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change account type or delete account

4 weeks ago

I have registered a cloud user account with my company email. We have two new hardware product (srx & ex switch) that I can not registered with this account type. As sugested I try to reach tech support by phone (Europe - Other Countries +1 408-745-9500) but it is inaccessible with mobile and land line phone. With this account type I cannot access MyJuniper so I'm completly cut off.

Can you help me to change account type or delete account.

 

 

7 REPLIES 7
Community Feedback

Re: change account type or delete account

4 weeks ago

Hi dobans

 

For this type of issues, you need to contact customer care which is the right thing to do, in your case since you cannot reach it, you can contact your account team/SE of your account/company to help on this request.

 

Thanks!

Franky

 

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Community Feedback

Re: change account type or delete account

4 weeks ago

Hi

 

my first action was to contact my account company. They could not help and direct me to customer care.

I'm in circle...

 

Thanks for your respond.

Community Feedback

Re: change account type or delete account

4 weeks ago

Hello-

 

I'm reaching out to our support team to see if they can assist or what the best next steps are. I will get back to you as soon as I can.

 

Thank you!

Julie

Julie Wider
Advocacy Manager
Twitter: @JNetCommunity & @jawider

Community Feedback

Re: change account type or delete account

3 weeks ago

Hello @dobans - Please try your account again and let me know if you are able to access MyJuniper.

 

Thank you!

Julie Wider
Advocacy Manager
Twitter: @JNetCommunity & @jawider

Community Feedback

Re: change account type or delete account

3 weeks ago

I was able to logged in to MyJuniper.

 

Thank you so much for your help!

Community Feedback

Re: change account type or delete account

3 weeks ago
i was able to logged in successfully to MyJuniper.


Thank you so much for your help!
Community Feedback

Re: change account type or delete account

3 weeks ago

You're very welcome! 

Julie Wider
Advocacy Manager
Twitter: @JNetCommunity & @jawider