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I've been working in Customer Service organizations for over 10 years, leading knowledge-sharing and collaboration programs, and designing and enhancing web tools and processes. My passion is to continuously improve the self-help and collaboration experience for all customers (internal and external), and I can't imagine working in any other organization!
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Name Philippa Horne
Location Sunnyvale, California
Date Registered ‎11-16-2009 11:26 AM
Date Last Visited ‎04-18-2013 08:01 PM
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