any potential issues with the program and we'll work to resolve them quickly. I'll keep you posted as to our progress.
JNCP Communications & Operations
06-20-2011 10:46 AM
For those of you who are trying to download the 50% discounted voucher with this new promotion, please make sure that when you are downloading your voucher you use the same email address in the download form that you recieved the promotion direct mail piece. This is a requirement for accessing your voucher. If you did use the same email address, please respond privately to me with your email address and I will investigate your actual case.
06-20-2011 07:19 PM
i got the issue as well, please help
my e-mail ID is : firstname.lastname@example.org
06-20-2011 07:27 PM
I have requested the voucher with the same email address and I get the following error.
We're sorry but the address you have entered is not found in our database, please check that you are using the correct address.
My email address is email@example.com.
06-21-2011 12:00 AM
the same error - "We're sorry but the address you have entered is not found in our database, please check that you are using the correct address"
My email - firstname.lastname@example.org
06-21-2011 01:33 AM
I got the same error when claiming 50% discount voucher for JNCIP
"We're sorry but the address you have entered is not found in our database, please check that you are using the correct address"
I am using the same e-mail address where mail is arrived. My e-mail is email@example.com
Kindly resolve the issue.
06-21-2011 05:08 AM
Thank you all for your email addresses. We are looking into the issue for your specific cases. Thank you too for your patience as we work through this issue.