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I want to change my account type

‎01-14-2020 07:53 PM

Hi Team,

 

I have created a guest user account rather than creating official account. So now I want to switch my account but I dont have any contact support mail ID and customer care number to get in touch with them.

 

Requesting to assist me on this as soon as possible.

8 REPLIES 8
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Re: I want to change my account type

‎01-15-2020 01:16 AM

Hello Shyam,

 

you can find general support contacts here:

https://support.juniper.net/support/requesting-support/

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Re: I want to change my account type

‎01-15-2020 07:46 PM

Hi Team,

 

I tried to reach them but call is continously showing busy in another call.

So requesting you to kindly share any other option to get in touch with support team.

 

It would be great if you can provide any mail ID.

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Re: I want to change my account type

‎01-16-2020 12:21 AM

Hello,

 

you can open Admin Service Requests here:

 

https://my.juniper.net/#dashboard/servicerequests

 

Just click to "Create new Service Request" and choose "Admin Service Request".

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Re: I want to change my account type

‎01-19-2020 06:10 PM

Thanks for the reply.

 

I am unable to open above link, nothing is visible after opening this link in browser. Could you please check once at your end and confirm me?

 

It would be great if you can create a ticket at your end because I have to change my account type on priority.

Please do the needful.

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Re: I want to change my account type

‎01-20-2020 03:52 AM

This is a customer forum so that customers can help other customers. As I am not a Juniper employee, I cannot open any tickets for other companies. On the initially provided URl, you can find all support contacts. There are no other possibilities to contact Juniper support.

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Re: I want to change my account type

‎01-20-2020 07:41 AM
Thanks all for assisting Shyam. shyam.sundar@orange.com we will look into this for you if you haven’t been able to resolve, just let me know. Thanks again!

Julie Wider
Advocacy Manager
Twitter: @JNetCommunity & @jawider

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Re: I want to change my account type

‎01-20-2020 05:07 PM

Hi Julie,

 

Thanks for your reply. Still I dont have any solution on this issue.

 

Could you please align someone from support team close this issue as its pending since long?

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Re: I want to change my account type

‎01-24-2020 04:28 PM

Hello- Our customer care team should have reached out to you. Can you let me know if your issue has been resolved?


Julie Wider
Advocacy Manager
Twitter: @JNetCommunity & @jawider