Most organizations delivering managed services today, regardless of the service type, are still heavily using manual or at best semi-automated processes.
This makes these services difficult to re-tool. It is often the case that providing new services to a customer requires you to buy new gear, wait for it, configure it, and then send it to a technician in the field who will install a new physical box in order to provide that service.
In fact, I spoke with one organization recently, that estimated it would take them at least 6 months to deploy a new security service to customers using physical hardware.
In the world of technology, standards matter. These can be explicit standards, developed by standards bodies like the IETF, IEEE, and MEF -- or defacto standards that result from common use cases and well leveraged applications. In service provider and cable networks, one technology standard continues to deliver value is Ethernet and IP.
I recently had the pleasure of attending Juniper Networks’ annual partner planning event in San Diego. While the show was great, and I highly encourage all of our Juniper partners to attend our next event, one of the sessions that stood out for me was Scott Stevens session on Key Value Drivers for the channel. Scott is the Managing Director of Technology and Investment Banking at William Blair & Company, a global investment banking and asset management firm, based out of Chicago.