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Additional forums

‎03-15-2014 08:06 PM
I couldn't help but notice that there are no forums here to discuss your new (Counter)Security offerings such as Juniper Web App Secure, DDoS Secure, Argon Secure. I couldn't see any forum for Juniper Secure Analytics (STRM) either.
Please tell me that I am going blind and that I just missed them. Or was this a choice given that some users may want to keep the fact that they are using these products under wraps so as not to alert the "Bad Actors" in a semi public forum?
Financial Services Trading Technology Specialist
Juniper Ambassador
Ingenious Champion 2012
J-Partner Technical Master 2011/12
JNCIP-ENT, JNCIP-SEC, JNCIP-SP
www.linkedin.com/in/PerryYoung
Twitter: @Perry_Young
9 REPLIES 9
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Re: Additional forums

‎03-16-2014 04:42 AM

STRM is covered under the management platforms.  There are occasional posts there but not a lot of volume.

 

I second the idea of a Security Counter Threats forum.

 

The issue with new forums has generally been the classic chicken or the egg problem.  You don't want to create empty no activity communities so you wait and see if these questions come up in existing forums before starting a new one up. But users don't see a place so they don't post.

 

But we also see new forums created and then have very low or no activity in a month.

Steve Puluka BSEET - Juniper Ambassador
IP Architect - DQE Communications Pittsburgh, PA (Metro Ethernet & ISP)
http://puluka.com/home
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Re: Additional forums

‎03-19-2014 08:44 AM
Steve hit the nail on the head. We don't want to create forums that have two posts and then go stagnant. We do take recommendations from the community and implement new forums if it makes sense. Steve, since you have been in this community for many years and know the ebbs and flows lets discuss this through email. Thanks!
Julie Wider
Advocacy Manager
Twitter: @JNetCommunity & @jawider

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Re: Additional forums

‎03-19-2014 12:45 PM
Thanks for the consideration Julie. I think Counter Security is a wide enough portfolio of products and services now within Juniper that it should get sufficient chatter. I think it's a field of dreams scenario. If you build it, they will come!
Financial Services Trading Technology Specialist
Juniper Ambassador
Ingenious Champion 2012
J-Partner Technical Master 2011/12
JNCIP-ENT, JNCIP-SEC, JNCIP-SP
www.linkedin.com/in/PerryYoung
Twitter: @Perry_Young
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Re: Additional forums

‎03-19-2014 05:28 PM

Perry - Your point is well taken. I would add however that one thing I have always wanted was the ability to "suppress" Forums from my selection. As the number of Forums grow and we have more specialities I am tired of seeing VGW, etc cluttering up my landing page. 

 

Thoughts? 

Kevin Barker
JNCIP-SEC
JNCIS-ENT, FWV, SSL, WLAN
JNCIA-ER, EX, IDP, UAC, WX
Juniper Networks Certified Instructor
Juniper Networks Ambassador

Juniper Elite Reseller
J-Partner Service Specialist - Implementation

If this worked for you please flag my post as an "Accepted Solution" so others can benefit. A kudo would be cool if you think I earned it.
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Re: Additional forums

‎03-19-2014 06:29 PM

I also think that "Counter Security" may be a good organization to roll in a lot of the new products.  This could work similar to the umbrella "Management" forum.

 

I think a number of the forums are not getting any traction  so it is not automatic that if you build it they will come.  Look at vGW for example which has been available a long time.

 

Or even the new Junosphere forum which waited to have at least some posts to pull over from Junos to seed this new venue.  Still the posting rate is very small.

 

Or the brand new exciting launch of Contrail iwith much fanfare and a TechWiki has virtually no posts.

 

To build communities the word needs to get out and the right people need to give good answers to queries.  So I like the idea of pulling together related material instead of sub-dividing really small pies into even smaller ones.

 

I'm guessing that effort needs to be put into publiziing these areas as a source for community support, then also making sure that Juniper employees are ready to step in and answer posts if there aren't community based answers forthcoming.

 

The ability to customize a home page would likely be good too.

 

What may also help is a brief entry describing each forum and what they are for.

Steve Puluka BSEET - Juniper Ambassador
IP Architect - DQE Communications Pittsburgh, PA (Metro Ethernet & ISP)
http://puluka.com/home
Community Feedback

Re: Additional forums

‎03-19-2014 07:29 PM
Could it be that the amount of posts has a correlation to market traction for the product?
Maybe a slow group is an indicator that a product needs more publicity and ultimately more users.
Let's take Contrail as an example. I am sure this is great technology but the real traffic comes when the user population grows and people begin to deploy.

P.S I like Kevin's suggestion around personalised/customizable views
Financial Services Trading Technology Specialist
Juniper Ambassador
Ingenious Champion 2012
J-Partner Technical Master 2011/12
JNCIP-ENT, JNCIP-SEC, JNCIP-SP
www.linkedin.com/in/PerryYoung
Twitter: @Perry_Young
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Re: Additional forums

‎03-20-2014 04:24 AM

I do think user base is part of the equation.

 

But other parts might be:

 

the volume of support tickets needed for technology

the difficulty of the technology to use

the more flexible the application of the technology the more questions would come up

 

And of course PR of the forums to the user base.  I would think that support and the field sales teams would be fertile ground to direct more users here.

Steve Puluka BSEET - Juniper Ambassador
IP Architect - DQE Communications Pittsburgh, PA (Metro Ethernet & ISP)
http://puluka.com/home
Community Feedback

Re: Additional forums

‎03-20-2014 06:19 AM

I promote the Forums constantly. As an instructor, as an Ambassador and as a sales engineer for my company. It is pretty amazing to me how often I find people who have never heard of the Forums. Any Ed Services course mentions the Forums as part of the documentation but I find that the Juniper SE community does not (as a whole) mention this to end customers. I spend a lot of time on sales calls and it is just not part of the dialog.  

 

Now as to specific Forums - Things like application acceleration get no posts cause they are dead products and things like vGW get no posts cause there is very little production use of the product. 

 

I think Steve raises a valid point about ease of use and need for support but I really think the strongest correlation is product adoption. 

Kevin Barker
JNCIP-SEC
JNCIS-ENT, FWV, SSL, WLAN
JNCIA-ER, EX, IDP, UAC, WX
Juniper Networks Certified Instructor
Juniper Networks Ambassador

Juniper Elite Reseller
J-Partner Service Specialist - Implementation

If this worked for you please flag my post as an "Accepted Solution" so others can benefit. A kudo would be cool if you think I earned it.
Community Feedback

Re: Additional forums

‎03-20-2014 04:06 PM
I can't disagree with Steve's list of other reasons. On the vGW example from Kevin, it would be nice if the forum name referenced the current product name instead, perhaps with a "Formerly known as...", otherwise the links just look stale, old, not worth posting in.
Also, why such an emphasis on quantity of posts? Surely if there are only 10 posts for a product but the answers to those 10 posts helped retain customers it was worth it, no?
I guess what I am angling towards here is an alignment between active product portfolio (up to EOL) and the forums. If there is no category for a certain product, people will either post under the next best fit category (thereby polluting that category) or they will end up raising more JTAC tickets.
Financial Services Trading Technology Specialist
Juniper Ambassador
Ingenious Champion 2012
J-Partner Technical Master 2011/12
JNCIP-ENT, JNCIP-SEC, JNCIP-SP
www.linkedin.com/in/PerryYoung
Twitter: @Perry_Young