To help you get started, we've put together a short FAQ. In addition, please read our user guidelines and terms of service documents. If you have questions not covered in the list, please search the Help Section by clicking your profile icon on the Sign-in panel > Select Help from the drop-down list. You can email us too at: j-net@juniper.net.
Q: What is J-Net?
A: J-Net is an interactive peer-based community that enables you to connect with your peers to ask questions, exchange ideas and share expertise. We pride ourselves on cultivating an engaged and inviting atmosphere for you and hope it will be your go-to resource!
Q: Why should I register?
A: Members get access to premium content such as Juniper's Day One books that are available as a free PDF in J-Net. You can post questions and collaborate in the community forums, subscribe to content via subscription and customize your user interface. In addition, there are regular promotional events in the community open only to members. Registration is free, just click the register link on the menu bar above to create a new user account.
Q: I already have a Juniper Single Sign On account, do I need to register again?
A: No, you may log in with your existing Juniper Single Sign On account. Once you log in for the first time, select a J-Net User ID of your choice.
Q: How do I change my user name?
A: If you would like to change your J-Net user name please send an email to j-net@juniper.net with your current user name and the new name you would like to replace it with. Be sure to perform a user name search in J-Net first to find out if it is already being used by someone else. See screenshot below for user name search instructions.
Q: How do I change my password?
A: When you register for J-Net it is processed through Juniper's single sign on registration system. In order to change your password you need to visit our Login Assistance page and select the change password link, log in and follow the instructions.
Q: How do I use a photo of myself for my Avatar?
A: You can use any approved image you've uploaded as your personal avatar.
Click your profile image > My settings > Avatars > Choose your image either from:
1. From the Community, 2. From my Albums, 3. From the Web > Click Upload an Avatar
Q. What is "accepted solutions"?
A. Accepted Solutions are an integral part of our community. If you post a question to a discussion forum, you can choose the reply that best answers your question and mark it as an accepted solution. For more detail, please see related post here
Q. How are users ranked?
A. Moving up the ranks is based on a number of your activities. The key ones are responding to discussions and getting solutions accepted by your peers. For more detail, please see related post here
Q. I have feedback/suggestions/questions, who do I send them to?
A. Please feel free to post in the Community Feedback board, or email us at j-net@juniper.net
