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Why i'm cannot login using my old username?

‎02-21-2017 06:28 AM

Hi Juniper Team,

 

 

Previously i'm login into this forums using username kronicklez. But suddenly i'm cannot login using that username and it ask to create new username that i use now "kronicklez1". In old username my rank already trust contributor but now back to zero.

 

Appreciate someoen can help this isue.

 

 

Thanks

8 REPLIES
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Re: Why i'm cannot login using my old username?

‎02-21-2017 07:45 AM

Hello-

 

Please know that we are looking into this issue and will let you know once it is resolved.

 

Thank you!

Julie

Julie Wider
Advocacy Manager
Twitter: @JNetCommunity & @jawider

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Re: Why i'm cannot login using my old username?

‎02-21-2017 09:44 AM

Same here - working again Smiley Happy

What a relief - I thought only I got "hacked" Smiley Tongue

Regards
Chris
Twitter: @chsjuniper
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Re: Why i'm cannot login using my old username?

‎02-21-2017 09:48 AM

HI-

 

So it wasn't working for you but now it is? Please let me know CHS-929. Smiley Happy

 

Thank you!

Julie Wider
Advocacy Manager
Twitter: @JNetCommunity & @jawider

Community Feedback

Re: Why i'm cannot login using my old username?

‎02-21-2017 12:56 PM

Hi Julie,

 

yes - i didn't pick a new name - instead I opened a P1 JTAC Ticket and waited a day - now it seems to work again.

Regards
Chris
Twitter: @chsjuniper
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Re: Why i'm cannot login using my old username?

‎02-21-2017 12:59 PM

Smart thinking not to create a new username. Smiley HappyThanks so much for your patience with this update and I'm happy to hear that it is working.

Julie Wider
Advocacy Manager
Twitter: @JNetCommunity & @jawider

Community Feedback

Re: Why i'm cannot login using my old username?

[ Edited ]
‎02-21-2017 01:02 PM

I was soooooo glad that my Account didn't get "cracked" or something similar happened.

I thought that if I pick a new Username I would only make things more difficult to "roll back" - that's why I waited patiently and waited for JTAC Instructions and checked every couple of hours if it worked again.

 

Now everything is fine again Smiley Happy) Happy to have Access to the Forum again Smiley Very Happy

Regards
Chris
Twitter: @chsjuniper
Community Feedback

Re: Why i'm cannot login using my old username?

‎02-21-2017 03:45 PM

Hi Jewel,

 

Now i can use my old username.

 

Thanks

Community Feedback

Re: Why i'm cannot login using my old username?

‎02-21-2017 03:48 PM

Thank you so much for letting me know!

Julie Wider
Advocacy Manager
Twitter: @JNetCommunity & @jawider