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change account type or delete account

‎02-04-2020 03:53 PM

I have registered a cloud user account with my company email. We have two new hardware product (srx & ex switch) that I can not registered with this account type. As sugested I try to reach tech support by phone (Europe - Other Countries +1 408-745-9500) but it is inaccessible with mobile and land line phone. With this account type I cannot access MyJuniper so I'm completly cut off.

Can you help me to change account type or delete account.

 

 

7 REPLIES 7
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Re: change account type or delete account

‎02-04-2020 05:03 PM

Hi dobans

 

For this type of issues, you need to contact customer care which is the right thing to do, in your case since you cannot reach it, you can contact your account team/SE of your account/company to help on this request.

 

Thanks!

Franky

 

If this solves your problem, please mark this post as "Accepted Solution".
If you think that my answer was helpful, please spend some Kudos.

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Re: change account type or delete account

‎02-04-2020 05:22 PM

Hi

 

my first action was to contact my account company. They could not help and direct me to customer care.

I'm in circle...

 

Thanks for your respond.

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Re: change account type or delete account

‎02-04-2020 05:24 PM

Hello-

 

I'm reaching out to our support team to see if they can assist or what the best next steps are. I will get back to you as soon as I can.

 

Thank you!

Julie


Julie Wider
Advocacy Manager
Twitter: @JNetCommunity & @jawider

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Re: change account type or delete account

‎02-05-2020 08:05 AM

Hello @dobans - Please try your account again and let me know if you are able to access MyJuniper.

 

Thank you!


Julie Wider
Advocacy Manager
Twitter: @JNetCommunity & @jawider

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Re: change account type or delete account

‎02-05-2020 01:09 PM

I was able to logged in to MyJuniper.

 

Thank you so much for your help!

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Re: change account type or delete account

‎02-05-2020 01:36 PM
i was able to logged in successfully to MyJuniper.


Thank you so much for your help!
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Re: change account type or delete account

‎02-05-2020 02:04 PM

You're very welcome! 


Julie Wider
Advocacy Manager
Twitter: @JNetCommunity & @jawider