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Why i'm cannot login using my old username?

‎02-21-2017 06:28 AM

Hi Juniper Team,

 

 

Previously i'm login into this forums using username kronicklez. But suddenly i'm cannot login using that username and it ask to create new username that i use now "kronicklez1". In old username my rank already trust contributor but now back to zero.

 

Appreciate someoen can help this isue.

 

 

Thanks

8 REPLIES 8
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Re: Why i'm cannot login using my old username?

‎02-21-2017 07:45 AM

Hello-

 

Please know that we are looking into this issue and will let you know once it is resolved.

 

Thank you!

Julie


Julie Wider
Advocacy Manager
Twitter: @JNetCommunity & @jawider

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Re: Why i'm cannot login using my old username?

‎02-21-2017 09:44 AM

Same here - working again 🙂

What a relief - I thought only I got "hacked" 😛

Regards
Chris
Twitter: @chsjuniper
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Re: Why i'm cannot login using my old username?

‎02-21-2017 09:48 AM

HI-

 

So it wasn't working for you but now it is? Please let me know CHS-929. 🙂

 

Thank you!


Julie Wider
Advocacy Manager
Twitter: @JNetCommunity & @jawider

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Re: Why i'm cannot login using my old username?

‎02-21-2017 12:56 PM

Hi Julie,

 

yes - i didn't pick a new name - instead I opened a P1 JTAC Ticket and waited a day - now it seems to work again.

Regards
Chris
Twitter: @chsjuniper
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Re: Why i'm cannot login using my old username?

‎02-21-2017 12:59 PM

Smart thinking not to create a new username. :)Thanks so much for your patience with this update and I'm happy to hear that it is working.


Julie Wider
Advocacy Manager
Twitter: @JNetCommunity & @jawider

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Re: Why i'm cannot login using my old username?

[ Edited ]
‎02-21-2017 01:02 PM

I was soooooo glad that my Account didn't get "cracked" or something similar happened.

I thought that if I pick a new Username I would only make things more difficult to "roll back" - that's why I waited patiently and waited for JTAC Instructions and checked every couple of hours if it worked again.

 

Now everything is fine again :)) Happy to have Access to the Forum again 😄

Regards
Chris
Twitter: @chsjuniper
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Re: Why i'm cannot login using my old username?

‎02-21-2017 03:45 PM

Hi Jewel,

 

Now i can use my old username.

 

Thanks

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Re: Why i'm cannot login using my old username?

‎02-21-2017 03:48 PM

Thank you so much for letting me know!


Julie Wider
Advocacy Manager
Twitter: @JNetCommunity & @jawider

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