Juniper Takes User Assistance to the Next Level with Ready-When-You-Are Guidance Design,
Jun 1, 2017
If you’ve worked on recent releases of Security Director, Cloud Service Orchestration (CSO), or Sky ATP, you’ve no doubt seen some major improvements to our GUIs.
These GUIs were designed by a team of UX pros who focused on simplicity, intuitive design, and common sense workflows.
What you may or may not have noticed is that a similar attention to detail and usability has been extended to the Guidance Design that accompanies these applications. Guidance Design creates contextual, simple, nonintrusive application help when you need it and where you need it.
Here’s everything you need to know to take advantage of this cool functionality:
Guidance Design is not your Clippy-ish (remembrances of the old Microsoft paper clip) embedded help. Guidance Design is a nonintrusive and nondistracting part of the application that will serve you content only when you truly need and ask for it.
The Getting Started panel, which is the first piece of Guidance Design you’ll likely see when logging into Security Director or CSO, will take you through the Day 0 workflow that you need as you get acquainted with your application.
The Getting Started panel is moveable, which means you can follow along with the instructions no matter where you are working in the application.
The Guidance Design is purposefully designed to be nonintrusive, which means the information is there for you only when you truly need it. So, the next time you get stuck on a configuration, just look for the ? to find the answer to your question; it’s right at your fingertips.
At the top right corner of your application is a drop-down menu with links to release notes, FAQs, the Getting Started panel, and a slew of other helpful information in the Online Help Center.
The new Online Help Centers are specifically designed for the application you are in – no more random searches on Google or navigating through Juniper.net to find the information you need. It’s all right there in the application.
This is just the first iteration of the Juniper Networks Guidance Design Model. We are planning some really cool stuff. We’d love to partner with you in designing content that is innovative, useful, and amazing. Contact us directly via this blog or use the rating widget to provide direct feedback on particular areas of interest or concern.
We hope that you’ll find Guidance Design a useful supplement to the work you’re doing on Juniper Networks applications! Remember, we are always here to HELP (pun intended).