07-05-2017 02:54 PM
File submission to skyATP was not successful due to data plane connection failure (control plane connection is up).
- I have made sure that the outgoing revenue interface and mgmt interface are able to access internet
- No DNS issues.
- I have also enabled PMTU.
- I have configured jumbo MTU on the relevant interfaces and the chosen AWS instance type also supports jumbo MTU. I don’t understand why the below screenshot shows path mtu is 0 and socket connection not established
- I have also started afresh with the new instance and allowed all kinds of traffic without blocking anything but it didn’t work.
root> request services advanced-anti-malware data-connection test status
fpc0: Test failed. Reason: Connect error. Test time: xxxx UTC.
root> show services advanced-anti-malware status
Server connection status:
Server hostname: xxxxxxxxxx
Server port: 443
Connection time: xxxxx UTC
Connection status: Connected
Connection active number: 0
Connection retry statistics: 744
root> request services advanced-anti-malware diagnostics xxxxxx detail
[INFO] Try to get IP address for hostname xxxxxxxxxx
DNS check : [OK]
[INFO] Try to test SKYATP server connectivity
SKYATP reachability check : [OK]
[INFO] Try ICMP service in SKYATP
SKYATP ICMP service check : [OK]
[INFO] To-SKYATP connection is using , according to route
To-SKYATP connection through Packet Forwarding Engine: [OK]
[: invalid: unexpected operator
expr: syntax error
[: -le: unexpected operator
[INFO] Check IP MTU with length
IP Path MTU check : [OK]
IP Path MTU is 0, the outgoing interface's MTU is invalid interface
type in 'mtu': mtu
Couldn't connect: Socket is not connected
Fatal error waiting for socket to open
SSL configuration consistent check** : [OK]
Please help me fix this.
07-05-2017 07:21 PM
What source interface have you configured for advanced-anti-malware, you can check it using the below command:
show services advanced-anti-malware
If you havn't configured a source interface then please configure one accordingly and check.
# show services advanced-anti-malware